This document provides a summary of key highlights from an executive report on global business process management. It discusses: 1) Global India and BPM, noting the growth of the global sourcing market to $151 billion in 2014-15 and the industry shifting from linear to non-linear growth. 2) Growth of Global In-House Centers from 750 with $11.5 billion in revenue in 2010 to 1,025 with $19.4 billion in revenue in 2015. 3) Increased adoption of shared services in Indian organizations across functions like finance, accounting, HR, IT operations, and supply chain management. 4) Classification of business process outsourcing operations and view that 56% of respondents