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How to Make Everyone Love Your Small
Business

By Danika Atkins
Account Executive, Zone 5
How to Make Everyone Love Your Small
Business

By Danika Atkins
Account Executive, Zone 5
How to Make Everyone Say Nice Things
About You Online

By Danika Atkins
Account Executive, Zone 5
How to Make Everyone Say Nice Things
About You Online

By Danika Atkins
Account Executive, Zone 5
How to Make Bad Reviews Disappear
the “Legal” Way

By Danika Atkins
Account Executive, Zone 5
How to Make Bad Reviews Disappear
the “Legal” Way

By Danika Atkins
Account Executive, Zone 5
How to Learn to Stop Worrying and Love
Reviews*

By Danika Atkins
Account Executive, Zone 5
+10 points if you get the reference
Opportunities
How Reviews Make Us Feel
The Good
The Bad
The Ugly
Opportunities
Do Reviews Even Matter?
70%US Internet Users who compare prices or read
reviews before visiting a brick-and-mortar store
72%US consumers who trust online reviews as much
as personal recommendations
52%Consumers who are more likely to use a local
business with positive online reviews
1★é
Leads to 5 to 9 percent increase in revenue
Opportunities
Sources of Reviews
Yelp
Google+
TripAdvisor
Blogs
And the dreaded Word of Mouth
Opportunities
Monitor
Create a Response Policy
Tools - Tweet Alarm
Claim Your Business Dashboards
Make the Time
Opportunities
Creating a Response Plan
Take Your Temperature
Impact
Time
Act
Consider
Ignore
Opportunities
Keep Calm and Carry On
How to Learn to Stop Worrying and Love Reviews*

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How to Learn to Stop Worrying and Love Reviews*