In this presentation, Shanna Kurpe coaches web design and web development students how to deal with the inevitable - negative feedback.

1. How to Deal with Negative Feedback
Presented by Shanna Kurpe

2. Six Simple Steps
1. Determine the Credibility of the Critic
2. Evaluate the Purpose of the Feedback
3. Separate the True and the False
4. Remove Your Emotions
5. Accept Responsibility
6. Learn, Improve and Move On

3. Determine the
Credibility of the Critic
Who is giving the feedback?
Is this person reliable, credible and trustworthy?
Do they have your (or your team’s) best interest at heart?

4. Determine the
Credibility of the Critic
Who to take Seriously? Who to Ignore?
Parents Jealous Colleagues
Teachers Random Strangers
Employers Mean or Hateful Critics
Team Members
Industry Leaders

5. Evaluate the
Purpose of the Feedback
What is the situation?
Why is this person giving feedback?
Are their motives to hurt or to help?

6. Evaluate the
Purpose of the Feedback
Genuine Purpose Insincere Purpose
Challenge your Abilities Tear you Down
Educate or Inspire Hurt or Injure
Improve a Project Rip a Team/Project Apart

7. Separate the
True from the False
What rings true and makes sense?
Where can you admit fault and/or failure?
What is a complete lie - or only partly true?
What really happened?

8. Separate the
True from the False
How to Deal with the True How to Deal with the False
Be Humble! State the Truth
Acknowledge the Critic Avoid being Defensive
Don’t Make Excuses Ignore it and Move One
Accept Responsibility
Identify a Resolution

9. Remove Your Emotions
Don’t Take it Personally
This isn’t your life’s work! This is Business!

10. Accept Responsibility
Acknowledge your Shortcomings
Apologize for your Mistakes
Verbally Announce your Plan for Improvement

11. Learn, Improve and Move On
Identify Lessons Learned
Quickly Implement Changes and Improvements
Don’t Stew - Get Over It!

12. Questions or Comments?
skurpe@faculty.academy.edu
www.slideshare.net/skurpe

13. Photo Credits
Adams, Scott. Dilbert. 1 April 2010. Dilbert.com. Web. 4
January 2011.