We are very proud that this is the 12th year that SITA has been publishing statistics and information about global baggage performance. Our report is designed to offer all air transport industry stakeholders the latest facts, figures and trends related to global baggage processing and management. In this latest report, we use global data for 2015 from a number of sources to report on “baggage performance”. Much of the data comes from SITA’ baggage tracing service “WorldTracer” WorldTracer is the No. 1 baggage tracking network used in approximately 3000 airport locations by over 400 customers worldwide. In preparing this report, SITA worked in close collaboration with industry partners to ensure its facts, figures and analysis are as complete and accurate as possible. These essential insights aim to assist air transport industry stakeholders as they work together to improve baggage management all around the world – generating savings for the industry, while improving the overall passenger experience.

1. SITA 2016 Baggage Report
Nick GATES
Baggage Portfolio Director

2. 2
+1.6BN PASSENGER GROWTH, WITH
MISHANDLED BAGS RATE DECREASE
Global
passenger
load factor in
2015: 80.6%
| 2016 Baggage Report | Confidential | © SITA 2016 |

3. 3
2003-2015: PERFORMANCE IMPROVEMENTS
| 2016 Baggage Report | Confidential | © SITA 2016 |

4. 4
IMPROVING LONG TERM REGIONAL TRENDS
-53%
-54%
-34%
2007-2015
Data sources:
Europe: 2007-2013 Association of European Airlines. 2014-2015 SITA
North America: Airlines for America
Asia: Association of Asia Pacific Airlines
| 2016 Baggage Report | Confidential | © SITA 2016 |

5. 5
-49% REDUCED COST FOR EACH
MISHANDLED BAG PER PASSENGER
| 2016 Baggage Report | Confidential | © SITA 2016 |

6. SITA 2016 BAGGAGE REPORT
SHORT-TERM KEY FINDINGS
CUSTOMER ADVISORY BOARD
9-10 April 2014 - Rio

7. 7
10% REDUCTION IN MISHANDLED BAGS
| 2016 Baggage Report | Confidential | © SITA 2016 |

8. 8
2015 DELAYED, DAMAGED OR LOST BAGS
| 2016 Baggage Report | Confidential | © SITA 2016 |

9. 9
2015 REASONS FOR DELAYED BAGS
| 2016 Baggage Report | Confidential | © SITA 2016 |

10. SITA 2016 BAGGAGE REPORT
2015 IT SURVEYS - BAGGAGE TRENDS
CUSTOMER ADVISORY BOARD
9-10 April 2014 - Rio

11. PASSENGERS PREFER STAFFED BAG-DROP
11 | 2016 Baggage Report | Confidential | © SITA 2016 |

12. BAGGAGE SELF-SERVICE OPTIONS TO
INCREASE RAPIDLY
12
Today By 2018
Bag drop
(unassisted)
Bag drop
(assisted)
Bag Tag
Printing
37% 48% 78% 90%
17% 18% 74% 72%
36% 42% 77% 88%
% of airlines/airports implementing baggage self-service initiatives
| 2016 Baggage Report | Confidential | © SITA 2016 |

13. AIRLINE BAGGAGE RECOVERY SERVICES
ARE DEVELOPING QUICKLY
13
TODAY
BY2018
0% 66% 100%33%
0%
33%
66%
100%
High
Medium
Low
Real-time baggage status for staff
Real-time baggage status for passengers
Send baggage location status updates
Missing baggage communication
% of airlines/airports planning implementing baggage recovery services
Self Service lost bag registration
| 2016 Baggage Report | Confidential | © SITA 2016 |

14. BEACONS TO EASE BAGGAGE MANAGEMENT
BY 2018
14
44%
43%
55%
40%
% of airlines/airports with sensor initiatives by 2018
| 2016 Baggage Report | Confidential | © SITA 2016 |

15. 15
TOP PASSENGER DEMANDS FOR NEW
AIRPORT SERVICES
| 2016 Baggage Report | Confidential | © SITA 2016 |

16. 16
Download any of our reports at:
www.sita.aero/surveys
Thank you
| 2016 Baggage Report | Confidential | © SITA 2016 |