1. CURRICULUM VITAE
SILVIA IOZZI
Essentials Category Manager
PERSONAL DATA
Silvia Iozzi
via Delle Azalee, 37/D
21020 Bodio Lomnago (VA)
personal mobile: + 39 349 4303267
company mobile: + 39 342 7553134
silvia_iozzi@whirlpool.com
Born on 27th of March, 1972
CAREER SUMMARY
2015 (September): Whirlpool EMEA (Comerio Headquarter-Varese)
Essentials Category Manager (Dept.: Integrated Business Units)
Accountability on new sales strategy for Essentials Range (accessories, consumables
and homecare products dedicated to appliances), at European level, through Consumer
Services channels (service technicians, call centers, web)
2007-2015: Whirlpool EMEA (Cassinetta Site–Varese)
Customer Care Manager, Italian market (Dept.: Consumer Services)
2011-2015: Responsible for Outsourcing project and related Provider performance
Accountabilities: Business Case, trainings, results (kpi’s daily monitoring and corrective
actions), costs control, quality improvement, periodical auditing, legal cases
“Ikea”: internal Service point of contact
Jan ’14: accountability on “Kitchen Aid” Customer Care
May ’13: Social media support
2007-2010: Direct management on insourced Customer Care (team of 12 Inbound
Agents, dealing with end consumers and Trade)
2001-2006 Lean Manufacturing Team Leader (Refrigeration Factory)
Training on lean tools, teams management, follow-up and reporting
1999-2001 Lean Manufacturing training specialist and Quality Circles moderator
Blue collars recruiting
1998 Internship: “Blue Collars involvement & empowerment” project (Scholarship
Award 1999)
EDUCATION
MASTER with ISTUD: “Entrare in azienda: Personale e Organizzazione”
(Sept. ’97 to May ’98)
Modern Literature Degree (1996)- “Università Cattolica del Sacro Cuore” –Milan- (110
e lode)
Maturità Classica, Liceo Classico Statale E. Cairoli- Varese (57/60)
Teaching Qualification

2. FOREIGN LANGUAGES
English: fluent
SKILLS
Training courses management (planning, delivering contents, results follow-up), People
management, human resources recruiting, effective communication, problem solving,
teamworking, End Consumer management, Brand insights, negotiation, legal issues
management
SOFTWARE MANAGEMENT
Office programs, Internet Explorer, GoogleMail, SAP CRM, BW Reporting
PERSONAL INTERESTS
Cinema, reading novels, especially thrillers, art exhibitions
Silvia Iozzi
In compliance with the Italian legislative Decree no. 196/2003, I hereby authorize to use and process
personal data contained in this document