This was probably my proudest moment in my professional life! I had the honour of presenting to some of the worlds finest financial advisers and planners at the annual meeting of the Million Dollar Round Table (MDRT)in June 2012
1. Create and
Lead a 21st
Century
Practice
Michelle Hoskin
Author of Best Practice Makes Perfect
2. Day to Day Complexities Principles for Perfection!
Resources and Skills Unique Team
Work and Task Management Receptive Delegation
Time and Diary Management Eliminate Complexities
Procedures and House Style Operational Excellence
Leadership and Management Best Practice
6. Name: Michelle Hoskin
Job Title: Practice Administrator
Activity Duration Frequency Documents/System Used
1.
Office Filing 10 Minutes Daily
2.
Open Post 15 Minutes Daily
3.
Scan Post 15 Minutes Daily Office Scanner
4.
Shred Documents 10 Minutes Daily Office Shredder
5.
Office general business typing 1 hour Daily Computer
6.
Respond to emails 1 Hour Daily
Book appointments for Financial 1 Hour Daily Diary (Office and Microsoft Outlook)
7.
Planner
Master Copy Documents –
8. Send Confirmation Letters for 30 Minutes Daily Appointment Confirmation Letter
arranged appointments Template
9. Book exams for Financial Planners 30 Minutes Quarterly CPD Learning System
10.
Taking post to Post Office 30 Minutes Daily
11 Client Hospitality (Welcome and Refreshments) 1 Hour Daily
7. Responsibilities Matrix
Current Role Holder: Roles
Shareholder/ Financial Practice Practice Technical Technical
Job Title:
Owner Adviser/Planner Manager Administrator Manager Administrator
Meetings
Research
Advice
Fact Find Data
Sign Ups
Advice Preparation
Implementation
Data Gathering
Risk Profiling
Technical Analysis
Review Process
Presentations (Face to Face)
Provider & 3rd Party Liaison
Client Meetings
Regulatory Adherence
Provider/Product Research and Analysis
Spreadsheet Calculators (Creation and
Development)
8. Responsibilities Matrix
Current Role Holder: Roles
Shareholder/ Financial Practice Practice Technical Technical
Job Title:
Owner Adviser/Planner Manager Administrator Manager Administrator
Meetings
Research
Advice
Fact Find Data
Sign Ups
Advice Preparation
Implementation
Data Gathering
Risk Profiling
Technical Analysis
Review Process
Presentations (Face to Face)
Provider & 3rd Party Liaison
Client Meetings
Regulatory Adherence
Provider/Product Research and Analysis
Spreadsheet Calculators (Creation and
Development)
9. Skills and Attributes Matrix
Shareholder/ Financial Adviser/ Practice Practice Technical Technical
Skills & Attributes Owner Planner Manager Administrator Manager Administrator
IT & Systems
Internet Explorer, Outlook, Powerpoint, Word, Excel Desirable Desirable Essential Desirable Desirable Desirable
Hardware and Software Systems (General) Desirable Desirable Essential Desirable Desirable Desirable
CRM/Document Management Desirable Desirable Essential Desirable Desirable Desirable
Financial Services
Qualifications (Level 3 - FC, CFs or Level 4 (Diploma or equivalent) Desirable Essential N/A N/A Essential Desirable
Numerate and analytical Essential Essential Essential Desirable Essential Desirable
Interest in the subject Essential Essential Essential Desirable Essential Desirable
Understanding &/or experience of portfolio analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of pension analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of investment understanding Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of risk analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of gap analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of pension transfer analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of financial forecast analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of cash flow modelling Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of final salary forecast CETV analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of key man analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of family protection Desirable Essential Desirable N/A Essential Desirable
10.
11. Personal Vacancy Specification Form
Company Overview
Role Overview & Key Responsibilities
Relationship with Existing Team
Attributes & Skills
Package & Benefits
12. The Recruitment Plan
Key Step Week 1 Week 2 Week 3 Week 4 Week 5 Week 6
Create recruitment timeline and agree with all staff
Collate all role documentation ready for the recruitment process
Create Personal Vacancy Specification Form (PVSF) for the open role
Select and make initial contact with recruitment sources & negotiate terms
Send Personal Vacancy Specification Form and recruitment timeline to all selected recruitment sources
Agree and set closing date for application
Review all CVs and select short list of candidates
Feedback to agencies (if required) and contact selected candidates to arrange 1st interviews
Carry out 1st interviews with short listed candidates
Review interviewed candidates and feed back to recruitment sources
Arrange 2nd interviews
Carry out 2nd interviews
Carry out Kolbe Profile
Review interviewed candidates and Kolbe profiles and feed back to recruitment sources
Create work based assessment interview programme and documents and arrange 3rd interviews if
required
Carry out 3rd interviews
