International response

1. 1
International response
Patrick Dealtry, Director, Lone Working Services
and
Chairman BSIA Lone Worker Section
.

2. Agenda
• The problem
• Current solutions
• The future
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3. The problem
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4. 4
• 50,000,000 journeys abroad
by UK citizens last year
• 19,000 requests for consular
help
International travel
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5. 5
Duty of care still applies even
when travelling abroad
• Finding a response within a
country
• Finding a response when
travelling to someone else's
country
2 areas of interest
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6. 6
• Proportionate & timely
• Range of situations
• Three response essentials:
– Location
– Identity
– Situation
• Confidence that the response services will
respond
• Response services have confidence in your
request
Basics for response
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7. 7
Be prepared
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•Accident
•Illness
•Terrorism
•Violence
•Theft
•Abuse
•Natural disasters

8. Current solutions
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9. 9
• UK; 999 and 112
• Europe;112
• North America; 911
• Other countries have different systems, e.g.
Brazil; 190 (112 on mobiles)
• Problems; language, culture, contact,
emergency services coverage
Emergency numbers
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10. 10
• Embassies and consuls
• Travel advice
• Advice & assistance on
various situations; loss of
passport, victim of violence
• Not an emergency service
Foreign & Commonwealth Office
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11. 11
• International SOS
• Frontier Medex
• Northcott Global Solutions
• Global Response
Commercial services
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12. Use of Lone Worker
services
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13. Location, ID and situation
Position and ID.
Communicated to ARC
through mobile phone
network.
Position and ID.
Communicated to ARC
through satellite network.

14. 14
• Use the Lone Worker services of the
country you are in
• E.g. UK - Use UK Lone Worker
services
• E.g. In Germany use German Lone
Worker services
Within a country
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15. 15
• In-country office
• Find Lone Worker services of the country you are
in which can;
– a) operate in the country to which you are travelling
and
– b) can provide a emergency response in that country
• E.g. The UK service that provides the response in
Germany or wherever.
Travelling in another
country
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16. 16
• UK ARC has existing arrangement with ARC or equivalent in
the country of travel
• Activate device to UK ARC
• Details passed from UK ARC to ARC in country of emergency
• That ARC passes details to emergency services
• Issues:
– Pre-existing arrangements
– Language
– Culture
How it works
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17. The future
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18. Reminder
• Location
• Identity
• Situation
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19. Future service
Providing an emergency
response in the maximum
number of countries
Building on existing
Lone Worker based services
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20. Difficulties
• Language
• Varied cultures
• Availability
• Reliability
• Recompense/reward
• Expectations
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21. Response providers
• Emergency services
• Security companies
• SAR
• High level commercial services
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22. Solutions
• Commercial service
• Network of monitoring & responding
organisations
• Web based systems
• Existing locating and communication
technology
• Travel insurance
• Mass market
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23. Standards
• UK
• European
• International
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24. 24
Is the demand there?
Demand
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25. 25
• Still have a duty of care
• Need for a timely & proportionate
response
• Some international response
services do exist
• Emerging solutions
Summary
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26. 26
The
alternative?
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27. LWG 16/5/2012
27
Thank you
Patrick Dealtry
patrick@loneworking.co.uk