This webinar replay provides an overview of the tools, techniques, and best-practices for capturing and investigating issues on the SAP BusinessObjects Business Intelligence (BI) platform, using both native and external utilities, including: - BI support tool and how it can help troubleshoot problems in your system - Business Objects end-to-end tracing – the benefits and how to collect it - A preview of the FlexiLogReader with the Business Objects plugin

1. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
1
SAP BusinessObjects BI 4.1 Upgrade Webinar Series BI 4.1 Troubleshooting Presenter: Graham Sturmy SAP Active Global Support
Brought to you by the Customer Experience Group

2. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
2
We bring to you all that you need to successfully upgrade to the SAP BusinessObjects BI Platform 4.1.
You can find a BI 4.1 Upgrade Overview page on SCN at: http://scn.sap.com/docs/DOC- 56525
Webinars also complement these published resources: http://scn.sap.com/docs/DOC- 56308
SAP BusinessObjects BI Platform 4.1 Upgrade Enablement

3. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
3
Agenda Troubleshooting
•Using the SAP BI Support Tool to troubleshoot issues
•Business Objects End to End tracing – when and how
•Consuming the Logs – FlexiLogReader preview with the Business Objects plugin

4. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
4
SAP BI Platform Support Tool http://wiki.scn.sap.com/wiki/display/BOBJ/SAP+BI+Platform+Support+Tool
What is it?
A tool to inspect the system configuration to assist in:
System landscape recording
Root cause analysis
Business Objects server setting comparison and verification
Change analysis
Performance analysis
Who is it for?
Business Objects Administrators
Consultants
Support Engineers

5. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
5
SAP BI Platform Support Tool
DEMO

6. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
6
Enabling Traditional Tracing
This will turn on the tracing for all actions performed by this particular server
End to End (E2E) Tracing with BI 4.x Standard Tracing
1.Log on to the Central Management Console
2.Select ‘Servers’ or ’Applications’ for BI Launchpad
3.Right click on the appropriate server/application
4.Select ‘Properties’
5.Under ‘TraceLog service’ change the trace level to ‘High’
6.Click ‘Save and Close’

7. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
7
End to End (E2E) Tracing with BI 4.x Standard Tracing - Disadvantages
Disadvantages of Standard Tracing
•Includes activities irrelevant to your issue (e.g. other users)
•Can produce large quantities of logs
•Need to know which types of Business Objects server are used for your workflow
•Don’t know in advance which server will be used – e.g. which specific WebIntelligence Processing Server
•Difficult to follow activity through all the servers involved in the workflow
•Logging of the Web Application Server (e.g. Tomcat) requires a restart

8. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
8
End to End (E2E) Tracing with BI 4.x What is End to End tracing
What is E2E tracing (BI E2E SCN Web Page/KBA 1861180)
Trace issues where the internet browser based workflow is known
Automatically enable tracing on all servers involved in the workflow
Only enable tracing for the given workflow – not other activities
Start E2E IE Plugin
Perform Action to Trace
WAS trace written
CMS trace written
Web Intelligence trace written
File repository trace written
1
2
3
4
5
6
7
8
9
10
11

9. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
9
SAP BI Platform Support Tool
DEMO

10. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
10
End to End (E2E) Tracing with BI 4.x What is End to End tracing
Advantages of End to End tracing
Disadvantages
The problematic workflow has to be known
Must be an internet browser based workflow e.g. not WebIntelligence Rich Client
Activities through browser add-ons are not traced (e.g. Java Applets/Flash such as Monitoring)
Works only with Internet Explorer 8-11
Don’t need to know which servers are used
Minimum amount of trace generated
Log include only the relevant tracing
Trace schedules (schedules created with E2E tracing enabled will trace activity when running)
Logs include a unique reference (the Business Transaction ID) linking individual workflows through multiple Business Objects server traces

11. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
11
Preview: Flexi Log Reader Flexi Log Reader on SCN
Flexi Log Reader
A log reader for loading an viewing text based log files
Plugin available for .glf files (Business Objects server files and End to End tracing)
Expert pre-analysis of logs to help find problems quickly
Structured display of log files
Chart to identify delays

12. ©2014 SAP AG or an SAP affiliate company. All rights reserved.
12
SAP BusinessObjects BI 4.1 Upgrade Webinar Series
BI 4.1 Troubleshooting
Q & A
Brought to you by the Customer Experience Group