YASH Technologies was selected as the strategic partner for their focus on improving the total value of application ownership by leveraging extensive application experience, knowledge management and best practices.
Leading Communications Manufacturer Realized Improved Business Processes with AMS
1. TM
Application Management Services (AMS)
Success Story @ YASH
Leading Communications Manufacturer Realized
Improved Business Processes with AMS
Industry The Client
Manufacturing The client is a global leader in wireless communication systems and products. Backed
by strong research and development, they combine technical expertise and
proprietary technology with global manufacturing capability to provide customers
Geography with infrastructure solutions for evolving global communications networks in more
than 130 countries around the world.
USA
2. IT Department Overburdened by Demands of Growing Business
As a global organization, the client was spending a large portion of their IT budget on maintenance costs and time allocated
on user-support issues. The internal IT department was becoming increasingly overburdened by the demands of supporting a
growing business, which led to inefficiencies in mission-critical initiatives. The client sought a strategic partner to provide
flexible and customizable application and maintenance support based on their needs, their technologies, and their budget.
YASH Delivered Measurable Business Results
with Client-Specific Solution
Technology Component YASH Technologies was selected as the strategic partner for their focus on improving the
total value of application ownership by leveraging extensive application experience,
• SAP R/3 4.6 C
knowledge management and best practices.
• Hardware HP
• OS HP UX Before initiating the delivery of AMS, YASH performed their proprietary PathFinder
System Health Check Service to achieve a faster and more efficient knowledge transfer.
In less than three weeks, PathFinder provided personalized views of key metrics and
actionable intelligence that enabled decisive and collaborative business processes
that determined:
• Underlying basis level parameters to identify potential areas of enhancement
• Technical customizations done to identify potential areas of improvement
• The functional configuration to determine the specific processes that have
been configured in the system or areas not fully utilized
This snapshot of the client’s system landscape enabled YASH to design and rapidly
deploy a customized support model. The client’s initial support model was primarily
geared toward 24/7 help desk support to ease the demands of the IT department. YASH
provided a flexible, onsite and offshore hybrid support system to proactively identify
and resolve problems quickly and efficiently to minimize user impact. The customized
hybrid AMS program allowed the client to utilize only what they needed and the savings
allowed them to initiate other projects. The AMS program included access to a broad set
of SAP skills to support the client’s environment, which provided worry-free personnel
sourcing management. YASH’s help desk support also included these value
added services:
• Conducted customer-specific process orientation to improve quality of service
• Worked in collaboration with end-users to analyze tickets and decide
the best resolution
• Implemented preventive root-cause fixes to reduce the incidence of
issues and risk
“Our relationship with YASH has expanded every year and we view them as a partner and not a vendor. They
consistently advise us on best practices and deliver what they promise.”
—Director,
Global Information Systems
3. Client Realized Significant Benefits of AMS and Extended Support Activities with YASH
Working with YASH, the client saw faster help desk issue resolution, improved productivity, and enhanced system agility.
Because AMS provides the flexibility to scale up or down to meet changing business needs, the client decided to utilize YASH
for more than just AMS. This transition to strategic partner allowed the client to realize mission-critical objectives and their
underlying benefits more rapidly. The extended support activities that YASH performed included:
• Accounts Payable roll-out
• System roll-outs to the client’s European and Indian locations
• Participated in the upgrade advisory
• Provided functional support that included Production Run Requests, job analysis, and batch dump resolutions
• Implemented AP workflow system and integrated with digital invoice system
• Assisted in SAP Project Systems implementation
YASH was able to transform the client’s support challenges into tangible benefits. The client was able to transfer a large
percentage of their IT maintenance to more cost-effective offshore developers, without any loss in productivity. Pending user
support issues was significantly reduced, due to YASH’s rapid resolution time, effective solutions, and increased bandwidth.
By utilizing offshore capabilities, the client realized financial advantages with predictable and transparent support costs.
Improvements in organizational business processes and system documentation, and proactive performance tuning created an
efficient SAP system, which reduced the total cost of ownership for the client.
About YASH Technologies
YASH Technologies focuses on customer success. As a leading enterprise business and technology partner for medium and
large global customers, we leverage technology and our flexible delivery models to drive performance and business value
throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our
customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best
practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services.
YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with US and India headquarters and regional sales and
development offices spread across 3 continents.
For More Information: Email: info@yash.com I Visit: www.yash.com
