Microsoft Services User Experiences

1. We make Microsoft
solutions desirable.
Microsoft Services
User Experience
Daniel Kreuzhofer

2. User Experience (UX) –
an important building block for success.

6. useful
usable
desirable
value
findable
accessible
credible
UX-Honeycomb nach Peter Morville

7. Focused on
Experiences
(Subjective/qualitative)
Meaningful
Has personal significance
Pleasurable
An experience worth sharing
Convenient
Works exactly like you think
Usable
Can be used without difficulty
Reliable
Always available and accurate
Functional (Useful)
Works as programmed
Focused on
Tasks
(Objective/quantifiable)
Few companies
cross this line!

8. User Experience
in the New Era

9. New Era

10. New era
Every person is IT-Decision maker
Freedom of choice, bias, needs
New lifestyle – Work and Life are
merging digitally
Technology has to be fun

11. Personal

13. Benefits of good UX

14. B2C - Solutions
• Higher conversion rates
• Customer loyalty
• Lower support costs
• Easy extensibility
B2B - Solutions
• Higher productivity
• Higher employee satisfaction
• No expensive trainings
• Lower support costs
• Easy extensibility
= ROI

15. Cost reduction
• Early discovery of concept errors
• More accurate project cost estimations
• Lower support costs
Customer satisfaction
• Percepted quality technical quality
Customer loyalty
• Better extensibility
• Reputation
= ROI

16. The UX Process.

18. Sample