Sachin Kumar has over 4 years of experience as a software developer at TCS working on projects for clients like Walgreens. He has expertise in technologies like Java, J2EE, Spring, PHP, and frameworks like Struts and Bounce. Some of his responsibilities include developing and maintaining application components, training new team members, and acting as the client point of contact. He has experience leading teams and delivering projects like an IVR application and a customer preferences management program.

1. Resume
SACHIN KUMAR (I.T. Analyst)
Phone: 9868731065
Mailto: sachinkumar.ait@live.com
Current Company: TCS (Tata Consultancy Services) (Dec 2011-present)
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Career Summary
 4.6 years of experience in software development and designing.
 Proficiency in Java, J2EE and frameworks like Spring and Bounce J2EE framework.
 Extensive experience in developing various web based applications using J2EE frameworks,PHP,CSS and JavaScript
 Extensive experience of developing IVR applications using VXML and Bounce J2EE Framework
 Strong interpersonal and communication skills with an ability to lead a team and keep them motivated.
Experience Summary
 TCS India - 3.5 years’ experience (Dec 2011 – April 2015)
 TCS Mexico – 1.3 years’ experience (April 2015 - Current)
 Walgreens Co., US – Working as Consultant for 4.25 years (May 2012 – Current)
Current Role: Developer
Role Responsibilities: Developing and maintaining application components.
Additional Details: Expertise in IVR and Web Applications Development.
Technical Skillset
 Languages/Technologies : Java,J2EE,JSP,Servlets,JDBC.Struts framework, Spring framework, Bounce J2EE
framework(Walgreens Proprietary),SQL,PHP,VXML,XML,CSS,Javascript,Jasper reports, Web Services (JAX-WS, JAX-
RPC).
 IVR Technologies: Natural Language Processing, VXML, Genesys, Avaya, Speech and DTMF grammars.
 Databases: Oracle, MySQL, Microsoft SQL Server, IBM DB2
 Distributed/Web Environments: Tomcat,Websphere,Genesys Voice Platform, Avaya Voice Platform, Wamp server
 Development tools: RAD,Eclipse,Netbeans
 Operating Systems: Windows, Unix
Achievements
 Project National Rural Employment developed by me during college selected for a software development
contest called IBM TGMC (The Great Mind Challenge) from Delhi region.
 Awarded On the spot award in TCS for creating a value add to project that saved person hours amounting to
savings of $20000 per year
 Awarded Best Team award in TCS for exceptional contribution in delivering critical IVR's to customer in a very
tight schedule, thus benefiting the customer in reducing their call volume by 11% which translated into huge
savings for our customer.
Affiliations
 Member of IEEE in year 2013-14
 Member of ACM in year 2015
Papers and Publications
 Paper titled “Optimising Inbound IVR Applications ” presented and published in NCCCS-2016(1st NATIONAL
CONFERENCE ON Computational Intelligence, Communication Network, and Smart Grid)
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Functional Skillset
 Ability to handle a team of developers and co-ordinate smooth delivery of the project.
 Training the new members in the team and getting them productive quickly.
 Strong client facing skills.
 Problem solving capability peered with strong communication skills
Project Experience Summary in TCS
 Project Name : Walgreens Intelligent Call Routing
Tools Used: RAD,Oracle Sql developer Technologies used : J2EE,VXML,NLP grammars Role : Developer
Description : Implemented a NLP(natural language) solution that allows callers to self-identify their need rather than
navigating a series of pre-configured menu options that may or may not deliver a solution that best fits their needs. Also, in
scope is integration with a Human Assisted Understanding Platform.
 Project Name : Walgreens CPM(Customer Preferences Management) Program
Tools Used: RAD,Oracle Sql developer Technologies used : J2EE,VXML,JAX-WS Role : Developer
Description: Developer of IVR and webservices solution to manage Consent and Preference for a customer by providing
preference options on IVR channels. Specifically include implementation of new triggering mechanism to abide by customer
directives and enrich notifications to address experience gaps and lower our cost to fill.
 Project Name : Walgreens Local Specialty IVR
Tools Used: RAD, Oracle Sql developer Technologies used : J2EE,VXML Role : Developer
Description: Developed a IVR application with self-service menus for Walgreens Local specialty store customers,
supporting both speech and DTMF recognitions.
 Project Name : Walgreens Loyalty IVR
Tools Used: RAD, Avaya Voice Portal Technologies Used: Bounce J2EE Framework, VXML
Role: Developer
Description: Developed IVR application for Walgreens loyalty rewards program members to add loyalty points, check last
5 transactions and get points balance
 Project Name : Walgreens RCE IVR – Interactions Watson POC
Tools Used: RAD, Avaya Voice Portal Technologies Used: Bounce J2EE Framework, VXML
Role: Developer
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Description: Integrated Interactions Watson ASR into existing RCE IVR for performing a POC for comparative analysis
of recognition accuracy provided Watson ASR as compared to Nuance ASR currently being used.
 Project Name : NextGen Inbound IVR Telephony Dashboard Application Project for Walgreens
Tools Used: RAD, Oracle Sql Developer Technologies Used: Bounce J2EE Framework Role: Developer
Description: Developed prototype for client, application enhancements with Bounce J2EE framework along with XML
JGraph and also developed database schema & scripts, Design flow
 Project Name : Automated Barcode Server Restore Batch for Walgreens
Tools Used: RAD, Windows Command Shell Technologies Used: Windows scripting
Role: Developer, Designer
Description: Developed a batch to automate restoration of barcode server port failures automating support activity for
application which was earlier done manually, resulting in savings of estimated $ 20000 per year in person effort.
 Project Name : NAS Logging Project for Walgreen ESS-IVR Suite of Applications
Tools Used: RAD Technologies Used: Bounce J2EE Framework
Role: Developer, Designer
Description: Developed logging migration functionalities to NAS Storage from previous server storage functionalities for 8
applications running for IVR Area of Walgreens saving person efforts previously spent in moving application logs to
external NAS Storage.
 Project Name : CMITS(Customer management and issue tracking system) Release 27 for Walgreens
Tools Used: Eclipse, wamp Technologies Used: PHP, JavaScript, Ajax
Role: Developer
Description: Developed new functionalities in three modules of CMITS application.
 Project Name : Walgreens CCR (Customer Center Reporting) Release 28
Tools Used: RAD, Avaya Voice Portal Technologies Used: J2EE, Jasper Reports, Stored Procedures Role:
Developer
Description: Added new parameters for average handle times for calls made to the Customer Care Center in the jasper
reports.
 Project Name : Walgreens CISA (Centralized Integrated System Application) Release 28
Tools Used: RAD, Avaya Voice Portal
Technologies Used: Bounce J2EE Framework, DHTMLX, JavaScript, and SQL Role: Developer
Description: Added two new modules of functionalities for managing Clinic kiosk details and broadcast message details
for Walgreens Takecare IVR to the existing CISA application.
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 Project Name : Walgreens Contact Point Release 30
Tools Used: RAD, SQL Server
Technologies Used: SDF J2EE Framework, Ibatis ORM framework, JavaScript, and SQL Role: Developer
Description: Added new module to manage outbound campaigns data.
Certifications
 Oracle Certified Professional, Java SE 6 Programmer Certification (OCPJP) from Oracle.
 Oracle Certified Java EE 5 Web Component Developer (OCWCD) from Oracle.
 Certificate in Retail Management from TCS Business Domain Academy
 Certificate in E-Commerce from TCS Business Domain Academy.
Education Qualifications:
 Completed B.Tech in Computer Science and Engineering from Guru Gobind Singh Indraprastha University
Securing 77.55% in May 2011.
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