Ryo Uchinomiya

Machida-shi, Tokyo Japan

Manager of Customer Satisfaction Group

Travel / Tourism

BUSINESS EXPERIENCES Solution Consulting and Customer Support (IT) - Extracted and actualized latent problems from clients. - With pre-sales, developed and introduced strong, swift, smooth and effective business enterprise solution. - On/offline and on-site customer support. In-house Engineering (IT) - Setup and Maintained Windows-based servers and client PC’s. - Implemented and managed computer network, including connection to Japan headquarter and branches via Internet VPN. - Introduced and maintained file and data transferring network security solution. - Troubleshooting and technical support. Product Improvements - Frequent discussion with Product Team based on clients