1.
RP
Ryan Podmore
406 Hume Blvd. Lansing, MI 48917
T: 1-248-342-6858 E: ryanpodmore@gmail.com
Objective
My objective is to find employment with a company that is successful, moral, professional and progressive in its
drive to set the bar higher in its respective industry. To grow within a company that will help me continue to add to
my already very successful career, while encouraging me to make a place within its organization that can make
both parties satisfied for many years to come. I would like to work with an organization that will allow me to
continue to use my ability and passion for supporting, coaching and training those around me to be better at their
respective jobs, as I desire to leave a positive impact on all who I come in contact with.
Experience
Belle Tire Inc.
Retail Location Manager/Customer Experience Manager/Discovery Team Trainer/Sales
Lansing, MI. [08/08-Current]
After working my way up from a part time tire tech I have now been responsible for day-to-day operations of the
West Lansing and South Lansing retail locations. Including payroll, scheduling, sales goals for staff, maintenance,
customer experience, outside vendor relations, delegation of responsibilities, employing and discharging staff.
Often needing to get involved directly as I address situations on multiple different levels, anywhere from basic
vehicle repair to customer/brand perception. Outside of my retail responsibilities, I also chose to handle all company
wide customer issues presented to me, acting as a Corporate Customer Experience Manager by resolving
situations into positive experiences for our customer base and following up with the employees to promote
accountability creating a better brand. I also constantly coach other manager’s, salesman and employees during
Discovery Team visits. During these visits I am responsible for relaying the correct protocol on any particular
situation and providing constructive ideas to upper management directly. I work with my direct superiors on
maintaining and improving all aspects of the customers experience by monitoring surveys and creating change
when and where it is needed. I maintain and monitor surveys and responses, for location and company wide,
equating to net promoter scores with an average of 89.2 NPS. I assist with designing and implementing required
protocol to maintain and improve all customers’ experience.
Auto Upgrade Inc.
Shop Manager/Sales person/Business consultant
Chantilly, VA. [01/08-07/08]
Maintained day-to-day shop operations delegating, ordering, sales, scheduling of work and employees. Ordering
and advising on products, pricing and part purchases for the owner. Liaison with race teams, specialty car builders
and customers representing the AUP brand at track events, car shows, social media, etc. Advised my knowledge
![RP
Ryan Podmore
406 Hume Blvd. Lansing, MI 48917
T: 1-248-342-6858 E: ryanpodmore@gmail.com
Objective
My objective is to find employment with a company that is successful, moral, professional and progressive in its
drive to set the bar higher in its respective industry. To grow within a company that will help me continue to add to
my already very successful career, while encouraging me to make a place within its organization that can make
both parties satisfied for many years to come. I would like to work with an organization that will allow me to
continue to use my ability and passion for supporting, coaching and training those around me to be better at their
respective jobs, as I desire to leave a positive impact on all who I come in contact with.
Experience
Belle Tire Inc.
Retail Location Manager/Customer Experience Manager/Discovery Team Trainer/Sales
Lansing, MI. [08/08-Current]
After working my way up from a part time tire tech I have now been responsible for day-to-day operations of the
West Lansing and South Lansing retail locations. Including payroll, scheduling, sales goals for staff, maintenance,
customer experience, outside vendor relations, delegation of responsibilities, employing and discharging staff.
Often needing to get involved directly as I address situations on multiple different levels, anywhere from basic
vehicle repair to customer/brand perception. Outside of my retail responsibilities, I also chose to handle all company
wide customer issues presented to me, acting as a Corporate Customer Experience Manager by resolving
situations into positive experiences for our customer base and following up with the employees to promote
accountability creating a better brand. I also constantly coach other manager’s, salesman and employees during
Discovery Team visits. During these visits I am responsible for relaying the correct protocol on any particular
situation and providing constructive ideas to upper management directly. I work with my direct superiors on
maintaining and improving all aspects of the customers experience by monitoring surveys and creating change
when and where it is needed. I maintain and monitor surveys and responses, for location and company wide,
equating to net promoter scores with an average of 89.2 NPS. I assist with designing and implementing required
protocol to maintain and improve all customers’ experience.
Auto Upgrade Inc.
Shop Manager/Sales person/Business consultant
Chantilly, VA. [01/08-07/08]
Maintained day-to-day shop operations delegating, ordering, sales, scheduling of work and employees. Ordering
and advising on products, pricing and part purchases for the owner. Liaison with race teams, specialty car builders
and customers representing the AUP brand at track events, car shows, social media, etc. Advised my knowledge](https://image.slidesharecdn.com/f0d089b2-8a59-492c-99e5-8fe9abde5b23-160315133306/85/RyanPodmoreresume2016-docx-1-320.jpg)
![Ryan Podmore
406 Hume Blvd. Lansing, MI 48917
T: 1-248-342-6858 E: ryanpodmore@gmail.com
and instincts on trends and services that would keep our brand current and thriving in the ever-changing
automotive aftermarket industry while focusing on the customer experience in the small but highly profitable shop.
Responsible for building and maintaining a positive perception of our successful small business. Responsible for
customer service and satisfaction, working to find mutually beneficial solutions to maintain a high customer
perception to insure the brands image was maintained.
Rosenthal Mazda/Nissan
Service Consultant/Mazda Performance Rep.
Arlington, VA [11/07-01/08]
Handled customer service requests for Mazda Nissan and Infiniti vehicles including mileage based service, repair
and upgrade recommendations for these performance oriented brands. Worked with technicians to diagnose
issues and recalls when required. Acted as a representative for Mazda during car shows like the Washington D.C.
International Auto Show and Hyperfest. Focused on customer service and relations to maintain a positive brand
image and insure that my customers enjoyed every part of the experience.
MeatHead Racing LLC
Mechanic Support Technician/Race Support/ Rental Car Prep. Technician
Summit Point, WV. [10/07-7/08]
Performed any mechanic task asked of me including, but not limited to, tearing down of donor cars, building Spec
Miata race cars, loading and unloading transport trailers, prepping cars for race days and practices. Exceled at
race day duties like fuel delivery, body adjustment, specialized tuning and communicating with drivers during
pit/race activities. Problem solved quickly with our team in the heat of the racing action and in the workshop to
accomplish our goals as a team. Worked directly with track day car rental customers helping them become better
and safer drivers all while making sure they had the best possible experience during the weekend to insure their
return as a customer. Representing the Meathead Racing brand during all interactions on and off of the track.
Honda U.K/Chiswick Honda
Assistant Shop Manager/Specialty Vehicle Service Consultant /Customer Service Protocol Advisor
Chiswick, London, U.K. [09/05-10/07]
Worked with an international team of managers and technicians to solve customer problems including vehicle
recalls, maintenance and repairs. Asked to advise the business directly by coaching my colleagues to be more
customer oriented, focusing on customer retention and brand expectations. Created a culture that understood the
importance of the customer experience, and how to analyze the processes and make changes with the customer
as the focus. Worked to help convey the brand that was already well established worldwide and direct the
organization’s focus on direct interaction with the customer experience. Worked to find parts, and repair
performance and specialty models like the Honda NSX, S2000, all Type R and grey market imported vehicles that
were important to the brand.
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