1. JOB TITLE : HR SYSTEMS & PROCESS IMPROVEMENT MANAGER
FUNCTION : OPERATIONS
LOCATION : PBS MANCHESTER / HOME BASED
REPORTS TO : HEAD OF GROCERY HR / HR BUSINESS PARTNER GROUP
SERVICES
JOB GRADE (IF APPLICABLE): 4
PURPOSE
Analyses and defines SAP HR / HR Systems functions,business processes and user needs according to operational and
business needs and looks for improvementatevery opportunity.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
 Review and approve proposed changes to SAP HR and HR Systems.
 Analyse the feasibilityof and develop requirements for,new systems and enhancements to existing systems and ensures
that the system design fits the needs of the users.
 Analyse operational problems involving SAP HR and HR Systems and develop appropriate solutions.
 Manage configuration tasks for the SAP HR and HR Systems to satisfy requests from end users for fixes, changes, and
enhancements.
 Interfaces with users to interpret and clarify functional configuration details and process change requirements involving
SAP HR and HR Systems.
 Acts as a liaison between departmental end users and ISC in the analysis, design, functional configuration, testing, and
maintenance of SAP HR and HR Systems to ensure optimal system performance.
 Present and lead discussions on SAP HR and HR Systems functionality as it relates to current operational needs.
 Coordinate proposals for process change and liaise with other Process teams when processes go over several team s.
 Identifies opportunities for improving business processes in partnership with end users and management through SAP HR
and associated information systems.
 Tracks and documents changes in functional and business specifications and writes detailed procedures thatcan be easily
understood by end users.
 Develop and document operational and technical processes, functions, and procedures involving SAP HR and HR
Systems and develop appropriate solutions.
 Ensure that up to date training and education documentation is maintained.
 Learn the characteristics of new systems and update skills to adapt to changing technology.
 Provides technical assistance in training, mentoring, and coaching professional and technical staff on matters related to
SAP HR and HR Systems.
 Trains Super Users and supports training in the usage of SAP HR and HR Systems system functionality.
 Point of escalation for super users – ‘the business expert’ .
 Maintains effective and cooperative working relationships with all key stakeholders - end users, project team and ISC.
 Lead development of improved ways of working.
 Meet established priorities and project schedules.
KNOWLEDGE / QUALIFICATIONS
 SAP HR & HR Systems Expert.
 Good working knowledge ofProjectManagement
methodology: - LEAN / PRINCE2.
 Excellent written and verbal communication skills.
 Educated to Degree Level.
EXPERIENCE
 Substantial cross functional experience in HR & ISC.
 FMGC Experience.
 Experience leading a large team and / or projectteam.
 Excellent stakeholder management experience.
 Proven track record of delivering on time and in full.
 Proven experience of escalating issues in a timelyand
appropriate manner.
COMPETENCIES, SKILLS AND BEHAVIOURS
Technical Competence
 Expert System Knowledge.
 Cross Functional collaboration to identify, evaluate and deliver process improvementinitiatives.
 Providing end to end process re-engineering,problem solving and creative solution skills whilstutilising common
methodologies i.e.LEAN/PROMPT.
 Supporting functional areas on transitions or disposals.
 Manage impactof changing legislative landscape and impacton business.
JOB DESCRIPTION

2. Customer Service
 Maintaining key stakeholder relationships with ISC to manage expectations and service delivery.
 Collaborate with external stakeholders to deliver beneficial process improvements.
 Ensure all stakeholders are communicated with on a regular basis.
 Aligning objectives to stakeholders and ensuring expectations are managed.
 Manage impactof changing business landscape.
People Leadership
 Lead by example by conducting business in a professional manner atall times.
 Feed into individual team members developmentplans.
 Coaching team members on process improvementmethodologies.
 Coaching and advising colleagues bysharing technical expertise.
 Establish a framework for customer improvements across HR and stakeholder groups.
Competency Profile
 Thinking Smartly.
 Communicating with Impact.
 Being a Team Player.
 Making it Happen.
 Taking the Lead.
 Demonstrating Business Awareness.
 Partnering for Success.
 Getting it right.
PREVIOUS JOB ROLES
 HR Manager.
 HR Projects Manager.
FUTURE JOB ROLES
 Senior HR or ISC Role.
PERFORMANCE CRITERIA
 SAP HR & HR Systems Changes delivered on time and in full againstProjectPlan.
 Delivery Measures (e.g.performance againstagreed business KPIs).
 Feedback from internal and external customers oflevel of service provided.
 All internal and external deadlines met.
 Successful implementation ofprocess /procedural changes.
 Feedback from team members as well as developmentofteam’s critical skills and capabilities.
Status : Version4 Created: