MBTI Topic

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Human Relations
HRMT 5140

2. 01
02
03
04
Questions and Review
MBTI: Communication/Typewatching
Group Project Overview
MBTI Team Exercise
Emotional Intelligence: Why, Model and
Anchor 05

3. Joining CPHR
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program to access the opportunity
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Exam
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networking opportunities

4. Joining CPHR
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• Discount code is: KPU2022-30

5. Lessons and Mid Term Exams
Lessons
Reading
Class Discussions
Short Answer
Questions
Applied
Check your Grade
Make Sure you
Complete the Entire
Lesson Once
Identify and describe the strengths that someone with a preference for Extraversion and Sensing would bring to a team.
Describe two things you could do to create a supportive team environment for this person.

6. • How do you know when you are talking to an:
• Extravert/introvert
• Sensing/Intuition
• Feeling/Thinking
• Judging/Perceiving
Adapted from: Type Talk at Work; Kroeger Otto, Janet Thuesen and Hile
Rutlege; 2002.
MBTI Review

7. Behavioural
Cues
Extraverts – Talk About it
Talking rapidly
Thinking out loud
Interrupting
Using a loud voice
Introverts – Think About It
Pausing before answering or giving
information
Speaking in short sentences
Using a quiet voice
Reflecting
Intuition – Want the Big Picture
Asking for the purpose
Looking for possibilities
Asking “why” questions
Talking in broad terms
Sensing – What Specifics
Asking for step-by-step information or
instructions
Asking “what” and “how” questions
Using precise descriptions
Thinking – Look at Logical Implications
Testing you or your knowledge
Weighing the objective evidence
Comparing the pros and cons of alternatives
Checking the logic of decisions
Feeling – Look at the Impact on people
Striving for harmony in the interaction
Talking about what they value
Asking how others have acted or resolved
the situation
Taking other people into accounts
Judging – Aim for Closure
Showing impatience with long descriptions,
procedures
Their tone is “hurry up”
Focusing on making a decision
Enjoying closure
Perceiving – Aim for Discovery
Seeming to want “space” to make own
decisions
Their tone is “let’s explore”
Making decisions at the last moment
Enjoying looking at alternatives

8. Communication Discussion
What communication challenges might the different MBTI preference pairs experience?
Extraversion - Introversion
Sensing - Intuition
Feeling - Thinking
Judging-Perceiving
2022-09-20

9. Communication and Type
• Don’t assume that people want to hear what you have to say
in the way you have to say it!
• To communicate effectively you have to present different
kinds of information, in different ways and in different
amounts
Adapted from: Type Talk at Work; Kroeger Otto, Janet Thuesen
and Hile Rutlege; 2002.

10. Introverts/Extroverts
Tips for Introverts
• Look alive
• Be expressive
• Initiate contact
• Provide feedback
• Change your non-verbal
communication
• Practise “non-productive”
conversation
Tips for Extroverts
• Respect Privacy
• Take time to listen
• Foster trust
• Don’t overpower
• Don’t judge

11. Adapted from: Type Talk at Work; Kroeger Otto, Janet Thuesen
and Hile Rutlege; 2002.
Words to Live By...
• Extraverts: Your tendency is to “shoot from the lip” and
talk over others. Try counting to ten and maybe saying
nothing. Trust someone else to say what you thought of
saying. And if he or she doesn’t, let the matter drop.
Listen, listen, listen. Maybe even repeat what’s been said
before adding your own thoughts.
• Introverts: Your tendency is to reflect, contemplate and
stay aloof, keeping your thoughts to yourself. Try blurting
out a response, saying something with no intent of
measuring its worth or meaning. Deliberately waste some
words and be a bit redundant. Repeat: Be a bit redundant.
Say it again, Sam.
MBTI

12. Adapted from: Type Talk at Work; Kroeger Otto, Janet Thuesen
and Hile Rutlege; 2002.
Words to Live By...
• Thinkers: Your tendency is to be objective and impersonal.
Before making a decision, think about the other person’s
point of view. Actually use their words and ask yourself,
“how do I feel about what’s happening?”
• Feelers: Your tendency is to want everyone to be in
agreement and harmony. When disagreement erupts, try
not to rescue one side or another. Push against the
situation - argue for the sake of arguing. If voices are
raised, no matter what, do not become intimidated. Keep
saying to yourself, “it’s only an exchange of ideas, it’s
nothing personal.”
MBTI

13. Adapted from: Type Talk at Work; Kroeger Otto, Janet Thuesen
and Hile Rutlege; 2002.
Words to Live By...
• Judgers: Your tendency is to want closure, organization,
and schedules. Try just to let things happen. At least once
a day, try to let one thing that bothers you go unattended.
Work on appreciating that it may never be taken care of.
Ask yourself, “will any of it make a difference a year from
now?”
• Perceivers: Your tendency is to have many irons in the fire
and pursue endless options. Try to finish at least one thing
of some importance, even ahead of schedule, if possible.
Cover the bases and promise yourself not to be distracted
until you reach your goal of the moment.
MBTI

14. Adapted from: Type Talk at Work; Kroeger Otto, Janet Thuesen
and Hile Rutlege; 2002.
Words to Live By...
• Sensors: your tendency is to stay grounded and keep your
focus firmly on the issue at hand. Try to back off and let
your imagination run wild. Generate ten positive
possibilities about tomorrow or next week.
• Intuitives: Your tendency is to revel in endless possibilities
and enthusiastic visions of the future. Try to experience as
many sensory events as you can crowd into five or ten
minutes. Taste, touch, smell, see and hear the world
around you without trying to find any meanings in any of it.
Experience the moment.
MBTI

15. Group Project
2022-09-20

16. Group 1: Garima, Amisha, Navraj, Nitish
Group 2: Poonam, Atamjot, Satwinder, Kamalpreet
Group 3: Khusi, Narwal, Kishanthi, Chunhua
Group 4: Valerie, Jessie, Anna, Ruth
Group 5: Sakshi, Jasmeen, Samridhi, Gabriela
Group 6: Simranpreet, Muskan, Arshvinder
Sit with your group, introduce yourself and exchange contact information

17. Group Project Overview and Due Dates
01
02
03
Develop expertise in
your group. Summaries
grades individually
10%
October 25th
Research
Detailed
Lesson
Plan
Workshop
Detailed Lesson Plan
5%
November 7th
Develop and Deliver
15%
November 22nd

18. Connection – Our Stories
• Tell me about a moment you would like to live again
• Tell me something about how you played as a child
• Tell about a person who has had an impact on your
life
• Tell about something you look forward to
• Tell about a talent you have and how you use it
• Tell about something new you would like to do
• Tell about a place that makes you feel good

19. Building Trust
“No quality or
characteristic is more
important than trust.”
“The key ingredient to
building trust is not
time. It is courage.”

20. § How do I influence from a position of non-authority?
§ How do I build emotional agility?
§ How do I grow my confidence and avoid the imposter syndrome?
§ How do I have effective difficult conversations?
§ How can I use meditation to enhance my HR leadership and practice?
§ How do I foster creativity within myself and others?
§ How do I foster a growth mindset in myself in others?
§ In cultures where the western view of emotional intelligence is not prevalent how are
intra-personal excellence and inter-group relational skills framed?
§ How can procrastinators learn to manage their time and priorities?
§ How can I promote and practice work-life balance?
Lottery

21. MBTI Code of
Conduct
Create a 1-page MBTI Code of Conduct.
Select a recorder
Submit your MBTI Code of Conduct in the
Group Project Discussion forum

22. MBTI Code of
Conduct
Step 1: Introduce yourself to your team by sharing
your MBTI type and one thing you want your team to
know about your type
Step 2: Consider the MBTI types on your team. How
will you make your team effective for E/I; S/N; F/T; J/P
(communication, meetings, etc.). Identify a minimum of
5 actions
Step 3: Identify 2 strengths of your team that relate to
your combination of MBTI types. How will you use
these to your advantage? Be specific.
Step 4: Identify 2 potential weaknesses (potential
areas for conflict) of your team that relate to your
combination of MBTI types. How will you address
these proactively? Be specific.

23. Emotional Intelligence
2022-09-20

24. Week 3 Learning
Blog
Think back to the strengths you identified in
your first blog post - how do they connect to
emotional intelligence?
Collect feedback - ask someone you respect
what is one of your emotional intelligence
strengths and what is one area of emotional
intelligence you could improve on?
What is one area of emotional intelligence that
you'd like to improve (provide an example of
how this has impacted you)?
Create an EI anchor to remind you to change
your behaviour.

25. EI Model

26. Week 3 Learning
Blog
Develop an action plan for working on this throughout
the term.
This plan should include a minimum of three actions you
will take to improve in this area. At least one (could be
more) will be a resource that you will read/watch/listen
to in order to improve. The other two actions are up to
you (e.g. how will you practice and use your anchor, how
will you get feedback, how will you reflect on your
progress).
You will put your plan into practice over the term. In
your final ePortfolio you will reflect on your experience
and the progress you have made.

27. Week 3 Learning
Blog
What Makes a Good Plan?
Learn
• Read articles or a book
• Watch a series of Ted Talks
• Listen to Podcasts
Do
• Practice (plan this)
• Accountability Partner
• Use your Anchor
Assess/Feedback
• Reflect
• Ask for Feedback

28. Creating
EI Anchors
A tool/symbol to help with
behavioral change
A reminder to go back to a
feeling/a practice
• A song
• A person
• An object
• A quote

29. Creating
EI Anchors
1. Select an area of EI to improve
2. As a group describe what it’s like when you
aren’t at your best in this area – what are you
thinking, doing, feeling; how are you impacting
others, what are the outcomes, etc.?
3. Imagine what it’s like when you are at your best
in this area. What are you thinking, doing,
feeling; how are others impacted, what are the
outcomes, etc.?
4. Select an anchor that could symbolize the way
you want to behave and could serve as a
reminder for you
• A song, a movie, a sports team, a country, a food, an
animal, a character, a saying, an object
5. Your group will share and explain the
connection

30. HEAD
HAND
HEART
Knowledge.
Skills.
Attitude.