Support for PC / Mobile / Everyting. Remotecall enables representatives to view and control customers PC / Mobile from anywhere in the world.

1. Japanese Market Share for remote support industry 2010 to 2012
Source: Economic Research Institute (Japan)
The leader in providing remote solutions in Asia.
#1 One of the top 5 global market leaders.
#1 Maintains the majority of the Japanese market.
Why Rsupport?
R&D Oriented
15 Cloud-based gateways spread across the globe.
RSUPPORT is a research oriented software development & deployment company
that prides itself on outstanding infrastructure and technical capabilities.
RSUPPORT Offices
Gateway Servers
4.6%
RSUPPORT
34%
RSUPPORT
18.5%
Other
11.4%
Bomgar
15.9%
LogMeIn
36%
Other
17%
Citrix Online
7%
Cisco Webex
6%
LogMeIn
20.5%
WebEx
30.1%
Citrix2014
IDC
RemoteCall can be deployed to best suit your company's needs.
Type
Target
License
Hardware
OS License
DB License
Customization
Installation
Maintenance
Network
SMB
Yearly Subscription
N/A
N/A
N/A
X
X
Include
Include
Annual subscription
Medium sized businesses to large corporations
Unlimited
O (Sold separately)
O (Windows 2003/2008/2012 server)
Maria DB, MS-SQL, ORACLE, MY-SQL
O (Optional)
O (Include)
1st Year Included
Own Network
Installed to own server.
Optimized for enterprise
SMB, College, Government and more
Unlimited
O (Include Software & Hardware)
X (Embedded OS, Cent OS 6.5)
X (Included with Maria DB)
X
O (Include)
1st Year Included
Own Network
The appliance is the easiest on-site solution available
RSUPPORT continues to play a huge role in the history of remote support technology.
©2015 RSUPPORT Co., Ltd. All rights reserved. RSUPPORT, RemoteCall, RemoteCall + mobile pack, RemoteCall + visual pack and other product names are or may be registered trademarks in Korea and/or other countries.
The information herein is for informational purposes only and represents the current view of RSUPPORT Co., Ltd. as of the date of this presentation.
USA
333 Sylvan Avenue Suite 110,
Englewood Cliffs, NJ 07632, USA
Phone : +1 (888) 348-6330
Fax : +1 (888) 348-6340
Tech : support.us@rsupport.com
Sales : sales.us@rsupport.com
Info : info.us@rsupport.com
China
北京市朝阳区广顺南大街16号嘉美中心
写字楼1210
电话 : +86-10-8256-1810
传真 : +86-10-8256-2978
支持咨询 : support.cn@rsupport.cn
业务咨询 : sales.cn@rsupport.cn
销售咨询 : info.cn@rsupport.cn
Korea
138-827 서울특별시 송파구 위례성대로 10
(방이동 44-5) 에스타워 11~15층
TEL : +82-70-7011-3900
FAX : +82-2-479-4429
기술문의 : support.kr@rsupport.com
구매문의 : sales.kr@rsupport.com
기타문의 : info.kr@rsupport.com
Japan
〒105-0001 東京都港区虎ノ門1-2-20
第3虎ノ門電気ビル
TEL : +81-3-3539-5761
FAX : +81-3-3539-5762
お問い合わせ : support.jp@rsupport.com
Sales : sales.jp@rsupport.com
Info : info.jp@rsupport.com
Rsupport
Co., Ltd.
established
2001
Launches
RemoteCall 4.0
Established
service with
NTT Docomo (Japan)
Established service
with Toshiba (Japan)
2005
Launched
RemoteCall 5.0
20092002
Launched
web based
PC remote
control service
Established
service with
Korean Ministry
of National Defense
2006
Launched
RemoteCall +
visual pack
Established
service with
Bouygues
(France)
2013
Launched
RemoteCall +
mobile pack
2011
Established
service with
Huawei (China)
2015
Launched
RemoteCall 6.0
Established
service with
One Plus (China)
Launched iOS
remote support
2014
Cloud Server Appliance
PC
Government,
Financial, Education,
Manufacturing, and Healthcare.
Mobile
MVNO,
Mobile Manufacturers,
App Developers.
Hardware
Home Appliance,
Insurance, Hardware
Everything
IoT
Support for
For more information about Rsupport,
please visit remotecall.com or rsupport.com
w: 207 w : 210w : 210
R&D
48.3%
(100)
Employees
unit : %
OtherRSUPPORT
No.No.
RemoteCall, RemoteCall + mobile pack and RemoteCall + visual pack are trademarks of Rsupport Inc.

2. How does RemoteCall + mobile pack work?
Connect using
3G, LTE, WiFi,
or USB
Instantly
connect via
customer’s
phone
number
Install the App
with a text
message.
Allow
access with
a simple tap.
Reserve
Mobile
Support
Sessions
iOS Android
Compatible with Android & iOS devices
SMS/text the App download link directly
to the customer.
Connect with the customer by sending a connection
code and ask them to point their camera at the issue.
Properly diagnose the customer's issue by viewing
the problem in real-time on your PC screen.
Provide your customer with support by viewing
a real-time video of the problem.
Use live chat, draw on the screen, or speak with
the customer to provide further instructions.
Record, share, or transfer the session to another
agent to help decrease resolution time.
Use the draw features to help enhance your support
and provide instructions to the customer.
Customer allows the support agent to connect.Provide the customer with a unique 6-digit
connection code.
Customer activates screen/browser sharing
(for iOS devices)
Customers can easily lock the screen, start a chat,
or end the session at anytime.
Easily control the customer's device to resolve
the issue
Widget
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How does RemoteCall + visual pack work?
Location
Detection for
On-Site Visits
Remotely
Control
Device
Flashlight
Switch
Between
Front and Rear
Cameras
Adjust Picture
Quality
On Screen
Drawing
See the Issue, Solve the Problem
How does RemoteCall work?
Who Uses RemoteCall? Who Uses RemoteCall?
Key Features Key Features Key Features
Compatible Operating Systems Compatible Operating Systems
Customers can instantly connect without installing
any programs by simply entering a 6-digit code
on our website.
Support for PC
RemoteCall enables support representatives to view,
control and support computers from anywhere.
Support for Mobile
RemoteCall + mobile pack enables representatives to
easily connect, diagnose, and resolve issues
on mobile devices.
Support for Everything
RemoteCall + visual pack delivers exceptional support by
allowing the agent to see exactly what the customer is
experiencing through the camera on a mobile device.
Agent PC
Employee IT Support
Remote Collaboration
All Browsers
Supported
Automatic
Session
Recording
Voice &
Text Chat
One-Click
Connections
Detailed
Support Logs
Server Maintenance
Remote Presentations
Telecoms / MNOs
Healthcare Providers
Mobile Enterprises
Device Manufacturers
Financial Institutions
Cases
iOS Android
Compatible Operating Systems
Reduce on-site Visits
Assess an accident scene
Support consumer hardware products
Check the status of construction workMac OS X Windows Linux
The customer authorizes the support agent to access
and control their computer.
Instant Live Chat with customers.
Conveniently transfer files to and from the remote
PC using the 'Drag and Drop' feature.
Draw on the Remote PC to enhance communication. Share or instantly transfer the session to another
representative.
Only RemoteCall
Patented VRVD Engine
Seamless support even when connecting
with low-spec PCs or over slow internet connections.
Special RemoteCall Only RemoteCall Special RemoteCall Only RemoteCall Special RemoteCall
Real-time Remote Screen Sharing and Control!
Customer PC
Queuing System
The ability to sort and properly direct
high volumes of incoming support requests.
Unbeatable Security
All sessions are secured with a one-time
connection code, customer authentication,
and 256-bit SSL encryption.
Privacy Controls
During the support session, featurs
such as file transfer, recording,
and screen capture all require the customer's permission.
Unified Agent
All RemoteCall products are
conveniently packaged in a single suite.
Reservation System
Cusotmers have the ability
to reserve a support time
and attach video/photo evidence before the session
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