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THE VIEW FROM THE TOP
IRAM SHAH
Intelligence vs Wisdom
• Intelligence is pursuit of knowledge, it can tire the
seeker, wisdom is pursuit of truth, it inspires the
seeker
• Intelligence leads you, wisdom guides you
• An intelligent person understands what is being said. A
wise person understand what is left
5 Key Roles of a Corporate Board
5 Key Roles of a Corporate Board
Culture
5 Key Roles of a Corporate Board
Strategy
Culture
5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
Succession
Planning
5 Key Roles of a Corporate Board
Governance Strategy
Culture
Risk
Management
Succession
Planning
Three Things CX Professionals Must Do
ENGAGEMENTALIGNMENT INNOVATION
Align customer initiative to
business outcome
Lead CX innovation Build an engaged customer-
focused workforce – from
inside out and outside in
Three Things That Create Trust
CEOIDEA INFORMATION
Companies need to have a big idea
It should be the company’s primary
objective to inform the employees
CEOs need to stand up, speak
up and speak out
The Gap between “Why” & “What”
14

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The View from the Top (Iram Shah at Enterprise Experience 2019)

  • 1. THE VIEW FROM THE TOP IRAM SHAH
  • 2.
  • 3.
  • 4. Intelligence vs Wisdom • Intelligence is pursuit of knowledge, it can tire the seeker, wisdom is pursuit of truth, it inspires the seeker • Intelligence leads you, wisdom guides you • An intelligent person understands what is being said. A wise person understand what is left
  • 5.
  • 6.
  • 7. 5 Key Roles of a Corporate Board
  • 8. 5 Key Roles of a Corporate Board Culture
  • 9. 5 Key Roles of a Corporate Board Strategy Culture
  • 10. 5 Key Roles of a Corporate Board Strategy Culture Risk Management
  • 11. 5 Key Roles of a Corporate Board Strategy Culture Risk Management Succession Planning
  • 12. 5 Key Roles of a Corporate Board Governance Strategy Culture Risk Management Succession Planning
  • 13.
  • 14.
  • 15. Three Things CX Professionals Must Do ENGAGEMENTALIGNMENT INNOVATION Align customer initiative to business outcome Lead CX innovation Build an engaged customer- focused workforce – from inside out and outside in
  • 16.
  • 17. Three Things That Create Trust CEOIDEA INFORMATION Companies need to have a big idea It should be the company’s primary objective to inform the employees CEOs need to stand up, speak up and speak out
  • 18. The Gap between “Why” & “What”
  • 19. 14