1. ROSE CAVANAGH
Curriculum Vitae
Telephone (hm): (03) 3225532
Address: 1 Ryton Way Christchurch 8025
Mobile: 027 9343672
E-mail: rose.cavanagh63@gmail.com
Summary -
• Accomplished Senior Leader within both Private and Government customer and operational environments. A
leader and effective team player skilled at implementing innovative strategies to enhance performance,
meet objectives and drive growth. Strong strategic thinker and problem solver with a demonstrated ability to
lead in high pressured situations. Excellent communicator whom has proven ability to build high performing
teams and support delivery of organisational success.
EXECUTIVE SUMMARY
• Highly structured business professional, with broad experience across all aspects of organisational
leadership including:
 Operational management and Driving
business performance delivery
 Coach as Leader
 Stakeholder engagement & relationship
building
 Customer service delivery
 Quality management
 Governance
 Risk awareness and capability
 Strategic Agility
 Financial planning and management
 Change management
• Skilled at leading and motivating large teams, with the ability to manage staff effectively. Solid background
in team & individual coaching, supervision and mentoring.
• Strategic approach to successfully implementing business outcomes and challenge traditional thinking to
produce innovative and creative solutions.
• Excellent communication and interpersonal skills, with the ability to develop trusted relationships with
customers, judiciary, business partners and stakeholders to maximise collaborative opportunities and
outcomes.
• Focused on achieving set targets and business goals as well as delivering a high standard of customer service.
• Excellent financial competencies. Experienced in managing multimillion dollar budgets as well as analysing
and reporting on financial outcomes.
CAREER HISTORY
April 2013 - Present MINISTRY OF JUSTICE
SERVICE DELIVERY MANAGER CANTERBURY AREA
Responsibilities:
• Leadership – Provide strong and visible leadership locally, regionally and nationally. Drive high performance
culture with a focus on customer, continuous improvement, performance goals. Ministry of Justice senior
manager sitting on cross agency governance groups for Government funded projects: Christchurch Justice
and Emergency Precinct, Innovation and Business group, Integrated Safety Response programme, Justice
Sector leader’s forum and Ministry of Justice business unit leads forums. Contribute and role model Ministry’s
purpose, strategy, vision and values
• Service Delivery - Overall performance of the whole of Canterbury District Courts operation and delivery of
services to customers and contribute to National MOJ goals. 9 Direct report Court Service Managers.
Christchurch District Court noted as extra large court operation
• Operational Management – Accountable to manage allocated budget in a sustainable way. Use financial
and HR delegations to support best value for money approach. Ensuring risks are identified, escalated where
appropriate and implement with mitigation strategies.
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2. • Relationship Management – Build and maintain effective and robust relationships with judiciary, sector
partners and internal and external stakeholders to ensure clear pathway to deliver organisational initiatives,
goals and improvements. Collaborative and consistent approach to stakeholder engagement,
• People Capability - strategic approach to develop and grow people capability. Role model effective
coaching to improve internal leadership capability, business acumen and operational excellence.
• Self – Continue to grow own leadership capability and diverseness to effectively lead through changing
environments and new challenges which may have never been faced before.
Major Achievements:
Organisational Strategy & Performance
• Fiscal Prudency - Met a reduced fiscal budget by $1.63M over 2 years by strong management and culture of
operational accountability and in turn recognised as a major contributor to meeting District Courts fiscal
challenge.
• Quality - Canterbury SDA was top performer and role model for all courts in respect to high level of data
quality. Top extra large court on performer targets.
• Customer – Top 2 court Mystery shop survey. Brought to life - Justice in the Community, working with
education sector, Community Law agencies and NGO’s.
• Staff capability - Developed a new strategic approach to technical coaching of staff to ensure staff
development and performance outcomes were achieved.
• Leadership: Leading on behalf of Ministry of Justice, at a local level Christchurch and Emergency Precinct
work streams and deliverables. Have developed a culture that encourages professional and ethical
behaviour, responsibility, integrity and reliability. The vision and purpose is very clear to all stakeholders and to
staff. Have created an environment where staff are encouraged to be courageous and flexible enough to
take risks and make the changes necessary to help the customer and for us to remain in a strong position to
compete for business
CAREER HISTORY
Oct 2009 – NOV 12 WESTPAC NZ LTD, AUCKLAND
SENIOR MANAGER TRANSACTION AND BROKER OPERATIONS
SENIOR MANAGER SECURED LENDING
Responsibilities:
• Lead 125 Head Count across 2 National Business Units in Auckland and Christchurch. TBO is accountable for
the origination of Broker originated mortgages being 30% of the Banks mortgage book, and the Transactional
Operations support front line staff, customers and third party transaction processing/enquiries i.e. WINZ/IRD.
Teams have responsibility for nationwide outcomes within Westpac.
• Ensure regulatory and statutory compliance and quality standards are monitored and maintained
• Implement controls and review processes to ensure zero qualified audits are achieved for Portfolio Risk Review
and Internal audit.
• Manage staff recruitment and develop processes to ensure business units are staffed and operate
appropriately and efficiently.
• Plan and prepare management reports and budgets.
• Strategic planning to deliver effective change management, process improvement and future direction for
business
• Drive LEAN methodology across business
• Drive Customer Centricity model in Operational Environment
Major Achievements:
Organisational Strategy
• Reduced operational costs of 6% year on year by increasing productivity and introducing innovative
processes and systems within lead Business Units. The unit has also secured an 85% employee engagement
score which is in top quartile of world like companies.
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3. • Transformed Broker Loan Assessment unit to be paper free, removing 2M pieces of paper and 20K lending files.
This has now been adopted by the Westpac Retail network as best practice
• Set up flexible dual site workforce to enable delivery of better relationship outcomes for both staff and
customers. Reduce one site concentration risk issue
• Organisational Performance
Due to a professional and customer centric approach to business, received a number of awards and recognition
including:
 Won 2010, & 2011 National Mortgage Broker Association Lender of the Year award
 Personally won Platinum Achievement Award – Top 100 Westpac 2010 to Hamilton Island
• Successful at achieving and exceeding set Key Performance Indicators (KPIs) and business development
targets.
• Oversaw WNZL Securitisation $10B servicing programme. Programme recognise by WNZL Treasurer and rating
agency.
Further Responsibility
• Awarded a number of further senior level responsibilities including:
 Served on a number of OAG to deliver process change and risk reduction.
 Member of Westpac Coaching Academy – recognised to participate in International Coaching
Federation qualification.
 Leader in Community initiatives both internally and externally
June 07 – SEPT09 WESTPAC
 Commenced as a TEAM MANAGER – Broker Loan Assessment Centre
 Within 11 months, promoted to the role of MANAGER – Retail Lending Support.
PRIOR: WESTPAC
Various roles including 6 years in various Branch Manager Positions
25 + years service with Westpac – joined 1981
Major Achievements:
 Managed #1 Branch NZ for 2 years,
 2 CEO Awards - recognising Outstanding Achievement
• Lifted a number of non performing branches to be in the top quarter of branches in NZ
_______________________________________________
QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT
• Accredited Leadership Coach – The Forton Group (2011)
• Completed various in-house and external professional development, business management, product
knowledge, customer services and team leadership related courses.
 Lead the way Leadership training
 Credit Risk & Compliance training
 Facilitation and Presentation skills
 Growing People
 Front Line Leadership
 6 Sigma Yellow Belt including Lean Process
Course
 Emotional Intelligence and Behavioral styles
 Herrmann Brain Dominance
REFEREES
• Tony Fisher – Director Maori Strategy MOJ ( Former GM District Courts MOJ) - (wk) 0274 835 875
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4. • Karyn McLean – Principal Designer Think Place - (Former Regional Manager District Courts ) - (p) 021 029
90990
• Graeme Sayers – Head of Global Service Delivery and Standardisation – Westpac Group. +61 447 770 596,
(wk) 0061 282530205
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