1. RONAK VIJAY SHAH
Address: A-15, New Vasant Villa CHS
Amrut Nagar,
GHATKOPAR [West]
MUMBAI:-400086
DOB: 06th October 1986
Contact no: 9699392336 // 9768168936
Email id: ronyshah12007@rediff.com
Objective
To bea part of organization wherethe management structurerecognizes and rewards loyalty, honesty,
hardwork and ambition of an employee by providing growth opportunities that could contributeto the
success ofthe company.
LANGUAGES KNOWN: ENGLISH, HINDI, MARATHI & GUJARATI
EDUCATION:
QUALIFICATION YEAR COLLEGE/UNIVERSITY
B.COM 2008
S.K.SOMAIYA (MUMBAI
UNIVERSITY)
H.S.C 2004
GURUKUL COLLEGE (MUMBAI
UNIV.)
S.S.C 2002
LITTLE FLOWER ENGLISH HIGH
SCHOOL (MUMBAI UNIVERSITY)
JobProfile
1) TATA AIA Life Insurance co. LTD
Joining Date: - 03rd Nov’14 (Currently working)
Process: - Operations Customer Service
Post: - Executive
Salary: - Rs 22500/- pm
Job Description:-
 Executive for Customer Support Helpdesk
 Handling Customers & Stakeholders Queries & Request received through Contact
center/Walk-in.
 Preparation of Daily, Weekly & Monthly department MIS.
 Preparation of Individual & Team productivity along with SLA achieved on weekly basis.
 Involved proactively in multiple process for assistance.
 Handling Escalated Cases through Emails or Calls for Call-center.
 Assisted Senior Manager by providing various data with analysis & enhancements.
 Had been recognized with “StarPerformer Award” for 6 times.

2. 2) TATA AIG General Insurance Co. LTD
Joining Date: - 20th Oct’10 – 29th July’14
Process: - Sponsor & Customer Support Helpdesk
Post: - Executive
Salary: - Rs 17774/- pm
Experience: - 3 yrs & 9 months
Job Description:-
 Executive for Sponsor & Customer Support Helpdesk
 Handled Customers & Stakeholders Queries, Request & Complaints.
 Closure of Queries, Request & Complaints within the defined Turnaround Time (TAT).
 Prepared Weekly & Monthly MIS.
 Maintained process SLA month on month.
 Proactively involved in multiple process for assistance.
 Coordinated with Functional Departments/Agents for resolution.
 Handled Escalated Cases through Emails or Calls
 Assisted Manager by preparing Agents Roster & Performance MIS.
 Trained new executives with regards to Job Profile/Product.
3) Sky park Computerized Accounting Ltd.
Joining Date: - 11th Jan’10 to 15th Oct’10
Process: - Computerized Accounting
Post: - Team Leader
Salary: - Rs 10000/-pm in hand
Experience: - 10 months
Job Description: -
 Team LeaderforTallyoperator.
 Supervisedtrainee forassistanceorquery.
 HandledClientdatabase forTransactionEntry& Deletion.
 Conductedrefreshertrainingforbetterdevelopmentof Candidates.
 HandledandResolvedClientsQuery,RequestorComplaintwithinstipulatedtat.
 Recruitednewemployeesbygivingunderstandingof Jobprofile andprocesswork.
 Conductedtrainingfornew candidateswhichgave thembriefidearegardstotheirjob
profile andaboutthe clients.
4) Sparsh BPO Services LTD.
Joining Date: - 06th Mar’09 - 31st Oct’09
Process: - Aircel
Post: - Customer Service Officer and Real Time Monitoring
Salary: - Rs 5604/-pm in hand
Experience: - 7 months.

3. Job Description:-
 CustomerService OfficerforCustomerService Inbound (CallingProcess).
 HandledcustomerQueries,Request&Complaintsthroughcalls.
 AttendedandhandledCustomerEscalationcalls.
 BriefedaboutnewupdatestoCSObyhandlingteammeetings.
 Monitoredbreaktiming,Loggingtimings&Service levelagreement (SLA).
 TrainedCSO(Fresher&Experienced)forTelecomInternetProcess(GPRS).
 Acknowledgedforachievingwithlow manpower.
EXTRA INFO:
Certified IRDAExamination in year 2008 while working with TATA AIG LIFE INSURANCE. IN SPARSH BPO
SERVICES LTD
Certified for Computer Awareness and Applications Programs from Girdharilal Jivanlal Gurukul Computer
Centre.
DATE: -
PLACE: - MUMBAI RONAK VIJAYSHAH