1. MEDICAL CLIENT CONSULTING FIELD SERVICE BLOG
What are some strategiesyoucanemploytooptimize your overallmedical fieldservice operations?
Historically,Original EquipmentManufacturers(OEMs) have servicedtheirproductsonareactive basis,
respondingtocustomerrepairrequestsoftenafteranoutage or breakage hasoccurred.Part of our
approach isto establishaprocessinorderto optimize FSoperationswiththe ultimategoal of
eliminatinganynastybudgetarysurprises.Asafirm that offers Original Equipment Manufacturers service
support with unmatched coverage flexibility we want to share some techniquestohelploweryour
operatingexpensesultimatelyincreasingoverall profitability.
1. One strategythat can helpreduce expensesof yourmedical fieldservice operationsisutilizing
remote diagnostictechnologyfortroubleshootingpurposes.Thistechnique allowsthe field
service teamto diagnose equipmentissuesorproblemsfromadistance.Importantinformation
isexchangedoverthe internet.Thismethodcanhelpimprove reliabilityof vital medical
equipmentandreduce costsbyavoidingunplannedmaintenance bymonitoringthe equipment
remotelyonanongoingbasis.We see several advantagestoinitiatingremote diagnostic
technology:
 Limitlocal personnel toaminimum
 Limitworkloadof local personnel
 Limitrisks(exposure todangerousenvironments)
 Central expertise (locallysolve small problems,remotely/centralizedsolvecomplex
problemsbyexperts)
 Efficiencyreduce travel timetogetexpertandsystemorsubjecttogether
2. Developascalable andmore cost flexibleworkforce. - Service onanas neededbasis.Forsome
businessesintroducingascalable workforce makesagreatdeal of sense tohelpimprove
operations.Thistechnique takesonmore relevance forbusinessesthatare accustomedto
peaksindemandsuchas seasonal demandforparticularmedical equipment. There are several
benefitstodevelopingascalable workforce:
 Your organizationdoesnotneedtocarry extramedical techniciansduringdowntimes
 Fieldservice engineers’time ismaximizedforthe rightamountof work
 Response time byfieldservicetechniciansisnotaffectedasworkvolume fluctuates
 Focuson placing FieldService Techsincloserproximitytoclientlocations

2. 3. One laststrategyto optimize operationsistoincorporate GPSTechnologytomaximizelogistic
efficiencieswhile traveling. Knowingwhereyourmedical fieldservice teamsare at anytime is
instrumental tomanagingthose teamsallowingyoutorespondfasterandwithappropriate
equipmentnecessaryforspecificdemands. GPS technologycanalsoprotectagainsttheft
and/ormisuse of assets.InitiatingGPStechnologyhasseveral advantages:
 KeepTeamsonTrack and onTime
 Improve DriverSafety
 Communicate viaTabletsandSmartphones
 MonitorEquipmentUsage
 Refine OperationswithAnalyticsReports
 Cut Costsand Improve ROI
 Enhance CustomerService
Let usknowsome additional strategiesthatyourorganizationusestoenhance itsmedical fieldservice
operations.Email RonMcCray at mccmed80@hotmail.com