Incluxiv

1. C O M PA N Y P R O F I L E

2. Executive Summary
Incluxiv is an outsourcing company that provides a full range of front and back-office outsourced
solutions designed for startups and small to medium-sized companies. It was founded on June of
2017 as a cloud company and the near future build a physical office that could cater to a maximum
of hundred seats, and to date looking forward on earning an exceptional reputation in providing
excellent client management service thru its exceptional and high standard pool of talent.
The team’s commitment in maximizing its clientele’s lifetime value through bringing in competitive
advantages is the best proposition of Incluxiv. The team has an extensive voice, data, and email
transaction processing capabilities, experienced in manning retail accounts with unique seasonality
requirements, and has proven its resiliency in adapting to the rapid increase in customer support
resources coupled by the creativity of the team in innovating tools imperative for both the
improvement and analysis of the programs’ performance.

3. Company Background
Our main office is located in Tayabas,Quezon- a city about three hour drive from Manila Philippines.
Our strategic location gives us an edge as to our hourly rates, since we are outside the Manila, our
cost of living is also less therefore giving you same results for half the price.
Currently, the Philippines is the number one outsourcing hub in the world. Most locals speak fluent
English with less accent and correct diction. It is also considered as location of choice due to its less
expensive operational and labor costs. So if you are an established business or a startup and you
need to be cost effective and at the same time super productive give us a try - no contract
whatsoever, no strings attached really. Again, we are not BIG, we are actually MICRO - but our
people are all experienced in their own respective fields.

4. What is Outsourcing
Outsourcing is the latest buzzword these days, as more and more cost and quality conscious
businesses all over the world are turning to destinations like India for outsourcing their non-core
business processes. So, what exactly is outsourcing and what are the benefits of having an offshore
partner do your work for you?
Outsourcing refers to the way in which companies entrust the processes of their business functions
to external vendors. Any business process that can be done from an offshore location can be
outsourced.
There are many benefits of outsourcing your business processes to destinations around the world.
Some of them are:

5. Benefits of Outsourcing
 Cost advantages
 Increased efficiency
 Focus on core areas
 Save on infrastructure and technology
 Access to skilled resources
 Time zone advantage
 Faster and better services
There are many benefits of outsourcing your business processes.

6. Business Capabilities
1. Transition Methodology
Transition Management is one of the unique competencies offered by Incluxiv. Primarily, the goal of this is to give directions that
would lead to increased productivity, sustained performance and reduce wastage on resources. The Transition Team of Incluxiv is
headed by a highly qualified Team Leader (Transitions Director) and is divided into four parts: Process Discovery, Solution Design,
Transition Execution, and Go-Live and Operations Hand Off.
Process
Discovery
Solution
Design
Transition
Execution
Recruitment
Strategy

7. Business Capabilities
2. Center of Learning
Preparing the acquired talents for their job roles is first done by our Team Leaders. More than 10
trainers with relevant operations experience for customer care and technical support assist new
hires for them to be fit and able for their future campaigns. Based on the needs of the different
programs/campaigns, different trainings are being conducted such as Development, Sales and
Account Management, Technical Support, Communications Training, Accent Neutralization, Culture,
Geography and Consumer Behavior, Customer Service and Voice of the Customer, and Back Office
Support.

8. Business Capabilities
3. Quality Engagement Model
We believes in the idea of synergy of teamwork through the practice of Total Quality
Management. Each component of the process is equipped with the required skills needed in
order to deliver better quality through the dilution of prevention costs, appraisal costs,
internal and external failure costs, cost of exceeding customer requirements and the cost of
lost opportunities.
We are governed by a tough leadership through continuous innovations of its enablers in
people, process and technology development. The capability of the company to provide
accurate forecasting, staffing, shift scheduling and adherence lies on the goal of ensuring no
labor is being wasted.

9. Choose Incluxiv as your partner
For over a year, Incluxiv has been a pioneering force in the digital marketing industry,
using our exceptional market and development knowledge and experience to grow at
the Philippines and beyond.
Our ambition is to be a world-leading Digital and Telesales company, and our multi-
record marketing portfolio delivers a truly international online experience across a
range of sectors that is unmatched: Development, Marketing, Sales, and Assistance.
Our responsibility is to provide a high-quality development and marketing services.
We have a genuine interest in the business context of our work and an ability to help
translate that into a deliverable output that is appropriate rather than generic. We
apply a practical approach to problem-solving in a friendly and direct manner.

10.  Telesales, Telemarketing, and Customer Service
Our Services
 Digital Marketing
 Website and App Development
 Content, Blogs and Article Writing
 Virtual Assistance

11. Campaign Procedure
Analysis
Cost
Proposal
VOIP MANPOWER TRAINING
Work together with you on identifying
your operational
Compute a fixed hourly, weekly or
monthly fee per employee
To receive or make outbound and
inbound calls
Source for candidates for your job
profiles
They will be trained on product specifics
and quality parameters based on your
preference.

12. STRATEGY IMPLEMENTATION REPORTING
Client Requirements
 Lead Generation
 Revenue Generation
 Brand Awareness
 Event Promotions
 Product Launch
 Cost Reduction
 Target Market
 Budget
Programs
Integrations Development
 Web
 Direct Mail
 Social Media
 Mobile
 SEO
 SMM
 PPC
 Creative
 Technical
 Designs
Deployment
Report
Analyze
Feedback
Quality
Output
Marketing Strategy

13. Payment Structure
The direct manpower costs (Hourly Rates) are all estimates based on our knowledge
of the Filipino labor market. Based on our experience, you should be able to save at
least 70% when compared to hiring an employee locally.
Our pricing transparency assures that our interests are aligned and that there is no
incentive for us to hire people with low salaries and bill them out at high rates. In this
model, you truly get what you pay for because we only hire the best for your
campaign.

14. THANK YOU