Roland Shabani has a Bachelor's degree in Business Data Analytics from Western Kentucky University. He has over 4 years of customer service experience at Sam's Club and Wal-Mart where he helped customers and ensured cleanliness. As a student, he led projects analyzing social media marketing and customer segmentation for banks. He is proficient in Microsoft Office, data analysis software like RapidMiner and SAS, and has basic SQL skills.

1. ROLAND SHABANI
Bowling Green, KY 42101 | rolandshabani15@gmail.com | 270.320.1108
EDUCATION
Bachelor of Science in Business Data Analytics, Western Kentucky University, Bowling Green, KY 42101
(May 2016)
SKILLS & ABILITIES
 4+ years of providing excellent customer service
 Bilingual in English and Albanian
 Strong communication and leadership skills; trained, guided, and influenced new employees
 Proficient in Microsoft Office (Word, PowerPoint, Excel, and Access)
 Knowledgeable of IT software like RapidMiner, SAS, and Tableau
 Proven understanding of organizing and analyzing datasets
 Basic knowledge of SQL and how it dictates databases
PROJECTS & ANALYZING DATA
Co-Creator, Paper & Poster Project - How to Measure Social Media, Structured Data Analytics Class
(2016)
 Role: Leader - researched, organized data, and discovered that social media can be a great
marketing channel for businesses to reach. Presented to faculty, staff, and students.
Co-Creator, Paper & PowerPoint Project – 24/7 Gas Station, Web Analytics Class (2016)
 Role: Researcher, Paper Organizer, and PowerPoint Creator – Discovered how companies could
use social media to increase brand awareness and generate leads. Also recommended what kind
of tools they could use to analyze online traffic effectively.
Co-Creator, Poster Project - Bank Segmentation, Data Mining Class (2015)
 Role: Co-Analyzer - analyzed a bank’s data of customers to find out which banking methods
were suitable for them. Discovered that groups of customers used certain banking methods
more often than others. Based off discovery it was recommended that certain customers were
informed of easier methods that were unknown to them.
PROFESSIONAL EXPERIENCE
Connections Sales Associate, Sam’s Club, Bowling Green, KY, October 2013-July 2016
 Helped Club members with cell phone and electronic product inquiries
 Ensured cleanliness of connections and electronic areas
 Assembled displays of products
Electronics & Wireless Sales Associate, Wal-Mart, Bowling Green, KY, September 2011-October 2013
 Communicated with customers and answered questions about products and prices
 Ensured cleanliness of assigned department
 Stocked and aligned merchandise

2. ROLAND SHABANI
Bowling Green, KY 42101 | rolandshabani15@gmail.com | 270.320.1108
REFERENCES
Mr. Frank LaManna
Head, Bowling Green Parks & Recreational
Bowling Green, KY 42101
270.320.4547 (Cell)
Mr. Bill Madison
Former Educator
Bowling Green Independent Schools
Bowling Green, KY 42103
270.535.7299 (Cell)
Dr. Phillip Coleman
Head Coordinator, Business Informatics and Information Systems Departments
Western Kentucky University
Bowling Green, KY 42101
270.745.6982 (Office)
Dr. Leyla Zhuhadar
Business Informatics Professor
Western Kentucky University
Bowling Green, KY 42101
270.745.8774 (Office)