Managing IBM ECM platforms efficiently - IBM ECM System Monitor

IMPROVING AVAILABILTY
FOR IBM ECM SOLUTIONS
ROLAND MERKT
SENIOR VICE PRESIDENT
SYSTEMS MANAGEMENT

DISCLAIMER
02.07.2013COPYRIGHT CENIT AG // WWW.CENIT.DE 2
This document may contain forward-looking statements regarding the business,
financial and earnings situation of the CENIT corporation as well as earnings
estimates. Forward-looking statements are characterised by such phrases and
expressions as "the company may", or "the company will", "expects",
"anticipates", "is considering", "is intending", "is planning", "believes", "continues
to", "estimates" and other similar phrases and expressions. Such statements
entail no assurance that anticipated events will transpire. On the contrary, such
statements involve risks, uncertainty and contingencies that are difficult to
predict and are furthermore based on assumptions regarding future events that
may prove inaccurate. Actual outcomes may thus deviate substantially from
expectations thereby expressed. Forward-looking statements made by CENIT
representing expectations or projections of future events are made in good faith
and may be presumed to be adequately grounded in fact; no assurance however
can be provided that such statements, expectations or projections will be borne
out/fulfilled/achieved. Actual operating results may vary substantially from those
projected in forward-looking statements and are subject to specific risks - please
consult the CENIT AG management report.

AGENDA
1. INTRODUCTION1. INTRODUCTION
2. THE BUSINESS CHALLENGE2. THE BUSINESS CHALLENGE
3. THE SOLUTION AND THE BENEFITS3. THE SOLUTION AND THE BENEFITS
4. THE IMPLEMENTATION APPROACH4. THE IMPLEMENTATION APPROACH
5. LIVE DEMO5. LIVE DEMO
6. NEXT STEPS6. NEXT STEPS

Vertraulich
IBM ECM IS ESSENTIAL
IBM ECM supports mission-critical business processes
– Availability is key, downtime is not an option!
– Management of IT Services instead of IT components (ITIL)
Cost of operations / TCO of ECM
– Need to be kept under control
– ECM specialists need to focus on value-adding activities
– Delegation of 24x7 routine monitoring to IT Operations
Service Management Studies:
– 73% of problems report enduser, not detected by admins
– 63% of problems require 4+ hours to isolate root cause
– Involve multiple specialists to solve one enduser problem
it‘s always the ECM administrators who gets blamed!
substantial room for improvement

Vertraulich
CHALLENGES IN THE OPERATION OF
IBM ECM PLATFORMS
Availability Management
– Proactive monitoring of all components and their interaction
functional monitoring!
– Full coverage of ECM Platform Single Point of Control
– IBM ECM & Middleware components
– 3rd Party & custom-built applications
Performance Monitoring
– Monitoring of service quality from end user perspective
– Availability
– Response Times
Backup & Recovery
– Protection of ECM platform
– Data security
– Data integrity

Vertraulich
CHALLENGES IN THE OPERATION OF
IBM ECM PLATFORMS
Availability Management
– Proactive monitoring of all components and their interaction
functional monitoring!
– Full coverage of ECM Platform Single Point of Control
– IBM ECM & Middleware components
– 3rd Party & custom-built applications
– Monitoring of service quality from end user perspective
– Availability
– Response Times
– End-user IT infrastructure monitoring
Backup & Recovery
– Protection of ECM platform
– Data security
– Data integrity
ECM System Monitor

BENEFITS OF CENIT APPROACH
02.07.2013COPYRIGHT CENIT AG // WWW.CENIT.DE
Higher Availability of IBM ECM better delivery of SLA
– Early notification Automated Fault Detection and Prevention
– Accelerated root-cause analysis and problem resolution
– Stabilization of IBM ECM platform
Higher LOB satisfaction
– Better end user experience
– Less re-processing of cases after data loss or disaster
– Less downtime for backup & recovery
Reduction of Operational Costs
– Higher Productivity by automating routine work
– Enabling of IT Operations easens burden of ECM Administrators
– Reduction of Trouble Tickets
10

IBM ECM SYSTEM MONITOR – IMPROVE
AVAILABILITY & LOWER TCO OF IBM ECM
Proactive, functional Monitoring
– IBM ECM components
– Middleware, e.g. database & app servers
– Input & Output Management
– Custom monitoring for add-on applications (3rd party & custom-built)
Holistic ECM Service Management
– Red / Yellow / Green traffic light paradigm
– IT Service Management integration
– Event forwarding (IT Operations)
– Trouble Ticket opening (Service Desk)
Single Point of Control
– Monitoring and Logfile Management
– Knowledge Base
– Tasks Automation
– Response to events, e.g. restart
– Analysis, e.g. for capacity planning
– Reporting
12

IBM ECM SYSTEM MONITOR MANAGES
FileNet Image Manager
FileNet Content Manager
FileNet Content Search Services
FileNet Business Process Manager
IBM Case Manager
IBM Content Manager 8
IBM Content Manager OnDemand
IBM Content Navigator
IBM Content Collector for Mail / Files
IBM eDiscovery Manager
IBM Enterprise Records
IBM Datacap
Middleware & Infrastructure
– Databases: DB2, Oracle, MS SQL-Server
– Application Servers: WAS, WebLogic,
JBoss, Tomcat
– Web Servers
– LDAP Connection
– IBM Tivoli Storage Manager
– JMX / SNMP / WMI
– UNIX, Linux & Windows Systeme
– VMWare & VMWare ESX Host
– EMC Centera
Input & Output Management (Best
Practices from projects)
3rd Party & custom applications on
demand

MONITORING OF IBM FILENET CONTENT
MANAGER / BPM / CASE MANAGER
Content Engine
– Availability & Status
– Object Store Performance & Statistics
– File Store
– CFS-IS
– Publishing Queue Entries
– J2EE Application Server
– Web Server
Content Search Services
– Number of CSS index requests of an
Object Store
– Indexing errors
– CBR Queue Monitoring & Statistics
Application Engine/Workplace/WPXT
– AE – CE Communication and
Connectivity
– J2EE Application Server
Component Manager
– Status
– Queue Status & Statistics
Process Engine
– Statistics
– Queues & Roster
Case Manager
– Case Manager Status
– P8 components connected
– Case status for all or a list of defined
cases
Content Navigator
Listener – AE/CE/PE/Case Manager
Logfiles – AE/CE/PE/Case Manager
Process Analyzer / Case Analyzer
Rendition Engine

MONITORING DATACAP AND ILG
IBM Datacap Taskmaster
– Datacap Status
– Datacap Database Status and
Thresholds
– Datacap Listener Metrics
– Datacap Log Entries (Logfiles and
Windows Eventlog)
IBM Content Collector for Mail
– Status & Availability
– Logfiles
– New Monitors:
– # of objects not indexed yet
– # of objects indexed, but not
moved final location
– # of archived mail objects
– # of instances of mail objects
IBM Content Collector for Files
FileNet Records Manager / IBM
Enterprise Records
eDiscovery Manager
– Workmanager Status
– Taskfinder Status
– Requested Tasks Status
– CMS Connection Status (to CM8 or
P8 CE)
– Task Statistics
– Total time for processing
– # of docs in search task
– # of docs processed
– # of docs not processed
– Average docs processed per
second

MONITORING IBM CONTENT MANAGER 8
Library Server
– Database
– Status & Usage
– Details
– NetSearch Extender Errors
– NetSearch Extender File Systems
(Working and Index Directories)
– Connectivity - Resource Manager
Heartbeat
– Services & Processes
– Library Server Monitor Service
– NetSearch Extender Processes
– Logfiles
– icmserver.log
– ICMSTSYSADMEVENTS (Database
table)
– ICMSTITEMEVENTS
(Database table)
II4C / IICE
– Connectivity & Status
– RMI
Resource Manager
– Database
– Status & Usage
– Details
– Volume Space – 7 Device Managers
– Filling level
– Online Status
– Cross-check
– WebSphere AS
– RM Service Status
– RM App Status (icmrm & snoop)
– http Status
– JMX Monitoring
– RM File Systems
– Migrator, Replicator, Purger and
Stager for each CM8 instance
– Logfiles Migrator, Replicator, Purger
and Stager Logs
Web Application end user access
Content Navigator

Vertraulich
IBM CM8 LISTENER METRICS AND EVENTS
CM8 Listener Metrics and Events of Resource Managers
– Accumulator: Requested Volume (in MB)
– Metrics
– Object Counter for Migration / Replication Candidates
– Number / Volume (MB) of stored Objects in Resource Manager
– Events
– CRUD Resource Manager Operations
– Replication and Migration Operations
– Response Time for successfully completed Operations
– Counter for successfully completed Operations
– Counter for failed Operations
Requires activation of CM8 Listeners (CM8 V8.4.2 + FP and CM8 V8.4.3)

MONITORING IBM CONTENT MANAGER
ONDEMAND
OnDemand Archives
– Database (DB2, MSSQL, Oracle)
– Status
– Usage
– Details (Statistics, Logspace,
Rollback Segments, etc.)
– System Logging Entries - SL2
(Database table)
OnDemand Logon Status
OnDemand System & User Error
Knowledge Base for SL2-related
log entries
OnDemand Tasks
– Status OnDemand Services /
Processes
– Start and Stop OnDemand
Services / Processes
OnDemand Web Applications
– WebSphere Application Server
– Application Status (WEBi,
Admin GUI)
– JMX Monitoring (JVM
parameters like HeapSize,
Connections, Threads, etc)
– Logfiles
– Web Application Server Status
Logfile
– Web Application Server Error
Logfile
Listener Metrics (CMOD V9)
– Performance Metrics
– Capacity Metrics
– Events
Content Navigator

Vertraulich
MONITORING IBM CMOD LISTENER
METRICS AND EVENTS
CMOD Listener Metrics and Events of Resource Managers
– Accumulator: Requested Volume (in MB)
– Metrics
– Queue duration
– Cache retrieves / Cache stores
– Activity
– Login duration
– Retrieve duration
– Events
– Retrieves
– User cache stores / User cache retrieves
– Logins / Logoffs
– Queries
– Stores
Requires activation of CMOD Listeners (V9)

Vertraulich
MONITORING IBM CM8 & CMOD ON Z/OS
Content Manager 8 on z/OS
– Library Server monitoring – as on multi-platform
– Resource Manager monitoring – as on multi-platform
– Exception: Omnifind Errors – only available on z/OS
– Exeception: Not available on z/OS
– DB2 Netsearch Extender monitors on zOS
– ResourceManagerService monitor against RM on z/OS
– ResourceManagerVolumeSpace monitor against RM on z/OS
Content Manager OnDemand on z/OS
– CMOD monitoring – as on multi-platform
– Exeception: CMOD logfile monitoring not available on z/OS
Event reception from z/OS tools (e.g. OMEGAMON, MainView, ..)
– SNMP Traps
– Commands
– Logfile on distributed system

MONITORING IBM TIVOLI STORAGE MANAGER
TSM Accounting (global, per Client / Client
Type / OS / Authentication Method)
– Server Session Exit Code
– Number of Archive Storage / Retrieve
Transactions of a Session
– Number of Backup Storage / Retrieve
– Volume of Archive Files and Backup Files sent
from Client to Server
– Volume requested (in KB) for archived objects
and by stored objects
– Volume (in KB) of session transferred between
Client and Server
– Completion Time and Idle Wait Time of a
Session in seconds
– Active Communication Time and Wait Time for
Media of a Session in seconds
– Client Session Type (1-4 for normal session, 5
for scheduled session)
– Number of ‘space-managed’ Storage / Retrieve
– ‘Space-managed’ Volume (in KB) sent from
Client to Server
– Volume (in KB) requested by ‘space-managed’
objects
TSM Storage Pools (TSM Volume Log)
TSM Error Logs incl. Knowledge Base
StoragePoolVolumeStatus (Availability,
ErrorState, AccessMode)
StoragePoolScratchVolumes
SessionStateCount (Idle, MediaWait,
Sendwait)
SessionRunTime
ActivityWaitTime (Restore, Backup,
Retrieve, Migration, Reclamation)
ActivityTransferVolume
ElapsedMigrationTime
ElapsedRestoreTime
CustomQueryAlphaNumeric &
CustomQueryNumeric – monitoring of
parameters in TSM DB
23

IBM ECM SYSTEM MONITOR ARCHITECTURE
Dedicated SM Management Server
Local or remote SM Database
SM Agents on managed ECM systems
z/OS components monitored remotely
Databases optionally monitored remotely
(limited functionality, no SM agent required)
Event forwarding to ITSM tools
– API Integration
– IBM Tivoli Netcool OMNIbus: EEIF API
– HP OV Operations: Java OVO API
– In general:
– Logfile
– SNMP
– Command Line
– JDBC, e.g. IBM Tivoli Monitoring UA
Event reception from z/OS tools (e.g. Tivoli
OMEGAMON)
– SNMP Traps
– Commands
– Logfile on distributed system

IBM ECM SYSTEM MONITOR – PROACTIVE
MONITORING OF ECM HEALTH STATUS
Without SM – black box ECM
– Only basic monitoring
– No ECM specific health information
With SM – insight
– ECM specific health information
– End-to-end monitoring of ECM-based
IT Services

Vertraulich
IBM ECM SYSTEM MONITOR VS. ESM?
BUY VS. BUILD?
SM provides IBM ECM specific application health monitoring
– Not available through standard ESM tools
– Development requires deepest IBM ECM skills and high efforts
– Permanent changes in ECM backend require permanent scripting
SM does not replace the Enterprise Systems Management tools
– Value-adding solution targeting IBM ECM 2nd Level Support
– Providing IBM ECM related events to central ESM tool – ESM remains the
central event console for operators and Service Desk staff
SM is a solution compatible with current and previous IBM ECM releases
– Standard software
– Broad platform coverage
– Using IBM ECM internal API and tools
– Integration of homegrown scripts possible (monitors and tasks)
– Compatibility guaranteed through Maintenance
IBM ECM System Monitor leverages ESM tools and protects investments

COMPLEMENTARY SOLUTIONS TO
IBM ECM SYSTEM MONITOR

Vertraulich
MONITORING THE END-USER
EXPERIENCE WITH
Availability Can end-user access the ECM system?
– From different locations?
– From different frontends?
Performance – What is the service quality from an end user perspective?
– End user response times
– Network performance
Load & Regression Testing Supports SW Lifecycle Management
– Performance Testing prior to new roll-outs or changes (!) – like a human
– Definition of Service Levels – what can I deliver?
– Combination with tools like JMeter etc.
Fail-over Testing – Automation of GUI interactions
Integration in SM – one Single Point of Control for ECM Administrators

Vertraulich
FUNCTIONS OF – 1
ServiceTracer Client (STC) for distributed performance measurement
– Quality measurement for different frontends and typical user workflows
– Benchmarking for reference PC clients
– MultiTracer technology for regression and load testing
NetworkTracer network performance measurement
– Network time – using
– Ping
– TCP Ping
– FTP Request
– http/https Requests
– SMTP/POP3/IMAP Requests
– TCP Portcheck
– Error Tracing in case of problems
simplify root-cause analysis
– Synthetic quality monitoring for
locations without STCs (correlation)
Integration in IBM ECM System Monitor
SPOC
SM

Vertraulich
FUNCTIONS OF – 2
Workflow Editor allows easy configuration
and administration
– Configuration GUI instead of scripting
new measurements in only few hours
– Image pattern recognition for platform
independent measurement, e.g. Citrix
– STC Protector ensures high robustness
in case of errors
Automated Service Level Reports
– Automated creation of monthly, weekly and daily
reports in a Web Portal or per email (PDF)
– Individual design of reports with drill-down
– Multi-client reporting and multi-location
reporting

Vertraulich
MONITORING THE END-USER IT
INFRASTRUCTURE WITH
Availability Can real end-users access applications?
– Failed connections
– Application crashes
Performance – Service quality for the real end user?
– End user response times
– Network performance
Stability and security of end user infrastructure
– Malware infections
– Unsafe connections
– Instable system behaviour, e.g. recurrent booting of PC
Get real picture of end users infrastructure
– Identify weak spots & security issues
– Real-time analytics of end user events
– SW compliance
– IT governance

Vertraulich
HOT BACKUP & RECOVERY WITH
FileNet P8 specific Hot Backup and granular Recovery of Repository
– Documents & Meta data while FileNet is still online!
– Reduces backup cycle down to 15 minutes!
Very fast recovery of original state of one, multiple or thousands of objects
Data integrity check of documents and their lifecycle information
Supports traditional Backup & Recovery solutions, e.g. direct integration with IBM
Tivoli Storage Manager and others
Drastic improvement of Recovery Point Objectives (RPO) and Recovery Times
Objectives (RTO)
– Less workload lost after recovery less efforts in Lines-of-Business to manually recover
work after last standard backup
– Faster recovery without taking FileNet offline
Very little training and administration required handled by FileNet
administrators

Vertraulich
CENIT VALUEPACK FOR SM
(CENIT ADD-ON)
ECM Configuration Collector
– Configuration discovery of ECM systems managed with FSM (HW/SW)
– Reporting to analyze inventory data e.g. for planning of changes or opening of IBM PMRs
– Provision of inventory data to external Incident Management and CMDB tools
MobileGUI
– Access to FSM V4.5 Management Console from mobile devices
– Java-enabled mobile devices, e.g. Symbian S60 or Windows Mobile
– RIM Blackberry (V4.3 and newer)
– Android (V1.6 and newer)
– Access to
– Event Console with Business View
– Knowledge Base
Benefits
– Autodiscovery improves productivity of ECM administrators
– Remote action using mobile devices enables ECM
administrators on stand-by duty to immediately respond
to problems

THE BENEFITS

Vertraulich
BENEFITS OF IBM ECM SYSTEM MONITOR
Higher Availability of IBM ECM better delivery of SLA
– Automated Fault-Detection and Fault-Prevention
– Accelerated root-cause analysis and problem resolution
– Stabilization of IBM ECM platform
– Simplified Communication with IBM Support / Partner Support
Reduction of Operational Costs for IBM ECM
– Higher Management Productivity by automating routine work
– Enabling of Operations / Service Desk to support IBM ECM
easens burden of 2nd Level Support
– Reduction of Trouble Tickets in Service Desk
Support of IT Service Management
– Standardized Solution leveraging investments into
IT Service Management solutions
– Foundation for Service Level Reporting
– Better support of IT compliance and auditing requirements

INSURANCE COMPANY (USA)
• Very large ECM systems in multiple LOB
• Mission-critical applications
• 24x7 image access required
• SLA delivery is mandatory
• User perceptions of an unstable environment
• IBM ECM System Monitor manages:
• FileNet P8 & ICC & IS environments
• Autonomy and TriTek applications
• WAS, MSSQL, Windows, Linux
• 200+ servers !
• Integration into BMC
• In production since 2009
• Response time for issues improved due to
automated alerts
• Reduced number of incidents by 55%
• Increased uptime to 99,99%
• Corporate audit and SOX compliance
• Higher productivity of Administrators
• Reduced custom monitoring scripts
Challenge
Solution
Benefits

BANK (GERMANY)
Business Benefits
• At-a-glance System availability assurance
• Higher productivity for administrators
• ROI is achieved with one 1 hour outage
avoidance
• System bottlenecks identified and resolved
• Business users embrace ECM
• Shared ECM platform for 5000+ users in
different time zones (Europe, Asia)
• SLA fulfillment mandatory
• Manual administration too expensive
• Up to 24x7 operation of ECM
• Image Services, P8 BPM, bp8, ISCE
• 3rd Party App BatchIT
• Homegrown applications
• BEA WebLogic and Apache
• SUN / Oracle and Windows / MSSQL
• 20+ servers in Prod, COB and UAT
• In production since January 2005
40
• One Single Point of Control for all ECM
components, including specific apps
• Proactive prevention of outages helps to
meet Service Levels
• Operators can handle ECM events 24x7
• Reduced manual efforts in application
health monitoring
“FSM helps us to manage the ECM Shared
Platform around the clock, even if our
specialists are not available”
Challenge
Solution
Benefits

INSURANCE COMPANY (NORWAY)
Business Benefits
avoidance
• Shared ECM platform for multiple
business processes mission-critical
• SLA fulfillment mandatory
• Manual administration too expensive
• FileNet P8 BPM & Email Manager
• Homegrown applications based on WAS
• WAS, Tomcat, Oracle, Windows
• 30+ servers in Production, DR and UAT
• In production since January 2011
components, including web apps
• Proactive prevention of outages
health monitoring
“System Monitor identified 6 big issues in the
1st year, so it already paid off”
Challenge
Solution
Benefits

INSURANCE & BANK (GERMANY)
Business Benefits
avoidance
• Shared DMS platform for mortgage,
banking and insurance business in group
highly mission-critical platform for
+12000 users
• Manual management of DMS and add-on
components for input & output
management not acceptable
• IBM CM8 with DB2, WAS and TSM
• EMC Captiva InputAccel
• Compart DocBridge Pilot
• 20+ AIX and Windows servers in two
environments
• Integration into IBM Tivoli
• In production since March 2010
42
components including input & output
management
• Proactive operation of DMS platform
ensures Service Levels
health monitoring, in particular of logfiles
• Customer specific Knowledge Base
“The quality of the DMS application could be
really improved.“
“The Knowledge Base is very useful, it helps
us to collect DMS specific know-how .“
Challenge
Solution
Benefits

Vertraulich
BENEFITS OF E2E PERFORMANCE
MONITORING WITH
Full insight into ECM platform‘s health status
– Backend ECM platform information provided by SM
– End user information provided by ServiceTracer
Proactive monitoring from end user‘s perspective
– Response time and availability
– 24x7 enterprise-wide
– Hidden, parallel measurement for load testing & regression testing
Fast and effortless testing of applications on GUI level
– Load tests and regression tests
– Fail-over tests
Automated Management Reporting
– KPI for IT
– Service Level Reports for Lines-of-Business
Very low training and administration efforts can be used and managed by IBM ECM &
SM administrators
Monitoring can be extended to any application, e.g. portals, SAP, Notes, Outlook, …
IBM ECM System Monitor
as Single Point of Control

HEALTH INSURANCE (GERMANY)
Business Benefits
avoidance
• Service Provider hosting multiple CM8
environments for 9 external healthcare
companies SLA fulfillment mandatory!
• Manual management of ECM and add-on
components not acceptable
• IBM CM8 with DB2, WAS and TSM
• Moreen for Input Management
• 18 AIX servers in Production and Test
• Integration of End-to-End Performance Data
provided by ServiceTracer
• In production since March 2010
44
• One Single Point of Control for all
customers CM8 / Moreen systems,
including end user response time
information
• Proactive operation of ECM to meet Service
Levels
health monitoring
Challenge
Solution
Benefits

Vertraulich
BENEFITS OF MONITORING THE END-
USER IT INFRASTRUCTURE WITH
Improved service quality
– Identify weak spots & security issues
– Identify bottlenecks (front end, network)
Stability and security of end user infrastructure
– Identify infections & unsafe connections
– Optimize end user infrastructure
SW compliance
– Real-time analytics of
end user events
– Dynamic and full
coverage audit

Vertraulich
BENEFITS OF SMART BACKUP &
RECOVERY WITH
Granular, synchronized hot backup and recovery of content and meta data in
FileNet P8 Content Manager permanent availability of ECM applications, no
downtime during backup and recovery
Drastic improvement of Recovery Point Objectives (RPO) and Recovery Times
Objectives (RTO)
– Less business cases lost since last traditional backup
– Faster recovery with significantly less efforts
– Far less reprocessing of cases in LOB
Very litte efforts for implementation, training and administration very well
suited for FileNet administrators
Integration into enterprise backup strategy complement to Enterprise Backup &
Recovery Tools, e.g. IBM Tivoli Storage Manager®
Better delivery of Service Level Agreements
Higher productivity in backup and recovery
Protection against data loss and inconsistencies

47
INSURANCE (SWITZERLAND)
Business Benefits
avoidance
• FileNet P8 is mission-critical
• Granular recovery of single documents
mandatory
• CYA SmartRecovery:
• Backup of CE Cluster (1 ObjectStore)
• Integration into IBM Tivoli Storage
Manager
• In production since April 2012
47
• Fast and very simple recovery of
documents in case of error or disaster
• No re-processing in LOB needed
• 2 incidents only in the first two months
data loss avoided
“Even though that we are just at the
beginning of using FileNet P8 we already had
two incidents where CYA helped us to recover
single documents. Their losses would have
been very painful for us.“
Challenge
Solution
Benefits

TAILORED IMPLEMENTATION FOR
CUSTOMER‘S NEEDS
Kickoff Workshop
Analysis and conception
– Best Practices
– Customer-specific requirements
Installation in Test environment
– SM Management Server
– SM Management Agents
Configuration in Test environment
– Monitoring IBM ECM components
– Monitoring 3rd Party components
– Monitoring Homegrown Applications
– Event forwarding to ITSM tools
– Event reception from ITSM tools
Testing & Approval
Installation and Roll-out into
Production and other environments
Testing & Approval
Administrator Workshop for SM
administrators
Documentation
After 3-4 weeks: Fine tuning!
– Adjusting monitor thresholds
– Filtering logfile entries
Optional Extension of SM
– ServiceTracer for End-to-End
– Nexthink for End User Infrastructure
Monitoring
– CYA for Hot Backup & Recovery
– CENIT ValuePack

SOME IMPRESSIONS
HOW DOES IT LOOK LIKE TO MANAGE IBM ECM?
CHECK CENIT‘S YOUTUBE CHANNEL FOR LIVE DEMO VIDEOS
HTTP://WWW.YOUTUBE.COM/WATCH?V=ESKRTICBMDI

Vertraulich
SUMMARY
One Single Point of Control for ECM administrators
– ECM Backend with IBM ECM System Monitor
– ECM Frontend with ServiceTracer
Full coverage of ECM Platform
– Out-of-the box coverage of IBM ECM & middleware components
– Out-of-the box coverage of Input & Output Management
– Custom monitoring for 3rd Party & Homegrown applications
Functional ECM monitoring instead of component monitoring
Integration into enterprise-
wide IT Service Management
Meeting IT compliance and
auditing requirements
System
Monitor
& CENIT
Add-ons

Vertraulich
NEXT STEPS
Analysis of your ECM environment and requirements
– Platforms and Applications – what needs to be managed?
– Availability of ECM platform
– Availability and performance from end-user perspective
– How many systems shall be monitored?
– Integration into IT Service Management
Definition of a solution scenario by CENIT
– Management disciplines & tools
– Implementation Method
– Costs for Software and Services
Presentation of solution

THANK YOU!

Managing IBM ECM platforms efficiently - IBM ECM System Monitor

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