1. Address: 646 Yakal St. Bancal
Extension Mey cauay an Bulacan
Cellphone no. (63) 0977-2593565
Email me at: lehcor23@gmail.com
RochelleDela Peña Gonzales
Profile Summary
 Administrative Support, professional experienced working in fast-paced
environments.
 Confident and poised in interactions with individuals at all levels.
 Detailed-oriented and resourceful in completing projects able to multi
tasks effectively.
 Computer Literate in office software programs (Windows, Microsoft
words, Microsoft Excel, PowerPoint, Email and Internet and integrated
Customer Maintenance System (ICMS).
 Hard working, focused, flexible, systematic and fast learner with the
ability to manage multiple priorities efficiently.
 Attentive to details, self-motivated and knowledge-driven
 Adapt quickly to new and evolving environments.
 Presently working at the DBP IT Department.
Employment History Development Bank of the Philippines – Data Center Inc.
Business Analyst/ System Planning and Deployment Specialist
(December 01, 2015 up to Present) as Regular Employee
 Written and verbal communication, including technical writing skills
 Support, develop and organized required delivery elements, via
requirement documentation, process flows, as well as identifying capital
and resource requirements for small and medium IT Projects.
 Work as a business/ process analyst to identify key functional elements
and requirements as well as developing processes and procedures for
reporting to management the results of implemented projects for
evaluation.
 Identify project priority conflicts and report any issues affecting overall
project delivery
 Communicate project status to Business unit.
 Assisting with the business case
 Planning and monitoring
 Translating and simplifying requirements
 Prepares the department budget both for OPEX/CAPX conforming with
the budget guidelines
 Gathers CAPEX requirements from all banks units/sectors/groups and
prepares for bank wide CAPEX budget
 Monitors and oversees the OPEX budget performance of the
department as well as bank wide CAPEX performance
 Assists in the planning and coordination activities of the unit for the
overall IT related projects monitoring and reporting
 Prepares and communicates periodic budget status/progress reports
 Assist and supports the team in all planning and deployment activities
 Performs other duties that may be assigned from time to time
Billing Specialist/ Admin Service Band III (May 19, 2014 to November
30, 2015) as Regular Employee
 Devising and maintaining Office System
 Provides administrative and clerical support to IT Department
 Process/evaluates monthly/semestral/annual billing statements such as
hardware fees, software maintenance/licenses, internet/network
communications services, etc...
 Prepares vouchers and monitors payments to DCI, Telco’s and other

2. service provider
 Prepares monthly request of office supplies for the department
 Safe keeps/maintains contracts of hardware and software licenses
 Prepares request for purchase of various requirements such as
software, hardware and office supplies for the department
 Managing and maintaining budget as well as invoicing
 Liaising with staff in other departments and with external contracts
 Ordering and maintaining stationery and equipments
 Organizing and storing paperwork, documents and computer based
information
 Photocopying and printing various documents, sometimes on behalf of
other colleagues
 Performs other functions as may be assigned
IT Specialist/ Project Consultant (May 17,2010 to December 31, 2011)
as Contractual
IT Specialist/ Project Consultant (January 01, 2012 to May 19, 2014) as
Regular Employee
 Uses established tracking system to log requests, monitors progress,
tracks problem resolution, identifies patterns of failure, researches and
implements solutions, communicates with designated personnel
regarding unresolved problems
 Identifies and troubleshoots network-related problems encountered by
end-users connected to the DBP network
 Provides first level support to DBP employees concerning DBP systems
such as Retail and Loans Systems, LGUSS, NIDSS, Overtime, MDS,
ITKTS and other system through telephone conversation and through
email
 Works with Programmers to solve system application problems
 Prepares monthly Volume Analysis Report.
 Installed and assisted in the implementation of the Ross GL Straight
through Processing to DBP Branches
 Analyzes bugs in system and application software; researches and tests
possible solutions; implements solutions.
BAYAN TELECOMMUNICATIONS INC.
Customer Sales Representative - Business Support Group BSG (April
03, 2007 to May 16, 2008)
 Facilitates encoding of data such as LEC, BWL, DSL, Lityan and Voice
Activation.
 Accepts and process residential LEC application solicited by sales
agents
 Gather information relayed to us by all Bayantel Agents and encode it to
our company’s system to gather service order.
 Assists sales agent by providing information on address facilities
availability during on-field solicitation.
 We are actually dependent on our agents on how accurate the
subscriber they will gives us information.
 Validates customer account details relayed by sales agents by checking
existing records in ICMS before encoding new telephone line
subscription.
 Coordinates closely with Plant Operations Group for immediate
resolution of address and facilities.
 Regeneration of returned service orders sent by sales thru email or by
contractor/technician thru phone in for quick resolution.
 Prepares daily Volume Analysis Report.
 Staging and resolving of service orders to their respective buckets.
 Assists Sales Agents/Technician by providing information on address
availability as well as the facilities during on-field solicitation.

3. BRIDGEWARE TECHNOLOGY
Computer Encoder (June 20, 2005 to May 2006)
 Issuing police clearance.
 Gather information from the customer.
 Organized filing systems, maintain files. And set filing procedures.
 Do administrative works operate telephone, fax, photocopier and email
systems.
 Maintain stationery and office supplies. Order and arranged purchasing
stationery. Purchase equipment when needed.
 Prepares weekly report.
Accomplishments  Leads in the delivery of defined Service Level Agreements with
Development Bank of the Phils.
 Leads the development, enhancement and migration of several systems
of Development Bank of the Philippines
Trainings and Related
Seminars Attended
 On-the-job Training
National Food Authority
Valenzuela City
Inclusive Date: June – September 2007
o Issuing Rice license to the client who want to have their own business.
o Organized filing systems, maintain files. And set filing procedures.
o Gather information to the client and encoding it to the computer.
 ITRIST Information Security Reorientation Training (8hrs)
July 2014 - Development Bank of the Philippines
 ITIL 2011 Foundation Level Training (40hrs)
October 2013 - November 2013
Development Bank of the Philippines
 Building a Culture of Service Excellence
May 28, 2011 - June 4, 2011
Development Bank of the Philippines
 Electronic Banking
August 24, 2006
Meycauayan College
Calvario, Meycauayan Bulacan
Skills  Knowledge in handling DBP IT System
 Filipino: spoken – excellent; written – excellent
Education 2002 -2007
Meycauayan, College
 Bachelor in Science and Business Administrator
Major in Financial Management
Interests Computers, Fashion
Personal Background Nickname : xel

4. Gender : Female
Birthdate : September 23, 1984
Age : 32
Marital Status : Single
Hobbies : Cooking and Baking