The document discusses the impacts of the 4th industrial revolution (4IR) on the public sector. It notes that 4IR will hugely affect systems, institutions, organizations and political-economic structures. Key challenges for the public sector include changes to job profiles and types, the need for continuous education and training of staff, and the shift from physical to virtual services. Government responses require being fast, flexible, experimentation, engagement of stakeholders, and an adaptable workforce. Examples from Australia and Vietnam on public sector reforms and developing workforces for 4IR are provided.

1. Symposium on
Innovation in the
Pubic Sector
• 4th industrial revolution &
the public sector
November 2018
Roberto Colanzi
Director Strategy & Client Analysis
SEASIA Consulting
Email: robertocolanziSEASIA@asia.com
LinkedIn: Roberto Colanzi
SEASIA DATA
SEASIA DATA
SEASIA
DATA
SEASIA DATA

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RobertoColanziSEASIA@asia.com
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3.  Analytical – comfortable
with complexity &
uncertainty
 Strategic & risk analyser
 Consumer & brand analyst
 Experienced across
number of industries
Roberto Colanzi
Roberto Colanzi
RobertoColanziSEASIA@asia.com

4. Thị trưởng, ủy viên hội đồng
Mayor & Councillor City of Yarra
2012-16

5. What is the 4th Industrial Revolution (4IR)?
Amalgamation of
‘Internet of Things’:
- big data
- social media
- cloud computing
- AI
- robotics
Application to
- production
- distribution &
- use of physical
goods
Application to:
- 4IR Tech – biotech;
FinTech, Smart City
Tech, AgriTech, AI
Chart of historical
industrial progress

6. Snapshot Australian total public sector
• Total Government expenditure 37% of
GDP (OECD average 42%)
• Public sector employment as a
percentage of total employment 20%
(OECD average 25%)
4IR & the public
sector – potential
huge effect on
Australian economy
Source; OECD; MacroBusiness
Adapting to 4IR
disruption is primarily
about people
management;
not tech adoption

7. Complication: Government in Australia
– 3 levels
1 8 537
Canberra
States,
Territories
Local
Government

8. Public sector admin reform in Vietnam
2007 ‘Project 30’ - cut administrative
procedures by 30%
• Create single, national database of
all its administrative procedures &
then assessed against 3 criteria: are
they necessary, are they user-
friendly, & are they legal
Overriding goal of Public Administration
Reform (PAR) Master Program 2001–
2010 was to reorient the role of the
state from “rowing” to “steering”
Source; The Guardian; ILO, ADB
64% of Vietnamese entry-
level graduates preferred
working for government than
private sector (2015)

9. The public sector
• 4IR forecast to have huge effects: system,
institutional, organisational, political-
economic

10. Key challenges for the public service
Effects:
• Changes to job profiles & types
• Education & continuous learning
of staff
• Labour mobility & “human cloud”
• Data sharing, protection, privacy
• Shift from physical to virtual
• Service & quality standards
• Harmonisation operational &
business practices
• Strategy & policy shifts owing to
changes in fiscal presets &
taxation receipts
Government Responses:
• Need to be fast in response
• Flexibility to adapt
• Capacity to experiment
• Inclusive & multi-stakeholder
engagement
• Collaborate across stakeholders;
across national boundaries
• Highly skilled, adaptable workforce
Changes arise
from innovative
disruption
Adapting to 4IR disruption is
primarily about people
management; not tech adoption

11. Australian public service
learning & development

12. Australian public service
• Sits in Prime Minister & Cabinet Dept.
• To “…position the APS workforce for
the future”
• Recent focus on attracting & retaining
digital talent
• Specifically designed recruitment
practices, digital assessment
methodologies, expanding entry-level
programs, digital career paths,
mentoring programmes

13. Victorian public service
• Strengthen efficiency, effectiveness &
capability to meet existing & emerging
needs & deliver high quality services
• Maintain, advocate, professionalism &
integrity
• Collaborate with internal & private
sector education & training providers
• Through “Skill Up” initiatives & other:
• Focus on staff innovation training; peer
to peer
• Behavioural Insights Unit – utilise
thinking from psychology, human-
centred design & behavioural
economics
Importantly to study other
government jurisdictions

14. Themes:
1. Leaders who enable & reward
2. Employees who feel confident
& empowered
3. Learning well
4. Sharing with each other
5. Partnering with the
community & others
6. Delivering value to people
Actions:
1. Understanding, valuing &
rewarding
2. Creating space
3. Building skills & perspectives
4. Connecting & sharing
5. Collaboration
6. Practising what “we preach”
Example of
1 State
Government

15. Public Sector Innovation Fund
Effects:
The Public Sector Innovation Fund
grants program designed to drive
new, more effective solutions to
complex policy & service delivery
challenges in Victoria.
Provides grants from $50,000 to
$400,000 to support small-scale
collaborative projects to deliver
“better outcomes” for Victorians
Select Outcomes:
• Connecting start-ups to government
procurement
• Improvements to infringements systems
• Cyber security trial for hospitals
• Family violence app
• Improve immunisation coverage
• Refugee accommodation project
• Better protection for family violence
victims in court system

16. Conclusion
4IR Tech disruption is already
happening!
Application to public sector
need to consider:
- Social trust
- Technology adoption
implementation appraisal
- HR Tech skills development
- Knowledge acquisition
- Psychologically prepare for
“dramatic” business &
organisational redesign
But beware of
‘disruption fatigue’

17. Symposium on
Innovation in the
Pubic Sector
• 4th industrial revolution &
the public sector
November 2018
Roberto Colanzi
Director Strategy & Client Analysis
SEASIA Consulting
Email: robertocolanziSEASIA@asia.com
LinkedIn: Roberto Colanzi
SEASIA DATA
SEASIA DATA
SEASIA
DATA
SEASIA DATA