4. AGENDA
The Enterprise as a System
Individuals and Trust
Trust Within the Team
Teams in the Value Chain Operating with Trust
Conclusions and Future Directions
9. WOOLLEY
“Your enterprise is a complex adaptive system
that is composed of people who share a
common purpose. The people are
interconnected by the flow of information
which is facilitated by communication and
galvanized by trust.”
10. TRUST BETWEEN INDIVIDUALS
In this business with me, I do not buy a service. I buy a result.
In all matters, when you work for me, you must do exactly
what you say you will do.
11. In all matters, when you work for me, you must do exactly
what you say you will do.
In this business with me, I do not buy a service. I buy a result.
If you say you will do a thing, you must do exactly that thing.
20. A STRONG UNIFYING IDENTITY
We will be the best Web Operation Team in the Equity
Management Industry
21. COMPELLING MANDATE
We own our platform's availability, reliability, and resilience.
No one else.
We perform missing-or-broken-feature-by-human to provide
a seamless equity management experience
22. SIMPLE RULES TO REINFORCE OUR IDENTITY
We are a keeper of accurate records. Do not f*#k up the
records.
Do not separate employees or companies from their money
or shares.
It is a $40B system. Make good bets.
23. THE VALUE OF A
HIGH TRUST - HIGH PERFORMANCE
TEAM
28. CONCLUSION
“Your enterprise is a complex adaptive system
that is composed of people who share a
common purpose. The people are
interconnected by the flow of information
which is facilitated by communication and
galvanized by trust.”