Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Customer-User-Guide-Jan2013v2.9
1. Keep your mobile number
Keep your mobile device
Keep your home mobile operator
Customer User Guide
2. Customer help available via Live Chat at the top of every page on www.roamly.com 2www.roamly.com
Roamly User Guide
Getting Started With the Roamly Overlay SIM Card
IMPORTANT NOTICE! Please Install and Register your Roamly Overlay SIM Card in
your home country before you travel.
•••• EMERGENCY SERVICES •••••
Roamly is not intended to support or carry emergency calls.
Neither 999, 112, 911 nor e-911 service nor any other emergency service is available through the
Roamly service. If you dial “999” or “911”(or other internationally recognized emergency service
numbers) while using the Roamly service you will not be connected to an emergency operator,
and neither your phone number nor your location will be reported to an emergency operator.
However this does not prevent you using your mobile phone for making emergency calls via your
cellular provider as normal when roaming. From the Roamly menu, turn Roamly OFF.
Before you buy the Roamly SIM
Phone Compatibility
Most GSM phones will work with the Roamly
Overlay SIM card, however, please make
sure you have a phone that is compatible with
Roamly. A list of compatible phones can be
found at www.roamly.com/compatible-phones/.
At this time (Autumn 2012), the Roamly Overlay
SIM card only fits the standard SIM card.
Roamly Micro and Nano Overlay SIM cards are
coming soon.
Before you start installing the
Roamly SIM
Unlocking
Some mobile phone service providers install a
“lock” on phones to try to ensure that customers
stay on their service. In order for Roamly
operate, your mobile phone needs to be
unlocked. If you are unsure whether or not your
phone is carrier unlocked, please contact your
home service provider. If your phone is locked,
you can find further information on
unlocking your phone in our FAQ section at
www.roamly.com//?page=faq
Call forwarding
To allow you to receive calls to your home
mobile number while traveling abroad, Roamly
forwards all calls dialed to your home mobile
number to a Roamly number in the country
you are roaming in. In order to do this,
Roamly needs call forwarding enabled on your
mobile account.
Most wireless carrier mobile phone packages
include call forwarding. Please check with your
wireless carrier if your account includes call
forwarding. To assist you with this, Roamly will
test the call forwarding feature during initial set-
up. If call forwarding is NOT enabled, Roamly
will display “RCF” on the top of your mobile
screen (next to your Home Service Provider
identifier). If you don’t currently have call
forwarding set up on your mobile, please call
your mobile provider to add the feature to
your account.
If you’ve confirmed the above three
requirements are met, please proceed with
installing the Roamly Overlay SIM card.
Keep your
mobile number
Be reachable at your
current mobile number
while abroad
✔✔ Save up to 80% on
roaming charges
✔✔ No inconvenience of
managing another
international number
✔✔ Integrated voicemail,
so you never miss that
important call.
Keep Your
Mobile Device
Use your mobile like
you do at home
✔✔ Save up to 80% on
roaming charges
✔✔ Access all your address
book contacts
✔✔ Continue to use your
phone features and
favorite apps.
Keep your home
mobile operator
Roamly works with
your existing mobile
service
✔✔ Save up to 80%
✔✔ No need to change
plans or contracts
✔✔ Worldwide coverage in
230 countries.
3. Customer help available via Live Chat at the top of every page on www.roamly.com 3www.roamly.com
Roamly User Guide Installing the SIM card
IMPORTANT NOTICE! Please Install and Register your Roamly Overlay SIM Card in
your home country before you travel.
Step 1
Power off your mobile phone. Remove the SIM
card. Set aside.
Every mobile phone is different. In some
devices your SIM card may be located on
the top or side of your device – accessible
by inserting a paper clip into the slot to eject
the SIM tray. In other devices your SIM card
may be located by removing the back cover of
your phone – you may find it beside or under
the battery. If unsure where your SIM card is
located, please check the website of your device
manufacturer for a diagram of the location of the
SIM card on your phone.
Step 2
Remove the plastic card from the Roamly
package. Remove protective film and remove
the white adhesive tab from the Roamly SIM.
Step 3 and 4
Remove your mobile phone SIM card, line up
the bottom right notch with the notch on the
Roamly SIM. Press the two SIM cards together.
Step 5
Slide the combined SIM cards off the plastic
card and re-insert into your phone lining the
combined SIM card notch with the notch on
your phone. It is possible to insert the SIMs
incorrectly without knowing. Please take care
to ensure this step is done correctly. Make sure
that the combined SIMs are fully inserted and
lined up properly with any guides your mobile
phone may have.
Step 6
Power on your mobile phone. After 3-5 minutes
you will receive a Roamly welcome text
message with SIM serial number. Once you’ve
received this please register and activate your
account at www.roamly.com.
If you do not register, your Roamly service will
not function.
Registering on the Roamly website
In order to activate your Roamly SIM card and
initialize your pay-as-you-go account, you must
register at www.roamly.com.
If you purchased your SIM card from the
Roamly website, simply log into your account
and follow the prompts to activate your SIM
card. Then register a credit card and make
your initial top-up payment of at least $20 USD.
If you purchased your SIM card from one of
our distributor or retail partners, the registering
process is slightly different. Visit
www.roamly.com to create an account, then
follow the prompts to activate your SIM card.
Then register a credit card and make your initial
top-up payment of at least $20 USD.
Keep your
mobile number
Be reachable at your
current mobile number
while abroad
✔✔ Save up to 80% on
roaming charges
✔✔ No inconvenience of
managing another
international number
✔✔ Integrated voicemail,
so you never miss that
important call.
Keep Your
Mobile Device
Use your mobile like
you do at home
✔✔ Save up to 80% on
roaming charges
✔✔ Access all your address
book contacts
✔✔ Continue to use your
phone features and
favorite apps.
Keep your home
mobile operator
Roamly works with
your existing mobile
service
✔✔ Save up to 80%
✔✔ No need to change
plans or contracts
✔✔ Worldwide coverage in
230 countries.
4. Customer help available via Live Chat at the top of every page on www.roamly.com 4www.roamly.com
Roamly User Guide Top Up
The top-up activation requires you to input
credit card details associated with your
Roamly account. An initial payment of $20 USD
minimum is needed to start your account.
Payments can be made with Visa, MasterCard
or American Express.
You will be asked to choose manual or
auto-top up.
Manual top-up means that you will need to
log-in to your account to manually top-up your
account, or manually top-up your account
through the Roamly Menu in your Roamly
application on your mobile device. You’ll need
to do this each time you get a low balance
alert via text message. This occurs when your
account drops to $10 USD.
Auto top-up means that your account will
automatically be topped up by a pre-defined
amount (you to choose – any amount of
$20 USD or more) when your account drops
to $11 USD. You will receive an SMS or e-mail
every time auto-up transaction is made.
Monthly Administration Fee
Your account will be debited by $1 USD each
month from account activation. The $1 USD is
an account administration fee to keep your SIM
card activated and ready for immediate travel.
Your Roamly SIM Card will not expire providing
the administration fee is collected.
Phone menu
The Roamly phone menu consists of five easy
to use options:
• Roamly ON/OFF
• Voicemail
• My Profile
• Top Up
• Help
Menu: Roamly ON/OFF
By default, your Roamly SIM is set to Roamly
ON. To turn Roamly off press Roamly OFF
– note: if you select this option, you will be
roaming on your home mobile operator and
subject to their rates.
If Roamly (?) displayed on top of phone screen
bar this indicates that Roamly couldn’t reset
Call Forwarding to allow you to receive voice
calls to your home cell phone number. Please
dial #21# and press send – this will clear any
Roamly Call Forwarding settings.
If Roamly is off and you want turn Roamly
on, press Roamly ON. Please note the switch
between ON/OFF will take between 1-5 minutes
to take effect.
Menu: Voicemail
Voicemail is an automatic feature on all Roamly
accounts enabling our customers to remain
contactable while roaming. Even if you already
have a voicemail account with your home
mobile operator, we’d recommend you activate
the Roamly voicemail as you will receive
all calls dialed to you through Roamly while
abroad. If you are not able to take the call, it will
go to Roamly voicemail.
To dial into your voicemail, simply press the
Voicemail button on the Roamly menu. Follow
the voice prompts to change your greeting,
listen to, save or delete your messages.
Messages will be saved for 30 days
Menu: My Profile
Under this menu, you’ll find your Roamly SIM
serial number, your Temporary Roamly Number,
Language Options and Check balance.
–– Roamly SIM Serial Number
This is a unique serial number for each
Roamly SIM card, which will be referenced
for your Roamly account and usage history.
If you use our Live Chat support, you may
be asked for this number.
–– Temporary Roamly Number
This is a phone number assigned to each
Roamly user when they land in their
destination country for the duration of their
visit. As soon as you leave that country
the Temporary Roamly number no longer
assigned to you.
Keep your
mobile number
Be reachable at your
current mobile number
while abroad
✔✔ Save up to 80% on
roaming charges
✔✔ No inconvenience of
managing another
international number
✔✔ Integrated voicemail,
so you never miss that
important call.
Keep Your
Mobile Device
Use your mobile like
you do at home
✔✔ Save up to 80% on
roaming charges
✔✔ Access all your address
book contacts
✔✔ Continue to use your
phone features and
favorite apps.
Keep your home
mobile operator
Roamly works with
your existing mobile
service
✔✔ Save up to 80%
✔✔ No need to change
plans or contracts
✔✔ Worldwide coverage in
230 countries.
5. Customer help available via Live Chat at the top of every page on www.roamly.com 5www.roamly.com
Roamly User Guide –– Language
Choose between one of six language
options for the menu: Arabic, English,
French, Mandarin, Spanish and Russian.
–– Check Balance
This option provides users with real
time updates on your top-up balance.
Your balance will be sent to you via a
text message.
Menu: Top-Up
This option allows quick manual top-ups to your
account in increments of $20, $40, $80. Press
one of the pre-defined amounts and enter your
PIN and Credit Card CVV to authorize payment.
You will receive a text message with your
new balance.
Menu: Help
You can quickly access the Roamly website
and connect to Live Chat help using this option.
Software version information is also available
in this menu.
Using Roamly
When you land in your destination, turn your
phone on – if already on, turn it off and back on.
Roamly will detect you are abroad and activate
automatically. There will be a 1-5 minute delay
as Roamly locates the best partner network,
once connected you will receive a welcome
message. You can now make voice, SMS
and data calls and save up to 80% off regular
roaming rates.
Tip: To make sure that your phone selects
Roamly partner network automatically, please
tick settings -> Mobile Networks -> Network
Operators -> Select Automatically.
Note: While Roamly is in the process of
connecting to a partner network, you may
receive texts from your home mobile operator
that were sent to you while you were travelling
and out of reach. You may also receive
welcome messages from your Home Mobile
Operator. These are not associated with
Roamly and can be ignored.
Using data
Data is always available via Roamly. To use
data make sure you have enabled Cellular Data
and Data Roaming on your device.
Sending SMS & dialing to make a voice calls
When abroad and roaming with Roamly, you
must dial all voice calls and SMS using the
international dialing prefix. Tip: Always add
the international prefix to all your saved
contact numbers.
For example, if your home country is USA and
your home city is NYC and you are used to
calling a friend by dialing 212 555 1212, when
you are abroad on Roamly, you’ll need to dial
+ 1 212 555 1212.
The format for the international prefix looks
like this:
(+) (country code) (area code) (phone number).
Example:
+ (1) (212) XXX XXXX (USA)
+(44) 207 XXX XXXX (UK)
+(65) 8XXX XXXX (Singapore)
**Note1: dialing internationally on a mobile
device is a little bit different than dialing on a
landline. To get the ‘+’ on most mobile phones,
you’ll need to hold down the number ‘0’ until
you see the ‘+’ sign. Phone models vary, so
there may be a separate key for the ‘+’.
***Note 2: When calling from North America and
the EU voice calls will go through as “normal”.
When calling from any other country, there
may be a slight change in the way your call
is connected. When you dial the number, the
call may drop and then ring you back. Answer
the call and you’ll hear a ringing – this is your
original call – just wait for your caller to pick up.
Keep your
mobile number
Be reachable at your
current mobile number
while abroad
✔✔ Save up to 80% on
roaming charges
✔✔ No inconvenience of
managing another
international number
✔✔ Integrated voicemail,
so you never miss that
important call.
Keep Your
Mobile Device
Use your mobile like
you do at home
✔✔ Save up to 80% on
roaming charges
✔✔ Access all your address
book contacts
✔✔ Continue to use your
phone features and
favorite apps.
Keep your home
mobile operator
Roamly works with
your existing mobile
service
✔✔ Save up to 80%
✔✔ No need to change
plans or contracts
✔✔ Worldwide coverage in
230 countries.
