Rita R. Russell has over 30 years of experience in healthcare quality management, administration, and nursing. She has successfully transitioned clinics, organized educational programs, and established quality guidelines and standards. Currently she is the Quality Management Coordinator for Surgery at the John D. Dingell VA Medical Center where she assists with quality improvement, accreditation activities, and monthly/quarterly reporting. Previously she held roles as Quality Manager, Practice Administrator, and Charge Nurse where she oversaw operations, coordinated staff and resources, and provided case management.

1. Rita R. Russell
Accomplishments
Professional
experience
 I have successfully transitioned 3 external clinics into one central
location reducing practice expenses and allowing us to reallocate
staff.
 I have successfully organized an onsite educational program with
the physicians of the Urology practice at WSUPG for the
surrounding community and local physicians to increase patient
referrals and potential new clients. Topics for the educational
offerings were based on the specialties of the practice physicians.
 Created policies as needed to support practice activities and
operations as part of the corporate policy committee.
 During my employment with Wayne State University Physicians
Group I was selected to work with Director of Quality to build
corporate quality practices for the organization.
2013 to present- John D. Dingell VA Medical Center, Detroit MI
Quality Management Coordinator-Surgery
• Assist Surgery Service to meet TJC and OIG quality measures
• Record and report metric values for ongoing quality improvement
activities and facility SAIL requirements.
• Provide coaching in LEAN management projects
• Assist with accreditation activities, including on-site surveys.
• Work with Surgery Service areas when action plans or other
documentation is required. Prepare monthly and quarterly reports
for Executive Leadership Committee review.
• Review service polices and committee bulletins for updates and
renewal.
• Perform quality review activities including regular GEMBA walks
and Tracer Methodology.
2010 to 2013-Wayne State University Physician Group Detroit, MI
Quality Manager, Consumer Relations Department
 Have established guidelines and standards to use for quality
management of the Consumer Relations Call Center Staff.
 Review and screen all calls which are identified as complaints or
grievances dealing with customer satisfaction.
 Work with the staff to maintain proper usage of the electronic
medical record and supporting programs to produce quality
outcomes and protect HPI and HIPAA requirements.
 Monitor calls being handled by the Call Center staff and intervene
as appropriate. Meet with staff monthly to listen and review calls
together for coaching purposes.
Phone (313) 366-4021
Bus Phone (313) 399-7967
Email: ritarrussell@aol.com
18543 Norwood
Detroit, MI 48234

2.  Coordinate staffing and resources with other members of the
management team.
 Support the efforts toward the accomplishment of the PCMH
(Patient Centered Medical Home) model.
2007 to 2013- Wayne State University Physicians Group Detroit, MI
Practice Administrator, Department of Urology
Site Manager, Dermatology, Orthopedic Surgery, Urology (2008-2010)
 Oversight of clinical suite for multi-discipline practice groups:
Dermatology, Cardiology, Orthopaedic Surgery, and Urology.
 Coordinate with individual department managers for overall site
management through June 2010.
 Arranges and facilitates marketing efforts for Urology Practice.
 Clinical management of the Urology Clinic including supervision of
clinic staff, physician schedules, medication protocols, equipment
sterilization procedures, etc.
 Coordinates with and reports to the Chief Administration Officer for
clinic needs and efficiency.
 Updates and secures CLIA licensure. Maintains certification for
Medical/Hazardous Waste.
 Ensures proper staff certifications, i.e. BLS, TB testing
requirements, current MA Certification and RN licensure.
 Works within budget requirements for clinic purchases, including
supplies, medications, equipment, etc.
 Performs chart reviews and prepares for scheduled audits.
 Performs scheduled site visits to external clinic sites.
1997 to 2007 Detroit Receiving Hospital Detroit, MI
Trauma Care Management Specialist
 Case management of trauma patients, including utilization management
 Responsible for pre-certification and concurrent reviews; provides cost-
benefit ratio information as needed.
 Maintain ongoing assessment of patient and facilitate multidiscipline activity.
 Provides for ongoing quality assessment and continuous improvement
through monitoring pathway variances.
1993 to 1997 Detroit Receiving Hospital Detroit, MI
Community Health Nurse
 Case management of high-risk emergency patients for trends of recidivism.
 Participate with Crisis Intervention Team.
 Patient education and arrange for appropriate follow-up.
 Investigate and document COBRA violations.
 Collaborate with ED physicians and interdisciplinary team to develop
discharge protocols, tracking of TB patients, frostbite intervention.
1990 to 1993 Complete Infusion Care/Ivonyx Livonia, MI
Home Infusion Coordinator

3.  Establish, monitor and evaluate home care infusion patients during therapy.
 Initiate referral and pre-discharge teaching. Coordinate with facility
discharge planner.
 Verify and prior authorizes all therapies.
 Act as liaison between physician, infusion pharmacist and third-party payor
to maintain communication of therapy progress.
 Lead Coordinator: responsible for precepting new staff; screen all new
referrals, verify contracts with insurance providers.
1985 to 1990 Detroit Receiving Hospital Detroit, MI
Charge Nurse-Unit Preceptor MICU
 Responsible for orientation of new staff.
 Makes work assignments and supports staff during low staff periods.
 Evaluates performance of new staff.
 Responsible for maintaining all required credentials and licensure.
1978-1983 Veterans Administration Detroit, MI
GS3 Executive Secretary
 Secretarial support to the Chief, Veterans Services
 Document transcription for the Chief, Adjudicator
 Reception duties as required
Education
1997 to 1998 Siena Heights University Adrian, MI
Bachelors of Allied Health-minor in Health Care Management
1996 to 1997 Detroit College of Business Warren, MI
Case management program
1983 to 1985 Highland Park Community College Highland Park, MI
Associate Degree in Nursing-Allied Health
Professional
memberships Association of Ambulatory Care Nurses
Detroit Receiving Hospital Auxiliary Board-2004 to 2007
Detroit Receiving Hospital Diversity Council 2000 to 2004
Co-Chair, 2000 to 2001
Community activities
Community Based Training Co-Op- participate in workshops to update and in-
service community agencies, 2008

4. Volunteer for Mayoral Candidate, 2005
Lakeshore Health & Wellness Centers- community health screenings
Licensure
Michigan RN Licensure- 4704155510
BLS Certified
References Michael L. Cher, MD, Chairman, Urology Service
Wayne State University Physician Group
Vanassa L. Owens-Warren
Chief, Business Practice
John D. Dingell VA Medical Center
Detroit. MI 48201