1. RCC creates an arsenal of customized, strategic
solutions that enable our
clients to move toward business transformation, with
cloud and technology
as their weapon.

3. .
.
.

4. We are experts at:
• CSR and invoice analysis –you have to know
what you have before you can determine what
you need
• Hardware telephony migration to the cloud- 10
years experience.
• LNP management – 16 years experience
• White Glove implementation and program
management
• Solutions through Business Continuity- BC in
access, network, site and people recovery.

5. Three prong Voice Migration Plan (VMP)
This has been the RCC business model for 6 years,
therefore it can be seamlessly aligned with the
carrier’s process to ensure an exemplary customer
experience.

6. • CSR
• Hardware Inventory
• Contract
• Business Needs Assessment
Discovery is an essential first step and will provide
immediate value by showing that we possess a working
knowledge of services, inventory and business needs.

7. • Compilation of information gathered
• Report from all items gathered in discovery step
• Electronic inventory incorporating current state
with future needs
• Opportunity and task creation in Salesforce.com
• Project Updates and Reports
An Analysis of these existing services will enable
insight into customer needs and provide a solution.
Analysis of Customer Service Records, invoices,
current and future business needs all come together
in a total solution for the client.

8. • Identify Services proposed based on current products
incorporated with future needs
• Proposal and Pricing creation
• Solutions Presentation to client
• Execute and implement
RCC will provide solutions that align with meeting the
customer’s business needs.

9. • Consultants with specific experience with hardware
to cloud migrations – 55 years combined experience
• Dedicated Project Manager- specifically trained in
technology and Risk Mitigation
• Founder and President of RCC - Rachel McNeese
created a process based on 16 years experience with
telephony hardware, specific focus on LNP, and cloud
migration.
• RCC has implemented over 10,000 end points for
hosted voice.
• RCC sits on three advisory councils and is sought
after as experts in the industry.

10. • Discovery session
• Create a GO PLAN for Project based on RCC Process
• Identify services and business needs
• Execute and implement

11. CONTACT RCC TODAY!
richardson communications & consulting, inc.
4100 W. Eldorado ParkwaySuite 100-375
McKinney, TX 75070
call: 214.377.1743
email: info@richardsoncom.com
RCC creates an arsenal of customized, strategic solutions that enable our
clients to move toward business transformation, with cloud and technology
as their weapon.