Sample 091218 virtual_communications_express_customer
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This document provides an overview and summary of Virtual Communications Express, a cloud-based unified communications solution from Verizon. The solution offers enterprise-grade voice, video, and collaboration tools to enable effective communication and mobility. Key features include centralized management across locations, predictive pricing, security, and integration with existing business applications. The summary is targeted at Verizon personnel and partners to help businesses modernize their communications infrastructure and drive productivity for a mobile workforce.
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Sample 091218 virtual_communications_express_customer
- 1. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Business communications made easy. Virtual Communications Express September 1, 2018.
- 2. The world of voice communications has changed. 2 The move from a phone call to a fully engaged collaborative experience is happening now.
- 3. Communicate globally with the right partner. 3 Enterprise expertise. As-a-service pricing | Options for IP, VoIP and 4G LTE | Consulting services and API integration Workforce Collaboration ⢠Unified communications (UC) for web, voice and video. ⢠Collaboration that works across smartphone, tablet, PC, desk phone and video Customer Experience Hosted, global contact center solutions to help you interact via voice, e-mail, chat, text, video, online or social media
- 4. There will be winners and losers everyday. Which will your business be? The speed of business is faster today âdonât be left behind. 4 Behind the curve means: Staying ahead of the curve means: ⢠Missed calls ⢠Single-threaded decisions ⢠Disparate ideas & concepts ⢠Unpredictable costs ⢠High maintenance costs ⢠Never miss a call ⢠Multiple ways to connect ⢠Mobility capabilities ⢠Easy to modify ⢠Collaborative input ⢠Everybody on the same page ⢠Integration with key applications ⢠Improves resiliency ⢠Simplified billing
- 5. Imagine your future. 5 Youâll be able to ⢠Work from virtually anywhere seamlessly just as if youâre in the office ⢠Communicate quickly with Instant messaging ⢠See co-worker/colleague status ⢠Instantly share desktop and files with colleagues ⢠Integrate with calendars and other important tools And focus on your business instead of your phones ⢠Connect seamlessly across all your locations ⢠Speed up phone moves, adds and changes ⢠No need for dedicated PBX support ⢠Less worrying about security and extensive reviews and audits ⢠Manage your entire system from one location
- 6. Introducing: Virtual Communications Express. 6 A simple, comprehensive cloud-based Unified Communications solution designed to deliver the tools, capabilities, security and reliability that Business needs today.
- 7. End-to-end communication solution. 7 Desktop and mobile clients UC applications Business continuity/ self-service Enterprise voice and advanced features Robust business features and call control
- 8. Powering effective communications to meet business needs. 8 Accessibility ⢠Business-continuity capabilities ⢠Work from virtually anywhere efficiently, while maintaining multiple office sites. Productivity ⢠Collaborate effectively and improve productivity, whether in the office or on the go. ⢠UC Applications - audio/video conferencing, screen sharing, etc. Cost Control ⢠Predictable cost ⢠OPEX contracting & acquisition Reduced Complexity ⢠Easy to implement; overlay onto your Verizon voice network ⢠Boost capabilities with limited or outsourced IT resources. Security ⢠Services are always available & secure
- 9. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Solution details.
- 10. Centralized Communications Platform for companies with global locations. For companies with multiple locations the cost and complexity of managing different local service providers can be burdensome. Voice over IP calling can bring your business onto one single secure and reliable platform. ⢠Simplify your communications architecture ⢠On Net calling between locations ⢠Control calling costs 10
- 11. Voice over IP calling can bring your business onto one single secure and reliable platform. ⢠Simplify your communications architecture ⢠On Net calling between locations ⢠Control calling costs Components. 11 For companies with multiple locations the cost and complexity of managing different local service providers can be burdensome.
- 12. Quick and easy collaboration. 12 ⢠Instant messaging with presence ⢠Desktop sharing ⢠Multi-point video calling ⢠Instant meeting audio conferencing ⢠Inbound e-fax ⢠Single-number reach whether in the office or mobile ⢠Always-present caller ID on company or personal smartphone ⢠Simple, intuitive mobile app
- 14. Full featured voice line: Includes standard voice features: ⢠Call forwarding ⢠Call waiting ⢠Call, hold and resume ⢠Cal redial ⢠Do not disturb ⢠Phone directory ⢠6-way calling ⢠Speed dial ⢠Addâl features* (See appendix) Full featured voice line with mobility and UC features: All voice features + UC One-Client Applications + Unified Communications Applications: ⢠Audio Conf. ⢠Video Conf. ⢠Guest Client Access ⢠Group Chat ⢠Chat history ⢠Desktop Sharing ⢠Moderator Controls ⢠Outlook Calendar Integration 14 Subscriber Package Options. Messaging only Inbound line: In bound messaging and fax line Voice line w/limited feature set: Inbound/outbound voice line In bound fax support Limited features Full featured voice line with mobility: Inbound/outbound voice line Includes standard voice features + UC One-Client Applications: ⢠Mobile Client ⢠Desktop Client ⢠Tablet Client (Optional) Unified Communications Applications Station Types Dial tone Basic Standard Premier
- 15. 15 Simple pricing structure. Select a Station Type Messaging only Standard Premium plus Dial tone Basic + Select phone types = Your price
- 16. 16 High-definition phone optionsâAll TAA compliant.Choose any combination of a variety of Polycom phone types including expansion modules. You can also choose meeting room sound stations. Capability Features Designed for VVX 601 ⢠High-definition voice ⢠Video enabled ⢠Sixteen-line set ⢠High call volumes ⢠BluetoothÂŽ compatible ⢠Large font/screen ⢠Executive office VVX 501 ⢠High-definition voice ⢠Video enabled ⢠Twelve-line set ⢠High call volumes ⢠Gigabit Ethernet ⢠Large color/touch-screen ⢠Knowledge worker/professional VVX 401/411 ⢠High-definition voice ⢠401 has 10/100 Ethernet ⢠411 has Gigabit Ethernet ⢠Twelve-line set ⢠Medium call volumes ⢠Color screen ⢠Frontline staff ⢠Knowledge workers VVX 301/311 ⢠High-definition voice ⢠301 has 10/100 Ethernet ⢠311 has Gigabit Ethernet ⢠Six-line set ⢠Moderate call handling ⢠Cubicle ⢠Moderate call volume VVX 201 ⢠High-definition voice ⢠Two-line set ⢠Minimal call handling ⢠Cubicle ⢠Low call volume VVX 101 ⢠High-definition voice ⢠One-line set ⢠One Ethernet port ⢠Lobby or break room
- 17. 17 What if you donât wat to purchase new phones? Our rental options are an easy way to add IP phones to Virtual Communications Express. Available with all Station Types No upfront capital expenditure. The cost of the phones is included in monthly fees. No buyout. You own the phone at the end of the term.
- 18. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Optional integrated features. 18
- 19. Unified Communications Applications. Get a full suite of collaboration and conferencing tools. These features are accessible via your desktop and Apple iOSŽ or Android⢠mobile device, and are standard for Premier users and optional for Standard users. Instant messaging and presence Video and audio conferencing Desktop sharing
- 20. ⢠Auto Attendant ⢠Call Queue ⢠Meet-Me Conference ⢠Group paging service Simple, advanced, site-level add-ons. 20
- 21. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Positioning and use cases.
- 22. Enables affordable Unified Communications (UC) and mobility.Stay connected intra or inter office. Offering virtual meeting rooms, for both employees and guests to easily join for interactive video, chat and desktop sharing from their browser or phone. Devices Desk PhonePC Laptop Tablet Smartphone ⢠Team Meetings & Collaboration ⢠Screen & File Sharing ⢠Instant Messaging & Presence ⢠HD Audio & Video Conferencing
- 23. Use Case Summary. 23 National/ International with multiple locations Teleworker S4B with low-cost Telephony Continuity of Operations (COOP)
- 24. About the user. The Problem. The Solution. ⢠A business with multiple locations in one or more countries in Europe. ⢠Disparate telecommunications services with multiple local providers (non-uniform pricing and billing; no centralized management, equipment variation) ⢠No common dialing plan ⢠Difficult to integrate collaboration ⢠Virtual Communications Express brings your communications services together and provides collaborative tools and capabilities Use Case: Multi-National Corporation with locations in the US and Europe. 24 ⢠Non-disruptive deployment ⢠Centralized management ⢠Reduced maintenance costs ⢠Common dialing plan ⢠Easy pathway to next-gen, trusted unified communication
- 25. About the user. The Problem. The Solution. ⢠Highly mobile staff and teleworkers, increasingly working on virtual teams in remote locations ⢠Working remotely (home or away): - Poor communication - Loss of workforce productivity - Difficulty accessing business apps while mobile ⢠Virtual Communications Express allows workers to work from virtually anywhere from device(platform); BYOD supported: - Move from desktop, phone, mobile seamlessly - Customize experiences based on app/user preference Use Case: Teleworker. 25 ⢠50% staff use smartphone as primary device ⢠60% is time staff spend away from their desk ⢠59% staff use mobile devices to run line of business applications ⢠1 in 5 workers works from home ⢠One official number for all your devices ⢠Improved productivity gains for virtual team members ⢠Increased accessibility ⢠Lower costs and improve efficiency ⢠Donât miss an important phone calls ⢠Stop paying for your desk and mobile separately
- 26. About the user. The Problem. The Solution. The Value. ⢠Skype for Business users ⢠Skype for Business does not integrate natively with PSTN ⢠No ability to call outside of the MS Network ⢠Note: Virtual Communications Express provides full PSTN International Calling ⢠No synchronized telephony presence ⢠Canât leverage enterprise access plans ⢠US-One S4B plugin for PSTN- enabled, enterprise voice managed services ⢠Maintain same user experience ⢠Instant Messaging & Presence ⢠âOn-Netâ calling & desktop sharing. ⢠Preserves S4B UI on desktop; Voice enable (PSTN) S4B; does so at relatively low cost/complexity Use Case: Enhance Microsoft S4B with low cost Telephony 26 ⢠Integrate with existing business applications ⢠UC-One S4B plugin ⢠Inbound & outbound PSTN calls ⢠Click-to-call from Microsoft applications ⢠Synchronized telephony presence ⢠No rip & replace
- 27. About the user. The Problem. The Solution. ⢠IT management with Continuity of Operations planning ⢠Enabled communication solutions must be interoperable and reduce or mitigate disruptions ⢠Last-mile facilities provide only a one-to-one relationship with old technology - One path with legacy TDM service ⢠Virtual Communications Express operates from a reliable, cloud-based infrastructure system and achieves timely and orderly systems recover ⢠Virtual Communications Express delivers business continuity supporting features like Call Forward Reroute automatically in the cloud Use Case: Business Continuity. 27 ⢠Must be operational no later than 12 hours after activation ⢠Provides available and redundant critical communications ⢠Ability to communicate with COOP contingency staff, management and other organizational components and emergency personnel
- 28. Thank you.
Notas do Editor
- Businesses and their workforces are more geographically dispersed than ever before. Users in working todays disperse environment need to communicate with ease and quickly share ideas, files and content. In response, businesses are embracing solutions that leverage the power of the cloud to communicate, store and share in a close proximity to where users actually work to optimize productivity across regions.
- Verizon has been leading the way in communications innovation for more than 30 years across a portfolio of voice and data solutions ranging from wireline, VoIP, Wireless, and cloud based solutions that incorporate the cutting edge in Unified Communications that businessâ needs in todays world. Verizon is the source for global communications.
- Integrated, reliable IP communications help you move fast and be more responsive to business demands and needs. Collaborative tools can also help your Business improve productivity, foster innovation and manage costs. Your business relies on basic voice and data communications to achieve its goals. Yet managing that technology is not your main focus â nor should it be. The right communications tools should let you focus on your business and spend less time focused on the underlying means of conducting business.
- Verizon can provides you the collaborative tools can capabilities you need Simplified technology with the power to manage your communications effectively and efficiently
- At Verizon we know communications and we have lead the way in the evolution of communications technology. Verizon Virtual Communications Express offers a secure, simple, and reliable technologies that you need.
- Virtual Communication Express, powered by Verizonâs carrier grade (PIP/MPLS, IP Trunking, dedicated Internet) access services, provides a reliable, scalable and customizable Unified Communications solution to fit any organizationâs needs.
- Where you may have once struggled to manage disparate wireline, voicemail, email and instant messaging communications across users and locations, Virtual Communications Express offers an uncomplicated, cost-effective, unified communications solution that can power productivity, accessibility and world-class service. Thanks to its easy implementation and self-administration capabilities, Verizon Virtual Communications Express is particularly useful for small and medium-sized Business that: Maintain multiple sites or remote workers. Maintain very small IT departments. Demand business continuity features. Are experiencing rapid growth. Are looking to replace aging or outdated equipment. Because it is scalable Virtual Communications Express also affords Enterprise sized customers with the same powerful UCC capabilities at less cost than most enterprise level unified communications solutions.
- State-of-the-art, heavy-duty handsets Mobile work solutions Our solution is integrated with leading GoogleÂŽ applications, including Google Calendarâ˘, Gmail⢠and Google Talk, directly into the Verizon solution. Collaboration tools Instant messaging and presence Instant meeting audio conferencing Desktop sharing File sharing Clients for computers, smartphones, and tablets In addition, you get: Quick setupâFor customers performing self-installation, functionality usually within nine business days when ordering new numbers, 20 days if porting existing numbers Flexibilityâ No need to manage call paths/trunks. Just add and delete user stations to meet your business needs. StabilityâBuilt on a carrier-grade, redundant platform architecture ResilienceâIncludes business continuity features SupportâAround-the-clock online training, support, billing access and self-service capabilities via the award-winning Verizon Enterprise Center portal
- Virtual Communications Express comes with a variety of applications and features that help your team collaborate easily and efficiently. Many of these features are available for smartphone and desktop, so your employees can work in the same efficient manner regardless of device. Instant messaging with presence Desktop sharing Point-to-point video calling Instant meeting audio conferencing Inbound e-fax Single-number reach whether in the office or mobile Always-present corporate caller ID on company or personal smartphone Our instant meeting conferencing gives your administrators control of your conferencing while providing your users instant meeting tools to help enhance their productivity. Administrator benefits Can assign selected moderators to a bridge Can control the number of ports available for each moderator End users benefits Multi-party audio conferencing In-meeting controls such as mute, record, dial out to participants and many others.
- Determining pricing is as simple as selecting your Station Type and choosing your equipment. You can create user stations as simple â or advanced â as your users require Mixing and matching Some users will want only to have a phone and voice mail Some users will want inbound faxing capability Some users want to use chat and video to meet with co-workers No worries â Mix and Match station types and features as needed!
- You can choose any combination of a variety of Polycom phone types. We also offer an expansion module, video camera and meeting room sound stations. Voice path is encrypted between phones and the SBC to ensure proper security. Expansion module Supported with VVX models 301 to 601. Color screen. Each phone can support up to three expansion modules. 28-line keys with three screens for a total of 84 lines displayed. Power provided by host VVX phone. SoundStation IP 5000 and 6000 Conference rooms 360-degree microphones Polycom high-definition voice IP 5000 has seven-foot microphone-pickup range IP 6000 has 12-foot microphone-pickup range
- Virtual Communications Express enables access to access to a full suite of collaboration and conferencing tools, including instant messaging and presence, as well as âMy Room,â which provides an always-available meeting place for video and audio conferencing and sharing your desktop. These features help you provide better productivity, collaboration and customer satisfaction. They are accessible via your Apple or Android mobile device and Windows or Apple desktop. These features are included in the Premier service package.
- Auto Attendant (one provided with base Site Package at no additional cost) Customizable automated answering service with business and after-hours greetings. Call Queue (one provided with base Site Package at no additional cost) Group individual callers into a calling group with network call queue and customizable greeting and comfort messages. Sequential, simultaneous or weighted hunting. Meet-Me Conference Enables the user to support large Audio conferences (individual stations are limited to 6 party Audio conference calls) â up to 147 participants. Allows the Site Administrator to create conference bridges for individual users who can then host multiple conferences with a unique conference ID for each conference. Group paging service Allows users to set up a one-way call to a group of up to 20 target users by dialing a number or extension. Can be used for simultaneous calls to assigned targets; announces to the originator that the system is ready for paging. After speaking, the originator ends the page by hanging up the call. Addition information is located at: https://customertraining.verizon.com/virtualcommtraining/ug_feature_setup.htm
- What youâll really appreciate is the mobile-first design of UC applications, that lets you brings all your PBX features with you, on your smartphone, tablet or laptop. And, we offer the latest high-definition IP desk phone models from Polycom for the best quality. For multi-site, multi-tenant business workplaces and teleworkers, our UC applications keep you connected from any device, network or location. Never miss an important call.
- International / National with multiple locations throughout Europe Single Operator Interface. Control Operational Costs Centralized Adds/Moves/Changes, easy and self-serviceable Customized management and reporting Teleworker Increased accessibility Control costs and improve efficiency Donât miss an important phone call Stop paying separately for desk & mobile One official number for all your devices Enhance Microsoft S4B with low-cost Telephony Integrate with existing business applications UC-One S4B plugin Inbound & outbound PSTN calls Click-to-call from Microsoft applications Synchronized telephony presence No rip & replace Continuity of Operations (COOP) Must be operational no later than 12 hours after activation Provides available and redundant critical communications Ability to communicate with COOP contingency staff, management and other organizational components and emergency personnel