ABS-CBN Streamlines Business with NetSuite ERP
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ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model is a media company based in the Philippines and California that replaced its custom CRM and ERP systems with NetSuite ERP, CRM, and inventory in order to gain worldwide visibility into sales and inventory levels across multiple regions. NetSuite provided a flexible two-tier ERP model with integrated reporting to the parent company's SAP instance and self-service capabilities that eliminated dependence on IT. Several other companies in Asia and Australia are highlighted that have benefited from implementing NetSuite including replacing disparate legacy systems, gaining real-time visibility, supporting growth without adding staff, increasing efficiency, and automating manual processes. NetSuite is said to
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ABS-CBN Streamlines Business with NetSuite ERP
- 1. APAC Region Customers © NetSuite 2010 1
- 2. ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model Overview – Provider of TV broadcast services – Based in Quezon City, Philippines and Redwood City, CA – Replaced custom CRM and ERP system – Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains Challenges Costly IT maintenance for patchwork of software applications across multiple operating regions Lacked worldwide visibility into sales effectiveness and inventory levels Adding new customers, products, promotions, and locations required IT support and resulted in delays NetSuite Benefits Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Self-service capabilities eliminated dependence on IT Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions version of the truth, with a reduced initial cost outlay. “ NetSuite provides the functionality and flexibility we needed, and a single ”
- 3. Challenges Philippines Delivery Service AIR21 Takes Flight in the NetSuite Cloud Inconsistent processes & inaccurate information from lack of integration between previous legacy system & other applications Couldn’t leverage huge volume of customer records to cultivate stronger relationships & drive cross-sell revenue. NetSuite Benefits Leverage customer data accumulated over its 34-year history, netting top-line results without manual. Monitor performance & make data-driven decisions with 360° view across lead-to-opportunity-to-cash lifecycle. Field personnel utilizing NetSuite’s mobile capabilities for data access while on the road and meeting with clients. Overview – Logistics services ranging from door-to-door delivery, sea freight, crating, warehousing, & trucking. – Based in Manila, Philippines – Customer since 2012 – Replaced heavily customized legacy CRM application – Using NetSuite CRM+ The reporting capabilities of NetSuite allow us to keep stakeholders informed “ in a simple yet elegant fashion. ”
- 4. Alpha Energy Powers Up Its Distribution Business on NetSuite Overview ‒ Wholesale distributor of electrical power equipment ‒ Based in Tullamarine, Victoria, Australia ‒ Customer since 2007 ‒ Replaced MYOB, Microsoft Access ‒ Using NetSuite, NetSuite Financials, Inventory Management, Order Management, SuiteCommerce, CRM, Marketing Automation Challenges Time-consuming and error-prone data re-entry with MYOB and Microsoft Access desktop applications Costly downtime from occasional on-premise server failures Payments and invoicing through MYOB affected staff productivity, slowing cash flow NetSuite Benefits Improved staff productivity by 20+% since disparate MYOB and Microsoft Access applications were replaced Real-time visibility across financials, CRM, inventory, sales and procurement Role-based profiles give personnel flexibility to manage warehousing, sales, website, marketing, procurement etc. NetSuite is an amazingly efficient program that makes our business much more “ effective than we were with our old systems.”
- 5. Antech Saves 75% On IT Costs and Grows Home Delivery Business 250% With NetSuite Overview ‒ Paediatric nutrition specialist ‒ Based in Manila, Philippines ‒ Customer since 2008 ‒ Switched from MYOB, Access, spreadsheets, other point solutions ‒ Using OneWorld Challenges Hairball of multiple applications created errors, delays, and inventory inaccuracies Lack of consistent process controls and scalability prevented growth of home delivery business Disparate systems meant no real-time visibility NetSuite Benefits Faster delivery and more consistent customer experience due to superior inventory controls Home delivery business has grown 250% Rich customer demographic data collected led to profitable spinoff of consumer intelligence business. NetSuite has a best-in-class system with controls that are tested “ and proven in the real world.”
- 6. NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software Overview ‒ Business enterprise software company ‒ Founded in 2002 ‒ 225+ employees ‒ Based in Sydney, Australia ‒ Replaced MYOB and spreadsheets ‒ NetSuite OneWorld and Financial Planning Challenges Couldn’t handle rapid growth with existing software Needed to consolidate across subsidiaries, while managing 15,000+ customers Manual currency conversions increased risk of error NetSuite OneWorld Benefits Real-time consolidation across 7 subsidiaries based on sales into 138 countries Automated multi-currency management Leveraging integrated budgeting and planning through its dramatic growth. “ No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company ”
- 7. BearingPoint Saved $250K Using NetSuite OpenAir Overview – Provider of IT consulting services – Based in Sydney, Australia – Replaced Sage ACCPAC and PeopleSoft – NetSuite OpenAir, financials, CRM Challenges Spinning off a 130-employee "startup" within a 90-day timeframe Needed a complete business software architecture but parent company’s on-premise solution was too costly Wanted to boost sales pipeline visibility NetSuite Benefits Added pipeline visibility and other functions while saving more than $250K in upgrade costs Monthly invoices are now processed in 4 days rather than 2 weeks DSO (Days Sales Outstanding) has been cut by 30% because of the costs and detailed customizations needed to upgrade. “ Prior to NetSuite, we were many versions behind out parent's applications ”
- 8. NetSuite Supports Packaging Company's 176% Growth Without Adding New Staff Overview ‒ Provides environment-friendly solutions and materials to companies ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Chose NetSuite over Sage CRM, MYOB and other applications Challenges Rapid growth strained existing small business systems Time consuming deals with multiple third party warehouses and costly manual processes Poor visibility of third party suppliers made it difficult to track customer orders or resolve dispatch problems IT systems were inadequate to support eCommerce plans and international growth NetSuite OneWorld Benefits Supported 172% growth to a $11.2 million turnover and doubling in daily orders, without adding staff Saving approximately $200,000 per year in staff time by replacing manual processes with automated tools 100% faster response times in resolving distribution problems To grow 176% in 12 months with no slowdown as we did, we needed it (NetSuite), just as we'll need it to grow to 500 or 1000 invoices per day in the future. “ ”
- 9. NetSuite OneWorld Helps Retailer Grow 60%, Streamline Key Business Processes Overview – Plex Pty Ltd. – Based in Stanmore NSW, Australia – Using NetSuite SuiteCommerce, and Advanced Inventory – Switched from MYOB – Partners with OnSite Challenges Lack of inventory visibility prevented growth opportunities Order processing slowed by manual data transfers between MYOB and the company's custom Website Manual data entry delayed responses to customer inquiries Inventory slowdowns prevented expanding on new products NetSuite Benefits Instant handling of customers inquiries on product availability Cart-abandonment rates decreased from 25% to 10% Processing time cut by 75% from time-of-order to shipping Ship orders from 150 to over 600 daily Increase inventory turnover by 30% 60% growth with only 10% increase in staffing With NetSuite, we can now rely on real-time inventory information across multiple warehouses and, in the future, multiple retail stores, so we no longer have to worry about our future growth with NetSuite. “ ”
- 10. NetSuite Transforms Watchdog Choice Into the Digital Age Overview – Australian Consumers' Association – Based in Sydney, Australia – Customer since 2010 – Switched from On-premise finance and subscriptions management applications – Using ERP,CRM and Sandbox Challenges Extensive manual processing required to gain visibility into overall business performance CHOICE's digital transformation was poorly supported by its systems No automated tools to support business growth NetSuite Benefits Unified business processes with a single application, and major reduction in manual data processing Reduced time spent on financial reporting saving 50 days per year Comprehensive and easily mined data to spot business trends, and analyse & compare product performance NetSuite has given us real-time visibility of our customers and our financials, “ which helps mitigate risk for a publishing company.”
- 11. DFMS Saves $10,000 Yearly Using NetSuite Overview – Provider of rental car services – Based in Paranaque City, Philippines – Using NetSuite across accounting, CRM and Ecommerce – Chose NetSuite over SAP and Quickbooks Challenges Losing money because of errors in manually prepared invoices Company had no way to foresee changes in rental volume by large clients Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software NetSuite Benefits Billing automation saves $10,000+ annually through faster, more accurate invoicing Accurate forecasting helps manage rental fleet dynamically by responding to changing market conditions Internet-enabled terminal. “ With NetSuite, analytical and reporting tools are available instantly, from any ”
- 12. Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld Overview – Provider of clean energy – Based in Melbourne, Australia – Chose NetSuite OneWorld over Microsoft Dynamics – Replaced MYOB and SugarCRM Challenges Wanted to leverage the growing clean-energy market Fragmented software applications Customer questions on complex configuration or installation issues often required hour-long phone calls NetSuite Benefits Saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33% Website price updates now happen instantaneously Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes. people to more than 100 in just a few years. “ NetSuite has enabled us to grow at a rate faster than we expected, from 20 ”
- 13. Australia's Largest Fresh Produce Provider Gains Significant Market Advantage with NetSuite OneWorld Overview ‒ Fresh produce provider ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Replaced DOS-based financial system and MS Excel spreadsheets Challenges Previous systems provided limited visibility and financial information had to be retrieved from multiple sources High level of manual processing Inefficient paper-based inventory Time-consuming work processes NetSuite OneWorld Benefits Now, with the ability to manage higher stock volumes resulting to significant growth and major expansion in the past 3 years Saving man-hours with complete, real-time visibility of warehouse inventory and improved on-time delivery of goods With NetSuite’s cloud-based system, FPG has opened several new sites without delays NetSuite has paid for itself many times over by giving Fresh Produce Group significant market advantage. Cost, ease of use and simple customisation make it the best ERP choice for us right now. “ ”
- 14. Aviation Rental Company Adds 37 Aircraft After Moving to NetSuite Overview – Aircraft operating leasing business – Based in Sydney, Australia – Customer since 2007 – Switched from outsourcing, manual systems – Using OneWorld Challenges Outsourced accounting couldn’t keep up with their growth Complexity of accounting for airplane rentals, debt schedules with global currencies and tax laws NetSuite Benefits Grown from 11 to 48 rental aircraft Greatly accelerated monthly period-end close to 10 business days Web-based cloud computing architecture eliminates need for investing in on-premise resources and staff functional currency of US dollars. “ We have transactions in Euros, British pounds, and Australian dollars and NetSuite copes with the re-translation of these back into our ”
- 15. Challenges Mining Services Leader GMC Global Strikes Gold with NetSuite OpenAir PSA Inconsistent global processes from disconnected applications causing inaccurate data & information delays. The lack of real-time visibility hindered ability to centrally manage the business on a global scale. NetSuite Benefits Streamlined project management and optimized resources of 180 full-time and contract personnel. Improved speed and accuracy capturing time and expense data from more than 150 consultants in the field. Improved back-office productivity by eliminating manual, redundant and onerous data input tasks. Overview – Professional consulting services to the global mining industry – Based in Melbourne, Australia – Customer since 2007 – Replaced Sage 300 (formerly Sage Accpac), Clicktime, Excel – Using NetSuite OpenAir PSA, NetSuite SRP which “ is making a very big difference to our business.” NetSuite PSA gives us up-to-date information and visibility globally,
- 16. Eliminate 'Data Management Nightmare' to Engineer Business Innovation Overview ‒ Supplier of metalworking machinery and lifecycle services to manufacturers ‒ Based in Melbourne, Australia ‒ Replaced Sage Pastel Evolution, SalesLogix, ServiceCEO, Vertical Solutions, Briefcase, Crystal Reports, Excel ‒ Using OneWorld, Inventory Management, Order Management, CRM, SuiteCommerce Challenges Patchwork of more than a half-dozen on-premise applications made managing the business difficult Delays in reporting and business execution, and loss of productivity with double data-entry Continued struggle with a third party service application NetSuite OneWorld Benefits Access to rich reporting with summary-to-detail drill-down on a departmental, regional & line of business basis Single customer view with process workflow, billing automation, visual scheduling, project costing and support for smartphones and tablets Mobile billing capabilities with electronic signature capture enables 85% of invoicing to be done in the field NetSuite has really helped us to increase the utilization and efficiency of our engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work. ” “
- 17. NetSuite Cloud Improved ICD’s Sales Efficiency 50% Overview – Provider of security services – Founded in 1999 – Based in Beijing, China – Serving 11 cities in Asia – NetSuite OneWorld replaced QuickBooks and Excel Challenges Global operations across China, India and SE Asia needed sophisticated enterprise wide solution On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error Previous solutions offered minimal marketing opportunities NetSuite OneWorld Benefits NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Sales Proposal process cut by 50% Expanded limited accounting staff into full international financial group using OneWorld Integrated marketing campaign, and improved customer analysis Going through SOX compliance with NetSuite has been easy, inexpensive, “ and fast.”
- 18. NetSuite helps Invisalign Australia automate processes and is Saving About $250K Yearly Overview ‒ Designs, manufactures and markets clear dental aligners ‒ Based in Sydney, Australia ‒ Customer since 2009 ‒ Switched from Intuit Quickbooks ‒ Using OneWorld Challenges Limited accounting software for a complex volume discount structure Software limitations hindered global market progress Handling multiple subsidiaries with multi-currency conversions NetSuite Benefits Multi-currency and multi-subsidiary support produce consolidated financial statements in 4 seconds, from 5 hours previously Automation has cut weekly invoicing time from 30 hours to 8 hours 30% growth in three years, while only adding one employee for finance Without NetSuite, “ we wouldn't be able to grow at this pace.”
- 19. NetSuite Helps Distributor Grow By Boosting Cash Flow, Cutting Order and Delivery Times Overview ‒ Retail distribution, Christian music ‒ Based in Jakarta Barat, Indonesia ‒ Customer since 2010 ‒ Switched from Accurate Software ‒ Using NetSuite Challenges Limited business software and manual processes restrained international growth opportunities. 5-day turn-around-time for deliveries and a 2-hour lag-time for remote sales new-order entry Over-stocking and occasional sell-outs due to lack of visibility into in-store inventories NetSuite Benefits 20% annual growth, with 250 stores across Indonesia Instant order entry from remote sales and 50% improvement in product-delivery time In-store inventories Visibility cut overall inventory costs while reducing risk of sell-outs With NetSuite, we now know exactly how much inventory we have in stock, where our money is going, what our receivables and cash flow look like, which items are selling best, and which stores are selling best...” “
- 20. Island Rose Puts a Bloom on Its Business with NetSuite Challenges Multiple standalone software applications derailed efficiency with need to double-and triple-encode data On-premise systems introduced needless costs in administrative work and periodic server upgrades Disparate desktop applications meant that personnel move to different computers for certain tasks NetSuite Benefits Order management staff cut by half with automation of online order processing of 75,000 shipments a year NetSuite CRM supplies a single record of 100,000 registered customers Integration between NS financials & Miva Merchant ecommerce storefront delivers accurate, up-to-date reconciliation without manual intervention Overview – Brand name of the Philippine Cut Flower Corp – Based in Makati City, Philippines – Customer since 2011 – Switched from QuickBooks, ShipWorks, Excel – Using Financials, Inventory Management, Order Management, CRM and can gro “ w our business without growing our staff.” With NetSuite we're able to process more orders more efficiently
- 21. Standardizing ERP at a Fraction of the Time and Cost of Oracle Overview – Manila-based fast food company – $800m revenue – 32,000 employees – 1,800 stores – Strategic emphasis on rapid global expansion – Oracle Financials at corporate Challenges Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential Too lengthy and costly to deploy Oracle worldwide NetSuite OneWorld Benefits Completed rollout to 10 stores in Vietnam took two months 265 stores subsequently rolled out in China Automating reporting, and enforce governance Real-time visibility across territories and development. “ NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth ”
- 22. Kitchenware Direct Increases Sales 917% With NetSuite's Web & Mobile Shopfront Overview – Based in Perth, Australia – Using NetSuite SuiteCommerce, Advanced Inventory, CRM Site Builder and ERP – Switched from MYOB, a POS system, an inventory system and a credit card transaction terminal Challenges Poor integration between MYOB, an inventory system, a POS & credit card terminal Costly full-time IT support Maintaining multiple websites with separate branding Order dispatching errors due to manual processing Low mobile device conversion rate NetSuite Benefits Threefold sales growth to $5M turnover in the first year Full visibility of 6,000 different stock-keeping units Order fulfilment error rate down from 2% to 0.2% Increased smartphone conversions 5 times Saves $150K yearly over cost of running a non-integrated ecommerce solution NetSuite was the only ERP system in the Australian market that could integrate all the different functions we needed and give us a seamless process from order completion to dispatch. “ ”
- 23. Custom Wheel Manufacturer Doubles Growth, Saves $120,000 Yearly Overview ‒ Imports and exports automotive parts and accessories ‒ Based in Singapore ‒ Replaced Flexware and home grown apps ‒ Using Site Analytics, Site Builder, Advanced Inventory, ERP, CRM SFA Challenges Meeting the rapid-delivery demands of its 350 chain stores and wholesale customers Fast response time from König’s own suppliers before their custom wheels go out of fashion NetSuite Benefits Doubled in sales in 4 years, while saving $120K per year over costs of on-premise applications 3-day U.S. deliveries from its CA & NY warehouses. Just-in- time shipments reduce König’s need for physical inventory by 25% Supply chain efficiencies have allowed König to expand into tire sales NetSuite lets us look into our suppliers' workload, and lets our customers “ see our inventory.”
- 24. Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld Overview – Global education company – Based in Singapore – $2B+ annual revenue – 40,000 employees – 3,700 locations worldwide – NetSuite OneWorld and SuiteCloud customization – Replaced on premise ERP system Challenges Needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries NetSuite Benefits Four month rollout to 6 subsidiaries Reduced ongoing systems costs by 70% Real-time consolidated view of performance across subsidiaries We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business requirements of each individual subsidiary. “ ”
- 25. Mailplus' Growth Accelerates 100% with NetSuite Mobile Cloud Overview – Offer professional mail pick-up, delivery, and courier services – Based in Sydney, Australia – Replaced MYOB, FileMaker and various spreadsheets – NetSuite Challenges Previous system only provided franchisees with basic information about business performance and growth opportunities The dial-up system was cumbersome and crashed frequently Performance issues increased the faster Mailplus grew and the more franchisees it added Time consuming manual process NetSuite Benefits New customer signings doubled from 200 to 400 per month Conversion time reduced from three months to one week Saving more than $100,000 yearly on the cost of running a dial-up solution Franchisee have access to a robust integrated business management tool business, particularly customer sales. “ Switching to NetSuite gave us the scalable platform we need to grow our business. More importantly, our franchisees now have a real-time view into every aspect of their ”
- 26. 100% a year growth in a two-tier model for global consolidation and visibility Overview ‒ A subsidiary of New York-based NBTY, manufacturer of 22,000 nutritional products ‒ Based in Beijing, China ‒ Customer since 2008 ‒ Replaced Sage Accpac ‒ Using OneWorld, SuiteCommerce, Sandbox Environment, Advanced Inventory, Advanced Financials, CRM+ Challenges System used at the subsidiary level was too time-consuming and inflexible to support explosive growth Their HQ’s on-premise ERP expansion system requires extensive networking & localization Sage financial reporting was slow & cumbersome with custom reports requiring engagement with consultants NetSuite Benefits Two-tier ERP deployment provides U.S. corp. parent with real-time web-based visibility into subsidiary performance Avoids cost of at least 3 FTE at the subsidiary level for accounting & IT that would run a competing system Streamlines inventory management, warehousing and distribution of over 200 SKUs NetSuite is a very good system that beats everything we compared it to and it makes the globe small. Our parent company is in New York and we're in China, and they get instant, real-time visibility into our performance.” “
- 27. Objective Corporation Transforms Global Finance Operations with OneWorld Overview ‒ Content, collaboration and information sharing solutions for the public sector and regulated industries ‒ Customer since 2011 ‒ HQ based in Sydney, Australia ‒ Switched from MYOB in Asia Pacific, Sage in United Kingdom and Excel spreadsheets ‒ Using OneWorld Challenges Global financial transparency limited by different accounting systems used in all worldwide offices On-premise solution in UK provided limited visibility and access for Australian head office Finance team wasted time on data retrieval and compilation, rather than adding analysis and insights NetSuite Benefits Complete global visibility across 7 subsidiaries, with real-time financial reporting and consolidation Monthly financial close accelerated 3x and reporting cycles reduced from 15 to 5 days OneWorld multi-currency conversion capabilities automate transactions across multiple countries to “ seamlessly add products and solutions as required in the future. ” NetSuite OneWorld not only meets our current needs, but gives us the scalability
- 28. NetSuite helps leading Employee Benefits Company reduce overheads by $300K Overview ‒ Corporate Employee Benefit management solutions ‒ Based in St.Kilda, Australia ‒ Customer since 2010 ‒ Switched from MYOB, Multiple Access and home-grown databases ‒ Using ERP, CRM Challenges Limited multiple disparate software systems prevents growth opportunities Time and money wasted manually tracking and reconciling extremely complex pricing model 10 different databases, handling 250,000 employees through various corporate employee programs NetSuite Benefits $300K a year savings in end-to-end integration of finance, ERP, CRM, and Ecommerce business processes Preparing monthly invoice run now takes 2 hours instead of 3.5 days previously Financial closings used to lag by 4–6 weeks; Financials can now can be tracked real time “ Our product transaction volumes are high and extremely varied, while our monthly service charges include retainer and event-driven recurring revenue. NetSuite and SaaS-In-A-Box have helped us take control of this complicated billing structure...”
- 29. Rags2Riches Focuses on Its Mission to Alleviate Poverty Among Philippine Artisans in the Cloud Overview ‒ Social enterprise working to alleviate poverty among artisans by selling handmade purses and other goods ‒ Based in Manila, Philippines ‒ Switched from Intuit QuickBooks, manual paper-based processes ‒ Using NetSuite, Advanced Inventory Challenges Outgrown previous software and struggling with manual paper-based processes Lack of monitoring on raw materials, finished goods inventory and product-line profitability Limited resources for on-premise ERP system and IT personnel to maintain and troubleshoot the system NetSuite Benefits Real-time financials & inventory management, & access to critical business information anywhere, anytime 150% increase in revenue and a 3x expansion of full-time staff in a year Track work across decentralized artisan community & improve final assembly of 10,000 products a month NetSuite is more than just a tool—“ it's a genuine partner and like a family.”
- 30. Red Hare LTD Doubles Sales, Cuts Costs Using NetSuite Overview – Online retailer of consumer electronics – Based in Hong Kong – Replaced Microsoft Office Accounting, Excel Spreadsheets – Selected NetSuite over Microsoft Dynamics ERP Challenges Wanted to take advantage of fast-growing demand for consumer electronics products by online retailers Spreadsheet-based system created data entry bottlenecks, and caused pricing inaccuracies Shipping errors caused by manual data entry NetSuite Benefits Doubled growth to $30 million in sales without adding any IT staff Saved $65,000 over the cost of on-premise business software End-of-quarter financial reconciliation now takes four minutes versus 50 hours with the previous system Reduced on-hand inventory by two-thirds top of our field. “ Besides helping up keep on a sharp growth curve, NetSuite has put us at the ”
- 31. Philippines' Largest Sugar Producer Sweetens Its Bottom Line with OneWorld Overview ‒ Largest sugar producer in the Philippines ‒ Based in Makati City, Philippines ‒ 125+ Users ‒ Using NetSuite, NetSuite OneWorld Challenges Poor visibility into financials across the operations of Roxas Holdings and its subsidiaries. Complex on-premise IT infrastructure required laborious maintenance and hand-coding. NetSuite Benefits Uses OneWorld to run 3 subsidiaries that operate 2 sugar mills, a sugar refinery and a bio-ethanol plant. Forecast pricing and profitability amid pending reductions in sugar tariffs. Support sales processes of proposals, orders, deliveries, customer invoicing & payments, and procurement of goods from suppliers. “ The insight we receive from NetSuite OneWorld, combined with the flexibility of the platform across our organization, is helping us in developing a strong foundation for growth.”
- 32. Speeds Financial Reporting, Improves Inventory Accuracy & Opens Ecommerce Channel on NetSuite Overview ‒ Australian owned & operated company specializing in supply to the printing, packaging, diemaking and digital industries ‒ Based in West Heidelberg, Victoria, Australia ‒ Customer since 2009 ‒ Replaced Nexus Systems, custom-built website ‒ Using ecommerce, CRM and ERP Challenges Previous ERP & inventory system required a lot of manual work and offered little visibility into the business Evolve beyond static custom-built website to offer ecommerce purchasing to B2B customers Risk of costly overstocks and stock-outs with inventory that was difficult to track NetSuite Benefits Saves on 1 FTE for bookkeeping with integrated financial mgmt. Real time financial reporting instead of 3 days SuiteCommerce opened new ecommerce revenue stream for customers of consumable products 95% inventory accuracy, leading to greater satisfaction among B2B buyers NetSuite has changed our business... It was an easy decision to go with “ NetSuite and the end result has been very good.”
- 33. SAHMRI Launches New State-of-the-Art Healthcare Initiative on NetSuite Overview ‒ Healthcare (first independent medical research institute in South Australia) ‒ Based in Adelaide, South Australia ‒ Customer since 2011 ‒ Switched from Excel, outsourced accounting service ‒ Using NetSuite, NetSuite Financials Challenges SAHMRI needed a cost-effective, proven business platform as it expands its operations Move off disparate on-premise systems with its high capital costs and on-going maintenance, posing efficiency risk NetSuite Benefits A single, cross-functional system to handle all core processes and scale as the institute grows Gained per-project financial monitoring and multi-level summary-to-detail reporting across a AU$100M annual budget and several hundred medical research projects Streamline procurement of services and goods from 300 suppliers NetSuite cloud mobility enables an easy transition from a temporary quarters to a new building The beauty of NetSuite is you get all the functionality of a very large system “ without spending a fortune. ”
- 34. Challenges Slattery Media has Grown Substantially with NetSuite with More Clients Labor-intensive accounting and other processes with previous environment of MYOB, FileMaker and Excel. Delays & guesswork on critical financial and operational decisions from Lack of visibility into key business metrics. NetSuite Benefits Substantial business growth since implementing NetSuite in 2008, now serving over 100 clients & increased workforce 5 times. Eliminated manual work and accelerated processes across its pipeline, from bookings to sales orders to invoicing and settlement of accounts. Month-end financial close time was reduced from 3 weeks to only several days. Overview – Publishing and communications house – Based in Richmond, Australia – Customer since 2008 – Replaced MYOB, Filemaker – Using NetSuite Financial Management, Inventory Management, Order Management, OneWorld, OpenAir PSA, CRM, Revenue Recognition, Recurring Billing “ NetSuite is a thousand times better than what we had. With NetSuite we've seen tremendous savings and efficiency and have far better reporting.”
- 35. Spectronics Improved Customer Service, Increased ROI and International Integration Overview ‒ Education, Healthcare, Retail ‒ Based in Queensland, Australia ‒ Founded in 1985 ‒ Customer since 2009 ‒ Switched from QuickBooks, Outlook, custom Access databases, eventsPro ‒ Using OneWorld Challenges Spectronics wanted a better VPN solution for multi-user access to corporate systems Very little information integration and no data integrity between systems NetSuite Benefits Always-available Web client access, removing operational bottlenecks between international offices Increased marketing ROI from customer data integration Complete access to customer profile & purchase history, giving Training & therapy consultants faster and more accurate guidance NetSuite “ is built to be integrated from the ground up.” It was obvious to us that the other products were stitched together.
- 36. SQL Became Globally Competitive With NetSuite Solution Overview – Provider of IT services – Based in Makati City, Philippines – NetSuite Mid-market International – Replaced SugarCRM Challenges Company wanted to expand globally but held back by administrative inefficiencies Lack of critical functions, such as customer case management, limited company's ability to grow Client billings were inaccurate NetSuite Benefits NetSuite has helped company increase customer case management by 50% over old system Improved service and billing accuracy has boosted customer satisfaction Timesheet automation is helping company save $3,000 per year in administrative costs NetSuite gave us a way to streamline our internal processes and automate and expansion. “ functions that had been performed manually, so we will be prepared for growth ”
- 37. Statseeker Saves $200,000 in Maintenance Costs with NetSuite Overview ‒ Provider of network monitoring software ‒ Founded in 1998 ‒ Based in Brisbane, Australia ‒ NetSuite ERP, CRM, and Ecommerce ‒ Replaced MYOB and Sage ACT! Challenges Manage efficient global growth Upgrade business processes to prepare for growth and improve efficiency Accounting processes were inefficient and unreliable NetSuite Benefits Saved $200,000 yearly in internal development Saved $300,000 compared to a comparable SAP on premise system Saving $150,000 yearly in finance admin costs Profit margins improved to 30% Reduced customer-support response times by 40% adding headcount, and NetSuite is a great fit. “ We needed an enterprise-wide solution so we could scale our business without ”
- 38. NetSuite OneWorld Saved TCT Hundreds of Thousands on IT Overview – Provider of tools used in the culinary profession – Based in Sydney, Australia – Chose NetSuite OneWorld over SAP BusinessOne – Replaced Microsoft Great Plains Challenges Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount NetSuite Benefits Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half Majority of customizations now managed and implemented in-house, saving on consulting fees enough for us to enhance, refine, and grow with. “ ” We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful
- 39. Tree of Life Overcomes Barriers to Growth With NetSuite Overview – Provider of fair trade clothing and accessories – Based in Camperdown, Australia – NetSuite running across ERP and CRM – 85 users – Switched from Markinson Shopkeeper running across VPNs Challenges Maintaining a VPN across so many sites was both complex and time consuming Managing data across sites took time and risked data integrity Software upgrades was a logistic challenge No real-time information NetSuite Benefits Real-time data available across all stores and the head office Greater insights into the business performance Reduced hardware requirements and eliminated ongoing upgrades and maintenance Eliminated the need for provision and maintenance of individual VPNs knowledge that NetSuite has created a strong and reliable system. “ Using NetSuite has allowed us to concentrate on what's important, secure in the ”
- 40. NetSuite Helps Temple University Efficiently Scale Student Recruiting by 20% Overview – Provider of education services – Based in Tokyo, Japan – Replaced Microsoft Access and Excel – Chose NetSuite over Salesforce.com and SAP – Running Netsuite across CRM and Financials Challenges Needed to handle sudden growth in prospective student applications System needed to handle student applications coming via Website as well as phone and other channels Tight cost controls would not allow adding to IT staff. NetSuite Benefits Temple efficiently growing 20% per year Boosted the speed of response and follow-up to prospect applications Recruiting teams work more efficiently solutions had this. “ Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable, customizable system that offers complete hosting functionality. None of the other ”
- 41. NetSuite OneWorld Ideal for Virgin Money's Business Model Overview – Financial Services (credit cards, insurance) – Based in Sydney, Australia – Customer since 2007 – Using OneWorld Challenges Bring outsourced accounting function in-house, and get robust reporting and efficient financial processes Manual entry of transactions into their accounting software Integrate new product lines, users, and subsidiaries without requiring large capital expense outlays NetSuite Benefits Avoided need for expensive servers and hardware with NetSuite's SaaS model Cost savings from more efficient processes on bank reconciliation, expense payment, and purchase orders New product lines, users & subsidiaries quickly incorporated into the system NetSuite OneWorld has the multi-company capabilities and Web-based nature “ that make it ideal for our business requirements. ”
- 42. NetSuite OpenAir Helps Consulting Firm Cut Costs While Growing at 40% Yearly Overview – Management Consulting company – Based in Timaru, New Zealand – Customer since 2008 – Switched from MYOB – Using OpenAir Challenges Poor time and expense tracking and spreadsheet-based reporting unable to support 40% yearly growth Days of billable time lost due to inaccurate reporting Time wasted in manual data entry NetSuite Benefits Saves thousands of dollars annually on increased billable hours Saves the cost of 1 administrative FTE and eliminate redundant data entry in accounting Greater information visibility to complete projects on time and on budget NetSuite OpenAir did wonders not only for our project delivery “ but also our client satisfaction.”
- 43. NetSuite Helps IT Distributor Save $200,000 While Supporting Yearly Double-Digit Growth Overview ‒ IT distributor for VARs, specializing in security ‒ Based in Sydney, Australia ‒ Customer since 2006 ‒ Switched from ACCPAC CRM, spreadsheets ‒ Using ERP, CRM, Advanced Financials, Sandbox, and OneWorld Challenges Cost efficiency in automated product-tracking Time and money wasted tracking complex product and multi-level vendor-pricing matrices via spreadsheets Time consuming and error-prone manual quotation and quote-to-order/quote-to-invoice processes NetSuite Benefits Double-digital yearly growth, while saving $200,000 yearly over the cost of a comparable server-based $20K yearly saving in customer support costs from end-to-end process integration tracking product serial numbers Automated price-quotation process reduced average quotation time by 50% As a distributor of vendor products to value-added resellers, we're challenged by the need to keep track of complex, multi-level pricing models. NetSuite has helped us turn that challenge into a competitive advantage...” “
- 44. WineMarket.com.au Improves Web Site Conversions by 50% using OneWorld Overview – Retailer of wine products – Based in Sydney, Australia – NetSuite OneWorld – Replaced Volusion ecommerce software Challenges Maximize growth while keeping costs low Manual order processing was error-prone and slow Previous website was difficult to navigate leading to low customer conversion and high cart abandonment NetSuite Benefits Automated order processing handling a 650% increase in orders Website conversions have increased by 50% Driven first-call resolution to 95%+ Reduced call back time by 75%+ Multi-subsidiary, multi-currency management path to near-infinite growth. “ Now we can handle all the orders we get, and it's all automatic. All information is held centrally, our business processes are simplified and we've got a smooth ”
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- Results: Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Greater speed and flexibility in rolling out products such as TFC (content broadcasted to various platforms such as satellite, cable and the Internet), StarKargo (cargo), Easy Remit (money remittance), Starry Starry Store (retail) and Sarimanok One (telco product) , with transparency down to the regional level and a unified customer database Empowered hundreds of business users with self-service management capabilities, virtually eliminating reliance on IT for everyday tasks More flexible, reliable CRM, inventory tracking, sales management, accounting and order fulfillment across multiple operating regions. Challenges: Patchwork of software applications across multiple operating regions hindered efficiency and growth, requiring constant and costly IT maintenance ABS-CBN lacked worldwide visibility into sales effectiveness and inventory levels, and needed more structure and order in sales, marketing and fulfillment processes Adding new customer bundles, products, promotions, and locations were major tasks, requiring IT intervention and weeks of delay. Solution: NetSuite was selected to disparate applications that could not meet the parent company's requirements for sophisticated, consistent CRM practices ABS-CBN deployed NetSuite to support CRM, sales management, inventory, and accounting for worldwide subsidiary The company implemented the NetSuite Advanced Partner module to streamline contact center interaction of dealers with subscribers and give dealers self-service capabilities.
- Results: Leading Philippines door-to-door delivery and logistics provider has dramatically improved its CRM efficiency and effectiveness by upgrading to NetSuite CRM+ AIR21 has enhanced customer service, generated new cross-sell revenue, pinpointed new sales opportunities and increased sales force productivity NetSuite CRM+ delivers real-time visibility into the sales pipeline and insights into customers not possible with its previous system AIR21 is, for the first time, able to leverage data on hundreds of thousands of customers accumulated over its 34-year history, netting top-line results without the manual work of the past A 360-degree view across the lead-to-opportunity-to-cash lifecycle enables AIR21 to monitor performance and make better, data-driven decisions AIR21 staff productivity has significantly improved while IT administration time and expense has been reduced with NetSuite’s cloud CRM solution AIR21 field sales personnel utilize NetSuite’s mobile capabilities for anywhere, anytime data access while on the road and meeting with clients. Challenges: Previous legacy CRM system lacked integration with other applications, resulting in delays, inconsistent processes and inaccurate information AIR21 couldn’t fully leverage its huge volume of customer records to cultivate stronger relationships and drive cross-sell revenue. Solution: AIR21 selected NetSuite over SAP as an easy-to-use, secure and mobile cloud solution that would be extensible across affiliated companies of the Lina Group, a conglomerate that owns AIR21 and other businesses On-time, on-budget implementation in early 2013 by NetSuite Solution Provider partner Cloudware Technology Inc. ensured quality and sped time to value In a next phase, NetSuite CRM+ is being integrated with AIR21’s financial system to further improve business visibility and efficiency.
- Results: Alpha Energy has improved staff productivity by more than 20% since implementing NetSuite in 2007 to replace disparate MYOB and Microsoft Access applications Real-time visibility across financials, CRM, inventory, sales and procurement enables spot-on decisions for distributor of solar, uninterruptible power supply (UPS), load balancing and other power equipment NetSuite SuiteCommerce website powers ecommerce sales of more than 3,000 SKUs to about 3,500 customers in Australia, New Zealand and Tasmania, seamlessly integrating with financials and inventory NetSuite CRM supplies a single, unified view of all customer interactions to identify cross-sell opportunities and improve call center and field service Alpha Energy is realizing cost savings by eliminating previous on-premise servers and software and the use of expensive consultants to troubleshoot problems NetSuite's role-based profiles provide flexibility for personnel to manage warehousing, sales, website, marketing, procurement and other functions Rich, flexible reporting empowers Alpha Energy to more efficiently and intelligently manage sales profitability, department expenses, customer activity, inventory on-hand and replenishment from about 20 suppliers Built-in marketing and web analytics enable the company to run successful campaigns, monitor results and continuously optimize promotions Web-based cloud mobility gives Alpha Energy field service and sales personnel on-demand access to critical information while on the road over any device Alpha Energy has accelerated order fulfillment by equipping warehouse personnel with real-time bin-level information on inventory location Challenges: MYOB and Microsoft Access desktop applications required time-consuming and error-prone data re-entry and supplied little visibility into business performance Occasional failures of on-premise servers resulted in costly downtime and engaging high-priced consultants to rectify problems Payments and invoicing through MYOB was especially painful, hurting staff productivity and slowing cash flow Solution: Alpha Energy selected NetSuite over Salesforce.com and QuickBooks as a single, integrated cloud solution that could improve end-to-end business efficiency and offer scalability for growth Gold-level NetSuite Support gives Alpha Energy intelligent, friendly help desk service 24/7
- Results: NetSuite's full enterprise functionality is one-fourth cost of other options Faster delivery and more consistent customer experience due to superior inventory controls Home delivery business has grown 250% since switching to NetSuite Rich customer demographic data collected in NetSuite led to profitable spinoff of consumer intelligence business. Challenges: Hairball of multiple applications created errors, delays, and inventory inaccuracies Lack of consistent process controls and scalability prevented growth of home delivery business Disparate systems meant no real-time visibility Staffing costs mounted as inefficiencies required additional headcount. Solution: Chose NetSuite over SAP, Oracle, Microsoft Dynamics GP NetSuite delivering financials, CRM, and inventory in one integrated system NetSuite providing industry-proven controls and practice standards Can customize internally, eliminating need for expensive consultants Flexibility allows for easy adding of users as business grows.
- Results: NetSuite has helped Atlassian grow more than 200% since its implementation Automated multi-currency function speeds financial consolidations across 7 subsidiaries selling into 138 countries Challenges: Company couldn't handle rapid international growth with small-business accounting software Needed to consolidate financials for seven subsidiaries, more than 15,000 customers Manually currency conversions, other issues greatly increased risks of error. Solution: NetSuite OneWorld was implemented by existing accounting staff, with minimal help from an outside consultant NetSuite Financial Planning Module was implemented for advanced what-if modeling.
- Results: BearingPoint added pipeline visibility and other functions while saving more than $250K over the costs of upgrading the parent company's hosted applications Monthly invoices are now processed in 4 days rather than 2 weeks, and DSO (Days Sales Outstanding) has been cut by 30% The company has continued growing without adding administrative headcount Resource utilization and profitability, as well as management confidence, have increased because of sales-pipeline visibility and improved reporting quality End-to-end business process integration is also helping BearingPoint reduce its quote-to-cash cycles by improving the speed and quality of per-client billings and expenses. Challenges: As a result of a management buyout, BearingPoint was faced with spinning off a 130-employee "startup" within a 90-day timeframe The company needed a complete business software architecture, but simply cloning the parent company's premise-based applications was prohibitively expensive BearingPoint also wanted to boost sales pipeline visibility over the previous software in order to improve consultants' resource utilization and company profitability. Solution: BearingPoint replaced the parent's Sage Accpac and PeopleSoft applications with NetSuite OpenAir The company was able to install core functions—integrated timesheet management, expense reporting, and client invoicing—in just 45 days BearingPoint's resource manager uses NetSuite's profiles database and reporting tools to help identify consultants for new and projected client engagements.
- Results: All 14 operations have a single view of sales and customer information Overall sales team efficiency has increased significantly Automated processing of Website speeds integration with sales pipeline. Challenges: Fragmented sales software couldn't keep up with business growth in Europe ACAL sales teams couldn't access customer information held in databases of other ACAL operations Manual lead processing, lack of pipeline visibility hindered sales performance. Solution: Chose NetSuite OneWorld over Salesforce.com and Sage First consolidated ACAL's 4 UK operations, then consolidated subsidiaries in France, Germany, Italy, Spain, Sweden, Denmark, Finland, Norway, Belgium, and Holland Used NetSuite Web services to integrate with ACAL's JD Edwards business software.
- Results: Integrated, synchronized accounting, CRM, and Website software has helped Plex Pty grow by 60% while increasing staff by just 10% Automated inventory control and real-time visibility have helped the company grow its product skus from 2,500 to 8,000, and its held-inventory value from $1,000,000 to $3,000,000 Improved inventory controls have helped reduce the time between receiving and order and shipping by 75% Plex Pty estimates that its improved inventory efficiency has increased inventory turnover by 30% The company is now able to ship 600–plus orders per day, compared to a maximum of 150 previously Website sale conversions have doubled with NetSuite, and cart-abandonment rates have decreased from 25% to 10% NetSuite's customer-behavior analytics are saving the company $5,000 per month over the costs of program development previously necessary to track and analyze customer behavior Product availability inquiries from customers are now handled instantly, compared to taking 10 minutes or more with the old system Challenges: Disparate software, lack of inventory visibility prevented Plex Pty from taking advantage of growth opportunities Manual data transfers between the company's custom Website and its accounting software wasted time and slowed order processing The need for manual inventory checks reduced the company's responsiveness to customer inquiries, risking customer dissatisfaction Inventory slowdowns prevented the company from expanding its inventory or taking on new products Solution: NetSuite partner Onsite provides POS terminals for the company's retail store NetSuite's multi-currency, multi-tax features will help streamline accounting as Plex Pty opens new retail stores outside of Australia Thanks to Netsuite's integrated inventory controls, the company has been able to grow from 1 location to 3
- Results: Major reduction in manual data processing allows CHOICE to put greater emphasis on data quality, while channeling resources into more productive tasks With a single application, CHOICE unified business processes to gain real-time visibility of subscribers and financial and operational performance CHOICE reduced time spent on financial reporting saving 50 days per year Comprehensive, accessible and easily mined data empowers CHOICE to spot business trends, and analyse and compare individual product performance A single view of each subscriber across multiple platforms (print, online, mobile and tablets) supports better customer service, resulting in a more efficient, engaged call centre and superior customer support Challenges: Separate stand alone databases for finance and subscriptions required extensive manual processing to gain any visibility into subscriber levels or overall business performance CHOICE's digital transformation was poorly supported by its systems, leading to rapid loss of visibility of its customers that were fragmenting across its diversifying product ranges and platforms CHOICE had no automated tools for supporting business growth, such as membership renewal reminders, online marketing campaign systems or data analytics, making growing and even maintaining its subscriber base challenging Solution: Independent consultants recommended NetSuite as the best cloud-based ERP solution to deliver an integrated finance, CRM and media management system for its business model CHOICE deployed NetSuite to support finance, CRM and subscriber management Media performance dashboards provided real-time monitoring of revenue, circulations, site visitors and marketing effectiveness Revenue recognition tools removed spreadsheets and risk by flexibly, reliably and efficiently managing multiple schedules across different CHOICE product lines.
- Results: Rental-car billing automation saves more than $10,000 annually through faster, more accurate invoicing Accurate forecasting helps company manage its rental fleet dynamically by responding to changing market conditions. Challenges: Growing rental-car company losing money because of errors in manually prepared invoices Company had no way to foresee changes in rental volume by large clients Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software. Solution: Chose NetSuite for fleet management over SAP, QuickBooks Using NetSuite for ERP, CRM and Ecommerce Next phase will automate Diamond’s repair and maintenance business.
- Results: Company saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33%, from 21 to14 days Website price updates now happen instantaneously as the central database is updated, compared to one or more weeks with the old software Typical hour-long customer phone calls have been reduced to an average of 20 minutes, thanks to website self-service features such as an automatic configurator Also thanks to customer self-service, sales typically totaling $10,000 to $15,000 come in each day without requiring any employee contact. Challenges: Energy Matters wanted to leverage the growing clean-energy market, but couldn't risk delivery or installation problems that might upset price-sensitive customers Fragmented software applications didn't allow timely updates to web pricing, so Energy Matters sometimes charged incorrectly for products Customer questions on complex configuration or installation issues often required hour-long phone calls with Energy Matters experts, wasting employees' time and trying customer patience. Solution: Energy Matters chose NetSuite OneWorld to replace MYOB and SugarCRM partly because the company wanted to eventually expand to the U.S. and other countries Company chose NetSuite over Microsoft Dynamics because NetSuite permits customization without requiring expensive consultants Energy Matters used web services to connect its existing website with NetSuite, and used NetSuite Ecommerce to build a new site to host online sales NetSuite Ecommerce automatically synchronizes pricing and sales information between the ecommerce website and the company's five branches in Australia, automatically updating inventory as needed A customer self-service portal lets customers and installers track shipping and installation progress, which builds customer confidence and reduces customer-support burdens on Energy Matters staff.
- Results: NetSuite has helped enable a 50% year-on-year company growth Successful management of international currencies and time zones Accurate account of operations, including sales coordination, supplier control, consolidated accounting and reporting, quality control, delivery and payment. Challenges: New company required easy-to-install IT system with worldwide access and corporate transparency to support the company's fast growth Needed to replace inefficient manual data entry into Word and Excel Managing network operating in 25+ countries, multiple currencies and languages, with subsidiary relationships and rapid deployment timeframes Lack of expertise to maintain and update website. Solution: Replaced outdated on-premise Microsoft applications with NetSuite OneWorld Manages all local subsidiaries, supporting multiple currencies and languages Customisable, role-based dashboards maintain real-time management data across different time zones Anytime, anywhere access to the system via the internet and the NetSuite iPhone application Successful creation and hosting of new company website.
- Results: Since bringing in NetSuite, company has grown from 11 to 48 rental aircraft Greatly accelerated monthly period-end close to 10 business days Web-based cloud computing architecture eliminates need for investing in on-premise resources and staff. Challenges: Outsourced accounting can't keep up with growth of aviation-rental startup Dealing with global currencies and tax laws added to complexity of accounting for airplane rentals, debt schedules Solution: Replaced outsourcing with NetSuite OneWorld Company now gets full visibility into operations worldwide, with NetSuite serving as a single, centralized financial system for almost 60 subsidiaries and various holding companies Automatic alerts keep company current on billings and debt schedules.
- Results: The global mining consultancy has gained breakthrough visibility and control across projects, resources and finances with NetSuite's industry-leading cloud PSA solution, OpenAir. GMC Global has streamlined project management and optimized its resources of 180 full-time and contract personnel. OpenAir enables GMC Global to better serve mining clients across its four business lines of supply chain, maintenance, reliability and education. NetSuite's global cloud solution equips five GMC Global offices in Australia, Asia, North America and South America with project and resource management, time and expense, automated billing and reporting. Tracking revenue, profitability and per-project cost enables GMC Global to adjust on the fly while helping shape future bids and drive the business. GMC Global improves the speed and accuracy of capturing time and expense data from more than 150 consultants in the field. NetSuite automates conversion of time and expense data into invoices, which increases the speed of cash flow and significantly improves administrative efficiency. Phase Two implementation of NetSuite SRP further strengthens global financial management by linking OpenAir to NetSuite ERP. Back-office productivity was greatly improved through the elimination of manual, redundant and onerous data input tasks. NetSuite supplies a scalable platform for growth as GMC Global expands internationally, particularly in South and North America. Challenges: Disconnected Sage Accpac, Clicktime and other applications resulted in inconsistent global processes, inaccurate data and delays in the availability of information. The lack of real-time visibility hindered ability to adjust to change and centrally manage the business on a global scale. Solution: After evaluating competing solutions, GMC Global determined that NetSuite offered the control and visibility it needed with anywhere, anytime cloud access. NetSuite OpenAir went live in November 2011 after a rapid eight-week implementation, helping GMC Global accelerate its time to value. Strong ease of use enabled GMC Global personnel to quickly skill up and utilize NetSuite without extensive training.
- Results: Founded in 1949, Headland Machinery has transformed its business performance with NetSuite OneWorld for global management and operations, using multi-currency conversions for supplier transactions in eight currencies Headland gained end-to-end efficiency by replacing disparate on-premise systems with a single NetSuite solution for financials and reporting, inventory and order management, CRM and reporting Real-time visibility into inventory at three warehouses and mobile service vans drives rapid product and service delivery and timely replenishment NetSuite provides rich reporting with summary-to-detail drill-down on a departmental, regional and line of business basis (e.g., sheet metal, fabrication, CNC, robotics) Demonstrating ingenuity and resourcefulness, Headland leveraged the powerful SuiteCloud development environment to build within NetSuite a field service module Named winner of NetSuite's 2013 YOUR SUITEY Award at the SuiteWorld conference, Headland's field service module delivers a single customer view with process workflow, billing automation, visual scheduling, project costing and support for smartphones and tablets Headland has brought the asset-based service module to market as a SuiteApp for other NetSuite customers (see www.nextservicesoftware.com) For Headland, the service module streamlines installation, maintenance and warranty work, repairs and support for 25 field services technicians handling 2,300+ service requests and 125+ machine installations a year Mobile billing capabilities with electronic signature capture enables 85% of invoicing to be done in the field, speeding cash flow and avoiding the expense of a full-time staffer to manage invoicing Headland uses SuiteCommerce as the web platform for its new marketing arm (www.industrymarke.com.au), offering marketing services to industrial companies in Australia/New Zealand Challenges: Patchwork of more than a half-dozen on-premise applications was a "data management nightmare" that made it difficult to manage the business, service calls and billing, and inventory across three warehouses Unwieldy software infrastructure meant delays in reporting and business execution, loss of productivity with double data-entry and limitations to growth After implementing NetSuite OneWorld in 2011, Headland continued to struggle with a third party service application, leading it to develop its own field service module within NetSuite Solution: After comparisons to Epicor, Microsoft and SAP, Headland selected NetSuite OneWorld as a single cloud ERP/CRM solution that could provide a comprehensive real-time view and hands-on control over the distributed business SuiteCloud development platform utilized to build www.nextservicesoftware.com field service module for internal use and later as a SuiteApp for external licensing by other services teams
- Results: NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Competitive advantage as no rivals have similarly sophisticated ERP/CRM solution Sales proposal process time cut in half with NetSuite OneWorld ICD smoothly expanded limited accounting staff into full international financial group with NetSuite OneWorld capabilities NetSuite integrated marketing campaign management improving communications and customer history analysis Challenges: Growing firm with operations throughout China, India, and Southeast Asia required sophisticated enterprise solution Disconnected, underpowered on-premise apps had no CRM capability, poor data flow, poor reporting and high human error Previous point solutions offered minimal marketing opportunities Need to think big and act big for future expansion without growing overhead Solution: NetSuite cloud provides reliable platform for future growth NetSuite provided simple path to full SOX compliance and reporting to new parent Brink's Can deploy new territory with full localization in just minutes Managing all aspects of customer engagement, from lead to quotation to project, through integrated NetSuite solution
- Results: Automated invoicing and other processes are helping Invisalign save about $250,000 yearly over the cost, in extra staff, of the previous system Automation has helped cut weekly invoicing time from 30 hours to 8 hours NetSuite's customization features have helped the company automate its volume discount process, cutting invoice-to-cash time by 30% Multi-currency and multi-subsidiary support now helps Invisalign produce consolidated financial statements in 4 seconds, compared to 5 hours previously, and saves up to 30 hours a month for regular weekly consolidations The company's NetSuite events portal and automated-email capabilities helped Invisalign more than double its yearly customer training and education events, from 45 to 120 for the current year The company has grown 30% in the last three years, while only adding a single employee for finance Challenges: Innovative company, selling invisible aligners, was unable to capitalize on explosive market growth Limited accounting software couldn't handle Invisalign's complex volume discount structure Software limitations also hindered the company's progress in global markets because it couldn't handle multiple subsidiaries or multi-currency conversions Solution: NetSuite's cloud architecture lets the company's Australia headquarters keep real-time control over operations in New Zealand, Singapore, Hong Kong, as well as Australia Invisalign's customer center features localized currencies, and lets customers make credit card payments, download statements and invoices, and view terms and conditions, as well as discount policies and procedures
- Results: Inspirasi now growing at 20% annually, with 250 stores across Indonesia. Process efficiencies have helped the company improve cash flow by cutting receivables collection cycles by more than 50% Visibility into in-store inventories has helped cut overall inventory costs while reducing the risk of sell-outs Order entry from remote sales team is now instantaneous, compared to 1–2 hours with the previous system; also sales reps can enter orders via laptops, iPhones or other devices Better than 50% improvements in product-delivery times have helped increase customer satisfaction Employees are more productive than before, and turnover has decreased because of NetSuite's efficiency and ease of use Challenges: Inspirasi couldn't take advantage of international growth opportunities because of limited business software and manual processes Customer deliveries were taking as long as 5 days, and new-order entry from remote sales reps took as much as 2 hours per order Lack of visibility into in-store inventories caused the company to stock more units than necessary and still couldn't prevent occasional sell-outs Solution: Inspirasi chose NetSuite over Quicken, QuickBooks, and MYOB NetSuite partner Cloud Solution helped with the company's fast, 2-month implementation The company started with accounting and ERP modules, followed by integration with in-store point-of-sale systems NetSuite's role-based, customizable dashboard gives management real-time information on company performance, critical for a fast-growing business
- Results: The largest flower retailer/wholesaler in the Philippines has greatly improved business performance and productivity since replacing standalone on-premise applications with NetSuite's unified cloud suite Island Rose has increased efficiency across the board with NetSuite's integrated capabilities for ERP/financials, inventory and order management, and CRM, eliminating double- and triple-encoding with previous systems Order management staff reduced by half with automation of online order processing of 75,000 shipments a year to locations across the Philippines Greater order management efficiency enables Island Rose to scale to periods of peak demand, including Mother's Day and Valentines Day Order automation and integration with couriers including DHL and LBC Express helps ensure next-day delivery of orders to many areas of the Philippines NetSuite enables Island Rose to better monitor production and manage flower inventory from its state-of-the art greenhouse farm in the cool climate of Tagaytay NetSuite helps Island Rose tighten processes across Tagaytay farm and Makati distribution, with flexibility to run distribution from the farm during peak periods Weeks-long delays in reporting and poor visibility with QuickBooks eliminated with real-time NetSuite data on demand Going live in 2011, NetSuite gave Island Rose the efficiency and capacity it needed to launch new ecommerce businesses selling chocolates, gifts and other goods after acquiring two partner businesses NetSuite CRM supplies a single record of 100,000 registered customers, reducing customer data sources from three to one and enabling better customer service and marketing Reliance on paper and paper-based processes to run the business reduced by 80% to 90% Integration between NetSuite financials and Miva Merchant ecommerce storefront delivers accurate, up-to-date reconciliation without manual intervention Challenges: Multiple standalone software applications derailed efficiency and growth with need to double- and triple-encode data On-premise systems introduced needless costs in administrative work and periodic server upgrades Disparate desktop applications meant that personnel had to move from one computer to another to accomplish certain tasks Solution: NetSuite selected over SAP, Microsoft and Salesforce for depth of integrated functionality and reliable, customizable cloud platform Cloud adoption builds on Island Rose's track record of pioneering innovation, including its launch of an ecommerce site in 2000 NetSuite's proven architecture has enabled Island Rose to avoid its periodic ritual of upgrading on-premise servers, which consumed valuable time and resources NetSuite Solution Provider partner CloudTech provides implementation and optimization services to help Island Rose make the most of NetSuite
- Results: Cost-effective platform keeps Jollibee expansion within budget Online supply ordering cut store re-stocking costs, order time from 3 days to 1 Real-time visibility across territories optimizes operating, purchasing, and expansion decisions Multi-language support allows China accesses system in Chinese while management sees same info in English. Challenges: Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential for operations and purchasing Adding licenses to the existing major-vendor ERP system run at Jollibee HQ too costly to undertake globally. Solution: Jollibee brought in NetSuite OneWorld, in order to run multiple subsidiaries and multiple currencies in one system Complete rollout to 10 stores in Vietnam took two months NetSuite secured China accreditation and localization to support growth in China 265 stores rolled out in China; more coming in U.S., other countries.
- Results: In its first 12 months with NetSuite, Kitchenware Direct saw a threefold increase in sales to a $5M turnover, and continued growing at 50% per year for next three years to become Australia's largest pure play kitchenware retailer The company's optimized mobile site paid for itself in the first week, and has helped increase smartphone conversions by 5 times The company is saving $150,000 per year over the cost of running a non-integrated ecommerce solution that would require separate integration to financials, inventory, order management and CRM Kitchenware Direct saved approximately $100,000 in direct labour costs with reductions in manual data processing NetSuite's end-to-end integration supports full visibility of 6,000 different stock-keeping units, so the company can dispatch most orders within 24 hours NetSuite's inventory reporting has helped the Kitchenware Direct increase gross margins by 4% NetSuite has helped reduce the error rate on order fulfillment from 2% to 0.2% Kitchenware Direct now has highly flexible and reliable CRM, inventory tracking, sales management, accounting and order fulfillment across multiple e-commerce brands—all without IT support staff Challenges: Poorly integrated, off-the-shelf systems hindered efficiency and growth, while requiring costly full-time IT support Lack of IT integration made it difficult to launch and maintain multiple websites with separate branding Manual back-end order processing and financials form from multiple standalone e-commerce brands increased risk of errors in dispatching customer orders Conversions rates for mobile devices were low, even though mobile devices accounted for a sizeable 15%of Kitchenware Direct's overall traffic Solution: NetSuite's integrated cloud-based solution was the only ERP system that satisfied all of Kitchenware Direct's requirements NetSuite's multi-site features enable cost-effective and rapid rollout of separately branded sites NetSuite supports its e-commerce, CRM, inventory and accounting requirements Kitchenware Direct worked with NetSuite and its partner Suite Commerce, to create an optimised mobile site fully integrated to its existing NetSuite system NetSuite's cloud-based system with infinite expansion capabilities supports Kitchenware Direct's growth
- Results: König doubled its sales in four years, while saving $120,000 per year over the costs of maintaining on-premise applications Just-in-time shipments reduce König's need for physical inventory by 25% König is able to promise three-day U.S. deliveries from its two California and New York warehouses Automated EDI order fulfillment simplifies transactions and enhances relationships with suppliers and customers NetSuite Ecommerce lets König sell wheel accessories via their website, which relieves wholesale and chain-store customers of an unwanted burden Supply chain efficiencies have allowed König to expand into tire sales Challenges: Company wanted to grow its custom wheel business in the U.S, but was challenged to meet the rapid-delivery demands of its 350 chain stores and wholesale customers Time-to-market challenges were compounded by the fact that custom wheels go in and out of fashion quickly, so König needed fast response from its own suppliers Solution: Chose NetSuite over Microsoft Dynamics GP to replace the combination of Flexware and proprietary applications A vendor portal lets König's six major suppliers track customer orders to forecast demand, and helps suppliers minimize König's physical inventories with just-in-time deliveries A customer portal lets customers track order status, place new orders, and check the progress of custom wheels built from scratch
- Results: Reduced ongoing systems costs by 70% while gaining advanced multi-currency consolidation and increased organizational flexibility Two-tier ERP model gives headquarters greater visibility into diverse brands and operations across multiple continents, with while empowering subsidiaries with flexible local control and management Realized fast four-month initial rollout of NetSuite OneWorld across 6 subsidiaries in Asia Pacific Region NetSuite's user-friendly capabilities and self-service features drove rapid adoption among hundreds of users with simple training. Global education company gains agility and reduces costs by implementing NetSuite OneWorld for all business operations outside the US, while preserving its investment in Oracle for US operations with manual consolidation between NetSuite and Oracle, for an overall two-tier ERP deployment. Challenges: Knowledge Universe, a $2 billion plus global education company with 40,000 staff across 3,700 locations worldwide, needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries to keep pace with growth The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive in most cases for the company's rapid expansion plans Knowledge Universe needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries. Solution: Knowledge Universe selected NetSuite OneWorld for ERP and financial management at its businesses outside the US, expanding to 6 brands and 5 currencies in the first iteration The company leverages NetSuite OneWorld's multi-company and multi-currency capabilities and uses the SuiteCloud platform to customize for each brand and market NetSuite OneWorld delivers a powerful cloud-based solution for all of Knowledge Universe's global operations except its legacy US operations use Oracle Financials, providing a real-time consolidated view of performance across distributed subsidiaries.
- Results: Two-year growth in transactions of 500% while adding only three extra staff NetSuite lets Launch Pad use EDI, a requirement of large retailers Tier one retail chains now ordering frequently Average time-per-order cut from 10 min. to less than 2 min. by replacing faxes, emails, and redundant data entry Automated inventory management eliminates risk of penalties due to shipping mistakes. Challenges: New-business incubator faced sudden, rapid growth for newly released product Risked alienating major retail chains due to slow, unreliable IT resources Needed upgrade of manual order processing, inventory mgmt., other processes Solution: Replaced QuickBooks and manual processes with NetSuite OneWorld OneWorld includes global ERP, CRM, Ecommerce, Services Resource Planning (SRP), and business intelligence applications Accelerated implementation took just 40 days Can grow portfolio of operating entities as subs while maintaining business controls and financial consolidation
- Results: Two-tier ERP deployment provides U.S. corporate parent with real-time web-based visibility into subsidiary performance, with monthly roll-up into Lawson ERP application at HQ Flexible business management platform helps support rapid growth in expanding China market for vitamins and nutritional supplements with required local controls Avoids cost of at least three full-time employees at the subsidiary level for accounting and IT that would be required to run a competing system Streamlines inventory management, warehousing and distribution for millions of dollars of imported products in over 200 SKUs Challenges: Sage Accpac ERP system used at the subsidiary level was too time-consuming and inflexible to support explosive growth, from small startup-like operation to multimillion-dollar subsidiary in just four years Long data entry times of up to 1 minute with hosted Sage system were "killing the business"; on-premise ERP expansion of Lawson ERP system used at headquarters would require extensive networking and localization Sage financial reporting was slow and cumbersome with custom reports requiring engagement with Sage consultants Solution: Replaced Sage Accpac with NetSuite OneWorld for China subsidiary across four offices for ERP/financials, supply chain, sales management, and wholesale/distribution management Utilize NetSuite OneWorld multilingual capabilities and built-in support for China-specific currency and value-added taxation (VAT) Empower employees and 300 China distributors with self-service access and enables real-time management of inventory stock levels for subsidiary operations
- Results: Objective gained complete global visibility across 7 subsidiaries, with real-time financial reporting and consolidation across Australia, New Zealand, Singapore, the UK and US NetSuite OneWorld multi-currency conversion capabilities automate transactions across multiple countries Monthly financial close accelerated 3x compared to previous Excel-based manual processes Reporting cycles reduced from 15 to 5 days, enabling better business visibility and productivity Objective improved its data integrity and reliability, significantly reducing manual errors Finance team is focused on adding value to the business rather than manipulating data across disparate and incompatible applications Eliminated extended working hours for finance team during financial reporting periods, improving staff morale Reporting flexibility gives the ability to run reports over bespoke multi-year time frames Challenges: Objective lacked a consolidated view of worldwide operations as all worldwide offices ran different accounting systems, limiting global financial transparency and leading to multi-currency reporting issues On-premise solution in UK provided limited visibility and access for Australian head office Manual end-of-month consolidation was slow, inflexible and prone to error Key business information had to be accessed from multiple sources, delaying financial and management reporting Finance team wasted time on data retrieval and compilation, rather than adding analysis and insights Peak financial reporting periods necessitated extremely long hours for finance staff Solution: NetSuite provides a comprehensive business management system, including global financials, invoicing, accounts payable, expenses and bank payment runs Automated multi-currency conversions and local country tax compliance supports growth and efficiency of global business operations Objective has new ability to seamlessly add additional processes and applications when appropriate for expanding the business; soon to roll out NetSuite payroll solution Anytime and anywhere access to the NetSuite cloud allows staff to work remotely with single sign on
- Results: End-to-end integration of finance, ERP, CRM, and Ecommerce business processes is helping Pegasus save $300,000 a year in reduced administrative overhead Pegasus estimates it's also saving $80,000 a year over comparable server-based software Inventory management has helped the company reduce inventory by 35%, and automation of financial processes has helped reduce receivables ageing by 15% Preparing the monthly invoice run now takes about 2 hours, compared to 3.5 days previously Financial closings used to lag by 4–6 weeks; now Pegasus tracks financials on a daily basis, in real time Pegasus' Account Managers can now answer membership, order status or invoice questions on the spot, via iPads, at client meetings; previously it could take up to a week of phone calls and emails Challenges: Limitations of multiple disparate software systems prevented Pegasus from taking advantage of growth opportunities Company was wasting time and money manually tracking and reconciling its extremely complex pricing model For any given client, each month's bill might include retainer, hourly charges, and recurring revenue charges for special events charges billed in advance In all, Pegasus had 10 different databases, handling about 250,000 employees through the company's various corporate employee programs Solution: Pegasus' future plans include activating task management to help remote managers optimize resource utilization, and launching tracking and reporting for sales and marketing campaigns NetSuite partner SaaS-In-A-Box configured and implemented NetSuite for Pegasus, and continues as project implementer and consultant SaaS-In-A-Box also used SuiteScript to develop a Fulfillment Driven Revenue Recognition module which due to the large and varied volume of transactions (especially advanced sales) is the real secret behind Pegasus' ability to have a real time understanding of its financials—a must for any SME.
- Results: Philippines-based social enterprise benefits with business fluidity and visibility in bringing locally made purses, wallets, totes, accessories and other goods to market NetSuite scope and efficiency has helped Rags2Riches expand from 300 to 800 its community of partner artisans, mostly economically disadvantaged women Rags2Riches gains real-time financials and inventory management while enabling anywhere, anytime access to critical business information Scalable NetSuite solution supports rapid growth, including a 150% increase in revenue and a 3x expansion of full-time staff between 2011 and 2012 Cloud business management is a key enabler for Rags2Riches to build on the roots of its eco-ethical business begun in 2007, engaging women who crafted goods from scraps at a large Manila dumpsite Phase 2 NetSuite implementation will link ecommerce web store to NetSuite for more efficient order management, fulfillment and automated reconciliation of ecommerce sales with financials Phase 2 will also expand international direct-to-consumer sales, complementing product sales at leading brick-and-mortar and digital retailers in the Philippines NetSuite Light Manufacturing module will help track work across decentralized artisan community and improve final assembly at quality assurance of about 10,000 products a month at central Manila workshop Challenges: Rags2Riches needed a full-featured business solution as it outgrew its previous software and struggled with manual paper-based processes Lack of monitoring on raw materials, finished goods inventory and product-line profitability forced managers into guesswork business decisions Social enterprise could not afford to invest limited resources into a costly on-premise ERP system and employ IT personnel for ongoing maintenance and troubleshooting Solution: NetSuite.org corporate citizenship program facilitated licensing of free and discounted NetSuite software to run core business processes, enable efficiency and drive growth NetSuite Solution Provider partner CloudTech provides implementation and optimization services to help Rags2Riches make the most of NetSuite Phase 2 implementation will build on success with new capabilities for more efficient order management, fulfillment and production, and expansion of B2C and B2B sales channels
- Results: Since bringing in NetSuite, Red Hare has doubled its growth to $30 million in sales without adding any IT staff Company saved $65,000 over the cost of on-premise business software, and saves additional costs by re-allocating employees from time-consuming spreadsheet maintenance chores Red Hare has reduced on-hand inventory needs by two-thirds by using inventory re-order automation, freeing up space to add to product variety without adding storage cost End-of-quarter financial reconciliation now takes four minutes, compared to approximately 50 hours with the previous system. Challenges: Consumer electronics wholesaler wanted to take advantage of fast-growing demand for gray-market products by online retailers, but had to keep margins razor thin Spreadsheet-based pricing, order, and inventory calculations wasted employee time, created data entry bottlenecks, and caused pricing inaccuracies Shipping errors caused by manual data entry required the company to take expensive write-downs to avoid risking customer dissatisfaction. Solution: Rather than upgrade to Microsoft Dynamics, Red Hare brought in NetSuite ERP, CRM, and Ecommerce Advanced inventory automation lets the company produce additional revenues by offering third-party fulfillment services, where Red Hare stocks its suppliers' inventories Easy-to-use Website-building tools helped Red Hare, which formerly took orders by fax and phone only, experiment with online ordering to broaden customer appeal Company used NetSuite partner ONE Consulting Services for implementation and customization services.
- Results: NetSuite OneWorld has given the largest sugar producer in the Philippines real-time insights and reporting into finances and operations. The publicly-traded Roxas Holdings (RHI: PSEi: ROX) has markedly improved efficiency, visibility and decision-making since going live on NetSuite in October 2012. Roxas Holdings uses OneWorld multi-entity management and financial consolidation capabilities to run three subsidiaries that operate two sugar mills, a sugar refinery and a bio-ethanol plant. NetSuite’s cloud solution has enabled Roxas Holdings to realize significant and immediate costs savings by transitioning from its on-premise IT infrastructure. Roxas Holdings uses NetSuite to forecast pricing and profitability amid pending reductions in sugar tariffs under the ASEAN Free Trade Agreement Common Preferential Treatment (AFTA-CEPT). With 160 NetSuite users, Roxas Holdings has empowered management and staff with on-demand access to critical information for faster, more informed business decisions. Roxas Holdings relies on NetSuite to support its sales processes of proposals, orders, deliveries, and customer invoicing and payments, as well as procurement of goods from suppliers. In a next phase, NetSuite usage is being expanded for real-time inventory management and manufacturing, including milling 36,000 tons of sugarcane and production of over 100,000 liters of bio-ethanol from molasses per day. Challenges: Financial reporting in the previous system was complicated and time-consuming, providing poor visibility into financials across the operations of Roxas Holdings and its subsidiaries. Complex on-premise IT infrastructure required laborious maintenance and hand-coding and didn't offer flexibility for change and growth. Solution: On-time, on-budget implementation by CloudTech, the 2013 NetSuite APAC Solution Provider Partner of the Year, enabled Roxas Holdings to accelerate time to value. SuiteCloud development platform enables Roxas Holdings to customize its business and manufacturing processes, enabling the Group to move millions of dollars of sugar through the system. A separate instance of NetSuite is in place to support the Group's social arm, Roxas Foundation, Inc.—as a grantee of the NetSuite.org corporate citizenship program.
- Results: SEAGA Group has dramatically improved business efficiency and transparency on a single cloud platform covering financials, inventory and order management, CRM and ecommerce Financial reporting is available in real time compared to the two to three days required to manually produce a report with the previous system Seamless, integrated financial management enabled savings of one FTE (full-time equivalent) employee previously needed for bookkeeping Inventory accuracy has increased from 50% to 60% to more than 95%, leading to greater satisfaction among B2B buyers in Australia and New Zealand Inventory management also supports stocking of goods on customer premises, with monthly reconciliation and replenishment SuiteCommerce has opened a new ecommerce revenue stream for customers of consumable products for printing, packaging, diemaking and other applications NetSuite CRM provides a single record of customer purchase history, contact details and sales staff activity Built-in NetSuite marketing tools enable targeted email blasts that are driving repeat business and cross-sell revenue Integrated order management drives tight order-to-cash processes, including automated invoicing and financial reconciliation Procure-to-pay processes with up to 60 suppliers streamlines procurement compared to manual processes of the past Challenges: Previous ERP and inventory system required high degree of manual work and offered little visibility into the business SEAGA Group needed to evolve beyond static custom-built website to offer ecommerce purchasing to B2B customers Financial reports took days to prepare and inventory was difficult to track, introducing risk of costly overstocks and stock-outs Solution: NetSuite selected in early 2009 over competing SAP, Attache and Arrow solutions as a complete and cost-effective cloud platform for efficiency and growth Cloud solution enabled SEAGA Group to avoid investment of $30,000 to $60,000 in network infrastructure required to upgrade on-premise systems Integrated financials, inventory, ecommerce and CRM supplies a single system of record and a scalable solution for growth
- Results: As a new public health research organisation created in late 2009, the South Australian Health and Medical Research Institute (SAHMRI) has a single, cross-functional system to handle all core processes and scale as the institute grows SAHMRI has gained critical per-project financial monitoring and multi-level summary-to-detail reporting across a $100 million AUD annual budget and several hundred medical research projects Real-time budget vs. actuals and strategic planning support data-driven decisions on projects across seven themes of cancer, heart health, aboriginal health, healthy mothers and children, infection and immunity, mind and brain, and nutrition and metabolism Strong financial controls and auditability in NetSuite strengthen accountability to funders, including the Australia Health and Medical Research Council, other government agencies, universities, private donors and bioscience companies SAHMRI is able to commit more resources to mission-critical medical research through lean finance and IT operations made possible with cloud business management Replacing manual processes, NetSuite streamlines procurement of services and goods, from commodity test tubes to costly and sophisticated medical devices, from as many as 300 suppliers NetSuite cloud mobility enables an easy transition from SAHMRI's temporary quarters to a new $200 million AUD building scheduled to open in late 2013 Challenges: SAHMRI needed a cost-effective, proven business platform as it expands its operations, secures more funding, adds researchers to its staff and prepares to move into a new building Alternative off disparate on-premise systems promised high capital costs and ongoing maintenance burden while posing a risk to organisational efficiency Solution: NetSuite went live in July 2011 as SAHMRI scaled up its operations, transitioning from an outsourced accounting service and replacing paper—and Excel-based processes with enterprise-class business management NetSuite selected as a scalable cloud solution to support SAHMRI's rapid growth, with its workforce expanding from 10 people in 2011 to 600 by 2014 NetSuite was a fraction of the $400,000 AUD cost of a competing SAP solution SAHMRI evaluated; NetSuite delivers full enterprise-class functionality with lower long-term operational costs
- Results: NetSuite has given Slattery Media Group a single, unified cloud solution spanning diverse areas of book and magazine publishing, digital content production, website and mobile app development, custom publications and ad sales. NetSuite solutions enable Slattery Media to dramatically improve visibility and control in a complex, fast-moving environment. Slattery Media has grown its business substantially since implementing NetSuite in 2008, now serving more than 100 clients and having increased its workforce by five times to 75 employees. NetSuite makes it easy for Slattery Media to add new lines of business. Real-time metrics and alerts of potential cost and deadline overruns enable Slattery Media to adjust its project management on the fly. NetSuite inventory and order management streamlines Slattery Media's Ecommerce order fulfillment processes. Integration between NetSuite financials and inventory with Slattery Media's web storefront ensures swift, seamless operations and eliminates manual data entry. Since implementing NetSuite, Slattery Media has eliminated manual work and accelerated processes across its pipeline, from bookings to sales orders to invoicing and settlement of accounts. Month-end financial close time was reduced from at least three weeks to only several days. Greater financial efficiency has enabled Slattery Media to avoid personnel expenses. Employee time and expense entry and managerial approvals are simplified in NetSuite, replacing a cumbersome, manual process. Challenges: Accounting and other processes were extremely labor-intensive with previous environment of MYOB, FileMaker and Excel. Lack of visibility into key business metrics resulted in delays and guesswork on critical financial and operational decisions. Solution: Slattery Media selected NetSuite as a cloud business solution that could eliminate IT infrastructure cost and complexity and the risk of downtime from a potential on-premise systems failure. NetSuite compatibility with Apple technology was an ideal fit for the all-Macintosh media company.
- Results: Always-available Web client access frees Spectronics from the vagaries of VPNs, removing operational bottlenecks between international offices Thanks to fully integrated processes and data, customer support team now understands the entire customer lifecycle, leading to faster resolution of additional purchases, warranty claims, and service inquiries Training and therapy consultants offer faster, more accurate guidance due to complete access to customer profile and purchase history, eliminating the need to build new profiles for each contact Marketing ROI has increased due to better customer data integration and superior targeting capabilities through NetSuite's CRM capabilities Integration with fulfillment and workflow systems through SuiteTalk keeps all of Spectronics' enterprise systems up-to-date, presenting a reliable and trustworthy experience to Spectronics' partners and customers Challenges: Customizations to Microsoft Outlook for contact management were pushing the boundaries of the software VPN solution for multi-user access to corporate systems was a serious bottleneck Information was siloed on a departmental basis, with very little integration and no data integrity between systems Siloed data required manual hunts through the organization for the right person and right system to answer interdepartmental customer queries, leading to inefficiencies and slow response Highly competitive field demanded the ability to differentiate Spectronics from others based on strong processes and market-leading customer service Solution: NetSuite delivers end-to-end integration and data integrity on-premise solutions lack NetSuite OneWorld's seamless international consolidation capabilities enable Spectronics to adhere to tax regulations requiring careful reconciliation of operations in Australia and New Zealand Extensibility of NetSuite OneWorld creates a clear and easy path to future expansion into other Asia/Pacific markets, with no need to invest in additional IT infrastructure Spectronics required a solution with strong customization and integration capabilities, which was delivered by NetSuite's SuiteCloud Developer Tools All of Spectronics' 30 employees are NetSuite users
- Results: NetSuite has helped company increase customer case management by 50% over old system Improved service and billing accuracy has boosted customer satisfaction Timesheet automation is helping company save $3,000 per year in administrative costs Project managers are able to maximize resource utilization thanks to detailed, timely timesheets Localized functionality enables the finance group to comply with regulatory requirements within the system Challenges: Company wanted to expand globally and transition from product sales to consulting services, but it was held back by administrative inefficiencies Lack of critical functions, such as customer case management, limited company's ability to grow Client billings were inaccurate because consultant timesheets didn't detail actual tasks performed Solution: Replaced on-premise applications with NetSuite Implemented NetSuite to handle all backend processes for sales, consulting and finance Cloud architecture allows for remote access, which helps prepare for global expansion into North America, Europe, and Australia ERP functionality is localized for the accounting rules and statutory and regulatory requirements of the Philippine market
- Results: Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets Profit margins have improved to 30% Company was able to reduce customer-support response times by 40% New product releases now come out on time, accounting for a 40% reduction in customer complaints Challenges: StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases New software releases were often delayed, or were not bug-free when released, because the company's developers lacked visibility into issue tracking and related customer complaints Solution: Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and Ecommerce Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day's critical customer events StatSeeker uses customer portals for self-service documentation, product customization requests, training, and product downloads Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products NetSuite's cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting
- Results: Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half due to NetSuite analytics and reporting NetSuite OneWorld seamlessly supports consolidated international analytics and reporting Majority of customizations now managed and implemented in-house, saving on consulting fees. Challenges: Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount International business model required support for totally different sales models Chefs Toolbox sells through in-home parties in Australia and New Zealand, but retail distribution channels in US. Solution: Chose NetSuite OneWorld over SAP BusinessOne NetSuite integrates with vertical-specific, in-home sales support software Both in-home and retail distribution sales models effortlessly supported NetSuite's extensive reporting delivers clear view of international inventory levels NetSuite rollout complete in just six weeks.
- Results: Real-time information available across all stores and the head office Greater insights into the business performance Reduced hardware requirements and eliminated ongoing upgrades and maintenance Eliminated the need for provision and maintenance of individual VPNs Gained the ability to remotely deploy new POS sites Training for a new site takes minutes and can be performed remotely. Challenges: Maintaining a virtual private network (VPN) across so many sites was both complex and time consuming Managing the replication of data across sites took time and was a significant risk in terms of data integrity Rolling out software upgrades to 60 outlets spread nationwide was a significant logistic challenge No real-time information Head office lacked a way to centrally aggregate transactions from all branches Tree of Life needed a solution that would work in multiple time zones and with multiple currencies Solution: Switched from Microsoft SQL Server running Markinson Shopkeeper across individual VPNs Initial implementation included NetSuite financials, customer support, email and CRM Subsequently expanded to utilize NetSuite for all its point-of-sale needs 85 users run the entire business using NetSuite
- Results: Temple is now growing 20% per year without adding IT staff NetSuite has helped Temple boost the speed of response and follow-up to prospect applications Recruiting teams work more efficiently by sharing prospect data, avoiding response duplications. Challenges: Needed to handle sudden growth in prospective student applications, automating lifecycle registration services System needed to handle student applications coming via Website as well as phone and other channels Tight cost controls would not allow adding to IT staff. Solution: Chose NetSuite over Salesforce.com, SAP Implementation started with CRM; now adding ERP to serve as Temple's end-to-end business platform.
- Results: Significant savings compared to other solutions — due to NetSuite's SaaS model, avoiding need for expensive servers and hardware More efficient processes (bank reconciliation, expense payment, and purchase orders) enabling cost savings that can be passed along to customers Room to grow: New product lines quickly incorporated into the system, as are new users, and subsidiaries. Challenges: Needed to bring outsourced accounting function in-house, while enabling more robust reporting and more efficient financial processes Entering transactions manually into the accounting software slowed things down New platform had to be flexible enough to integrate new product lines, users, and subsidiaries — while not requiring large capital expense outlays. Solution: NetSuite OneWorld ideal for Virgin Money's business model, where different product groups — such as its superannuation arm — are structured as separate subsidiaries but need to be consolidated into the main business All financial functions brought in-house NetSuite automates Virgin Money's accounting processes.
- Results: Waugh is now able to handle its growing business, and is saving thousands of dollars annually on increased billable hours The company estimates that NetSuite OpenAir paid for itself within the first 6 months of operation NetSuite OpenAir's CRM functionality helps Waugh save $2,000 yearly by replacing the CRM function of Salesforce.com NetSuite OpenAir also saves the cost of a full-time employee because it doesn't require administrative overhead Integration with Waugh's MYOB accounting application has helped the company eliminate redundant data entry With NetSuite OpenAir, Waugh now has much greater information visibility to assist completing projects on time and on budget NetSuite OpenAir, with its wide range of reporting and tracking has been an invaluable tool to Waugh as they managed through the challenges and constraints of the global economic recession Challenges: Waugh was unable to support 40% yearly growth because of the time and money wasted by poor time- and expense-tracking and spreadsheet-based reporting The company was losing days of billable time because of inaccurate reporting Manual data entry was wasting time and had potential to in time and expense tracking Solution: Waugh chose NetSuite OpenAir over products from QuickArrow and Tenrox, among others, and instead of Microsoft Project Server The company also wanted a vendor with APAC experience, and a product that would be integrated with MYOB NetSuite OpenAir dashboards provide real-time visibility into accurate data for company managers and consultants
- Results: WhiteGold is enjoying double-digital yearly growth, while saving $200,000 yearly over the cost of a comparable server-based NetSuite's integrated architecture lets WhiteGold assign and track serial numbers for each product's entire lifecycle, which forms the basis of a variety of value-added upsell-resell and proactive maintenance programs End-to-end process integration saves $20,000 yearly in customer support costs that would be required for tracking serial numbers manually WhiteGold's ability to automate its highly complex price-quotation process has reduced average quotation time by 50%, and cut quotation-to-order conversions from more than an hour to just 10 minutes Quote-to-order automation also helps WhiteGold deliver a complex new-business quote in well under an hour, beating the industry average of at last 2 hours Process integration and automation has also helped WhiteGold reduce order-to-cash cycle time by 25%, and accounts receivables debt by 50% Custom scripting lets WhiteGold track renewal schedules as background tasks, cutting tracking effort by more than 90% over manual methods NetSuite's inventory management efficiencies help WhiteGold keep product replacement parts in stock to offer next-day service on RMAs, a major competitive differentiator since it typically takes a week or more for other distributors to get replacement parts from vendor stock Challenges: Growing IT distributor needed to automate product-tracking, improve cost efficiency in order to build growth by offering value-added support programs to VAR customers as competitive differentiators WhiteGold was wasting time and money trying to track complex product and multi-level vendor-pricing matrices, essential to building value-added services, via spreadsheets Manual quotation and quote-to-order/quote-to-invoice processes were time consuming and risked errors because of complex pricing and configuration issues Solution: WhiteGold chose NetSuite because it integrates all of the company's business processes, from ERP and CRM to accounting and advanced inventory management, and because of its customization features NetSuite's ease of customization has helped WhiteGold create product lifecycle tracking numbers and build automated multi-level pricing schedules to support and simplify a number of added-value services, including end-customer communication programs and automated renewal programs for VARs Tracking end-user renewal dates lets WhiteGold notify the VARs of specific product renewal and upsell-resell opportunities, and represents a competitive differentiator for WhiteGold among three-tier distributors WhiteGold managers use NetSuite's role-based dashboards to perform annuity management for the company's Boomerang lifecycle product-tracking program
- Results: Automated order processing is now handling a 650% increase in orders without requiring manual intervention Website conversions have increased by 50%; overall customer satisfaction has improved as well Average customer call-waiting time has dropped to 11 seconds, compared to 45 seconds previously First-call resolution is 95%; with the outsourced system every call required a callback Role-based dashboards deliver real-time views into key operating information, reducing the need for specialized reports. Challenges: Discount online wine seller wanted to maximize growth while keeping costs low Manual order processing was error-prone and slow, requiring one full-time person to process 100 orders per day Previous website was difficult to navigate, causing customer conversions to fall, cart abandonment to rise Outsourced call center created customer service slowdowns, risked further alienating customers. Solution: WineMarket replaced small-business ecommerce software and manual systems with NetSuite NetSuite OneWorld was selected for its multi-subsidiary, multi-currency cloud architecture, which supplies cost-effective, seamless migration for international growth WineMarket created a new customer call center for sales and support inquiries, and used NetSuite partner Online One to integrate its operations with sister companies' logistics systems Advanced inventory functions help WineMarket keep billings up to date by tracking activities of complex consignment sales.