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Semelhante a Management data initiatives
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Management data initiatives
- 1. Management Initiatives Tara Acker Director of SomerStat
- 2. Timeline
- 3. What is SomerStat? Data driven performance management tool SomerStat panel made up of key decision makers 17 departments currently participate 96% ($61 million)
- 4. What happens, before, during, and after meetings? STEP 1. Pre-meeting: identify important data trends/issues with key department staff and develop goals and objectives for addressing issues STEP 2. Analysis Phase: assist departments in analyzing and tracking data STEP 3. SomerStat Meeting: report accomplishments, highlight pressing issues, engage staff in open forum to enhance department performance. STEP 4. Track Performance Results (expanding Task List): track goals, accomplishments, pressing issues, next steps in central database. 4
- 5. Examples of how data analysis facilitates improvement System Improvements
- 6. Examples of how data analysis facilitates improvement Data Sharing Across Departments
- 8. There have been no additional technology or facility costs
- 9. Program pays for itself in dollars and quality of City functioning8
- 10. Efficiently Spending the Public’s Money 9
- 11. What is ResiStat? Bi-annual community meetings Online blog and Facebook account Active mailing list (over 5,000 members)
- 13. Mayor, Aldermen, and key Department Heads available to answer questions
- 16. Introduced adaptive leadership concepts, system thinking, role of individual in common challenges
- 17. Three phases:
- 18. Tier 1 introduction to adaptive leadership
- 19. Tier 2: cross departmental training using case consulation methods to solve problems and connect staff to a common purpose
- 20. Tier 3: implementation of formal structure as part of core work and applied to all staff
- 22. People thought the program opened their thinking on problem solving, looking at the root rather than quick fixes
- 23. People found it beneficial to experience cross departmental concerns to understand that the work is all of ours – a common thread/purpose
- 25. 24/7 Phone Line in 4 languages Director applies private sector principles to management Data used in SomerStat Meetings 311 takes all DPW and T&P calls, plus informational calls. Plan is to enable 311 to handle all City transactions eventually What is 311?
- 26. Call Volume 91,457 2007 2008 2009
- 27. Most Calls Handled in One Month 10,155 January 2010
- 28. Top 10 Requests This Week