The report titled Card Protection Metrics: Consumer Approaches to Card Protection Insurance in Europe offers unique and detailed insights into the behaviour of cardholders in the context of card protection insurance. Based on a primary survey of over 5,000 consumers in France, Germany, Italy, Spain and the UK carried out in July and August 2008, the research provides valuable data describing the extent to which consumers with debit and / or credit cards take out card protection insurance and clarifying the proportion of uninsured cardholders who value the benefits of the insurance but have simply not got round to acquiring cover. In addition to calculating the percentage of cardholders possessing card protection insurance in each country, the investigation also analyses the types of policy that they hold (i.e. insurance that they are paying for separately or free cover), the range of benefits that they believe that they derive from their insurance, which distribution channel and interface they use to take out paid-for card protection insurance and whether they buy cover within a week or a month of acquiring a given payment card or at a later stage. Finally, the report measures the degree to which cardholders are satisfied with their insurance, whether they find it expensive and if they are likely to discontinue it the next time that it comes up for renewal. Key features of this report include: - robust analyses showing the percentage of cardholders that acquire card protection insurance in each country, the potential for this proportion to grow further and how cross-selling rates differ between debit cards and credit cards; - unique data describing the proportion of cardholders who understand that the insurance that they possess provides them with particular benefits and services; - accurate statistics illustrating the extent to which sales of card protection insurance are made through remote interfaces (i.e. Internet, telephone and post) in addition to through face-to-face contact; - reliable information displaying how quickly cardholders are inclined to purchase card protection insurance once they have acquired a payment card; - valuable insights into the reasons given by cardholders for not acquiring insurance (for example, because they have not had time, because it is too expensive, because they did not see the benefit).

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Card Protection Metrics: Consumer Approaches to Card Protection
Insurance in Europe
Published on October 2008
Report Summary
The report titled Card Protection Metrics: Consumer Approaches to Card Protection Insurance in Europe offers unique and detailed
insights into the behaviour of cardholders in the context of card protection insurance. Based on a primary survey of over 5,000
consumers in France, Germany, Italy, Spain and the UK carried out in July and August 2008, the research provides valuable data
describing the extent to which consumers with debit and / or credit cards take out card protection insurance and clarifying the
proportion of uninsured cardholders who value the benefits of the insurance but have simply not got round to acquiring cover. In
addition to calculating the percentage of cardholders possessing card protection insurance in each country, the investigation also
analyses the types of policy that they hold (i.e. insurance that they are paying for separately or free cover), the range of benefits that
they believe that they derive from their insurance, which distribution channel and interface they use to take out paid-for card protection
insurance and whether they buy cover within a week or a month of acquiring a given payment card or at a later stage. Finally, the
report measures the degree to which cardholders are satisfied with their insurance, whether they find it expensive and if they are likely
to discontinue it the next time that it comes up for renewal. Key features of this report include: - robust analyses showing the
percentage of cardholders that acquire card protection insurance in each country, the potential for this proportion to grow further and
how cross-selling rates differ between debit cards and credit cards; - unique data describing the proportion of cardholders who
understand that the insurance that they possess provides them with particular benefits and services; - accurate statistics illustrating
the extent to which sales of card protection insurance are made through remote interfaces (i.e. Internet, telephone and post) in
addition to through face-to-face contact; - reliable information displaying how quickly cardholders are inclined to purchase card
protection insurance once they have acquired a payment card; - valuable insights into the reasons given by cardholders for not
acquiring insurance (for example, because they have not had time, because it is too expensive, because they did not see the benefit).
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