phone ethics - shaff.pptx

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ReenJais1

Phone ethics in hospital

Educação

BEFORE RECEIVE THE PHONE CALL:
 Smile
 Answer call within 3 rings
DURING:
 Greetings ( good ….)
 Inform service
 Introduce yourself ( I’m student nurse ….. here)
 Offer help ( may I help you?)
 To repeat ( I beg your pardon)
 On hold ( please hold on)
Example:
“ Good morning, sampin ward student nurse shafiqa here , may I help you?”

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