Powerpoint presentation explaining the scope of Redwert Incident Management and Risk Analytics software for hospitals. We integrated high-end technologies like AI and an algorithm for future prediction of events and its control measures.

1. Redwert Healthcare Incident Management Solution
WELCOME
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

2. Index
❖ Introduction
❖ Architecture
❖ Business Logic
❖ Role Summary
❖ Ticket Flow
❖ Raise An Incident
❖ Raise an Incident – Capture More
❖ Department Investigation
❖ Root Cause Analytics & Tools
❖ Corrective and Preventive Actions
❖ Real Time Dashboard
❖ Content Management Service - CMS
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

3. Introduction
Redwert is an Artificial Intelligence-based Incident Management software solution for healthcare
❖ We are committed to help healthcare organizations of any size and experience by
leveraging an integrated quality, safety and incident management software solution.
❖ We seek to enhance the lives of millions of patients and empower organizations to
uphold their reputation and improve their business performance.
❖ We ensure that healthcare organizations are compliant with regulatory standards
such as National Accreditation Board for Hospitals & Healthcare Providers (NABH),
Joint Commission International (JCI) and The Health Authority – Abu Dhabi (HAAD –
JAWDA) Certification So, you can reduce risk, maximize resources, improve patient
safety culture and stay audit-ready using our healthcare incident management
software purpose-built for this.
❖ We are a purpose-driven team and truly want to make a difference for all healthcare
organizations that have quality and safety at the very heart of their efforts.
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

4. Architecture
Redwert Incident
Management is a
multi-tenant
application built on
single page structure
on top of Google
progressive domain to
ensure the offline
support and uses the
rest API to
communicate to multi
clustered single thread
server.
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

5. Hospital Admin
IT Head 1 Unit 2 IT Head 2
Department 1 Role 1 User 1 Department 2 Role 2 User 2 Department 3 Role 3 User 3
Unit 1
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

6. Role Summary
Hospital Admin
IT Head
of each unit
❑ This role is given for the IT manager of each unit for managing their unit using dashboard
assigned to him.
❑ IT Manager empowered to allocate users and roles, manage workflow, manage
departments and allocate accessibility per roles.
Departments,
Roles and Users
❏ Departments were the users are allocated to e.g. - Medical ICU, Blood Bank etc. Each
Department head has the authority of doing an investigation of the ticket if it allocated from
the quality.
❏ Roles and Users - Each user might have different roles in an incident reporting, it varies from
the submitter, supervisor, quality manager or infection control personnel. It can be generated
from IT head/ Hospital admin dashboard.
❏ Each role has a different functions as well.
❑ An admin shall be the person has authority to visualize the data and report of each
units under a hospital.
❑ He/ she can manage the group of hospitals with an assigned screen.
❑ This role shall have the ability to manage users, units, roles and departments.
❑ We assigned this role for a corporate visualization and control every units comes under a
hospital.
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

7. Ticket Flow
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

8. Raise An Incident
2 methods to raise an incident
❖ Through Captain, we introduce
Artificial Intelligence here to
encourage reporting within 3 clicks
❖ A detailed version of the ticket,
where the user fills all the required
data in the custom fields
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

9. Captain
MORE
COMPLIANC
E
SAV
E
TIME
GREAT
OUTCOM
E
❖ As per global standards for encouraging
the reporting, we introduce the captain
for quick and easy reporting in 3 clicks
❖ Captain can also help in quick resolution
for queries related to system
❖ Captain can be used in analytics
purpose in future as it learn from the
daily inputs
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

10. Raise an Incident - Capture More
The detailed incidents contains the following sections
❖ Fill out basic details -
❑ All the basic details of an event is capturing on the first screen.
❑ The submitter is filling the event in their own words against
❑ the occurred department and using category of events from the pre-
filled list.
Introducing ‘Smart fill using prefilled templates’ - All data shall populate in
one simple click.
❖ Submitter choose the impacted person from Patient, Staff or others.
❑ More details shall capture according to the impacted person respectively.
❑ Each incidents that is happened to patients is tagged against the patients
information for the future reference
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

11. ❖ Incident Specific Information Tab
❑ The incident specific question shall be asked in this portion. The questions
might be related to the category, subcategory and item that has been selected
from the submitter initially.
❑ Dynamic questions shall be developed by the IT admin of each units related to
the category, subcategory and items.
❖ Preview
❑ The last button is a preview of all the details which has been filled by the submitter,
for the counter check before submitting.
❑ System level agreement shall be set according to the priority of incidents e.g. If it is a
sentinel event the investigation should finish within 24 hrs.
Raise an Incident - Capture More
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

12. Department
Investigation
❏ Incident Report will come to the quality department for further
investigation.
❏ Quality department has the provision of allocating
departmental head for doing an investigation.
❏ We are keeping all the investigation tickets under the "Sub
ticket" tab for avoiding the confusion
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

13. ❖ Ishikawa Diagram
❑ The fishbone diagram or Ishikawa diagram is a cause-
and-effect diagram that helps managers to track down
the reasons for imperfections, variations, defects, or
failures.
❑ The diagram looks just like a fish's skeleton with the
problem at its head and the causes for the problem
feeding into the spine.
❑ Ishikawa tool helps to avoid the use of pen and paper
or excel spreadsheet.
❑ The head we have the problem listed and primary and
secondary factors can list down in the bones.
Root Cause Analytics & Tools
We integrated different tools for capturing the underlying causative factors behind each
incident
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

14. Root Cause Analytics & Tools
❖ FIVE WHY
❑ The 5 Whys is a technique used in the Analyze phase of the Six Sigma DMAIC (Define, Measure, Analyse,
Improve, Control) methodology.
❑ By repeatedly asking the question “Why” (five is a good rule of thumb), you can peel away the layers of
symptoms which can lead to the root cause of a problem.
❑ We created 5 text fields for entering your answers.
❑ The tools can be kept mandatory, non-mandatory or anyone optional.
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

15. ❖ Risk Matrix
❑ A risk matrix is a matrix that is used during risk assessment to define the level of risk by considering the
category of probability or likelihood against the category of consequence severity.
❑ Each incidents categorized according to risk score and its colour code for finding output the probability.
Root Cause Analytics & Tools
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

16. Corrective and Preventive Actions
❖ Corrective Action Preventive Action (CAPA) is a process which investigates and solves problems, identifies causes, takes
corrective action and prevents recurrence of the root causes, The ultimate purpose of CAPA is to assure the problem can
never be experienced again.
❖ It consists of improvements to an organization's processes taken to eliminate causes of non-conformities or other
undesirable situations. User can choose involved users as per their employee number, roles
❖ Each action should have an owner who is target to finish the action on time and verify it
❖ Provision of informing the higher authority about any CAPA with a notification and adding the frequency of the actions.
❖ The targeted audience shall receive notification about the action and each CAPA can be tracked with a stipulated time
limit
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

17. Real Time Dashboard
We incorporated the dashboard for
❖ Unit level data visualisation
❖ Corporate level dashboard for pan view across hospitals
❑ As per the accreditation guidelines of key performance indicators shall be readily available in dashboard e.g. No of
Adverse incidents per month, No of surgical infection in hysterectomy etc.
❑ Custom dashboard available for choosing the X and Y axis as per the continuous quality improvement and keeping
the benchmark always high.
❑ Reports as per the standard formula prescribed under accreditation are available.
❑ Numerators can be captured from the incident reports and denominators are deriving from the HIS for creating the
reports
❑ Keep always ready for audit under compliance
❑ We are supporting 14 types of the graph gives the user to choose the appropriate one
❑ Graphs can be taken as a softcopy or hard copy
❑ Each graph got the option to choose the date from and to and also can adjust the height and width of it for easy
visualization as per the user
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

18. Real Time Dashboard
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

19. Content Management Service - CMS
Contents Of Incident management module can be managed two ways
❖ IT Department Features
Hospital IT shall function as the admin of the unit, empowered for managing all functions across the unit.
❑ Manage Dynamic Form - Dynamic forms are the part where the users fill the incidents details as per the category, sub-
category and items. IT admin has the provision of setting incident-based relevant questions when it requires
❑ Manage Users - Admin has the provision of managing all the user in the unit
❑ Manage Category - Admin can edit/delete or add a new category when it requires
❑ Manage Department - Admin has the ability to manage all the department in their units
❑ Manage Outcome Type - As per the system level agreement of the threshold value of each incident can be set by the
admin
❑ Accessibility - Admin can decide which role has access to which functionality
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

20. Content Management Service - CMS
❑ Capture and Manage denominator - Admin has the ability to set the denominator value/ formula
for the calculation of key performance indicators and manage each one
❑ Manage Status and Status Flow - Admin can decide the workflow of the ticket and manage it in
future
❑ Ticket History - Admin has the authority to see all tickets irrespective of its status. The complete log
of the ticket is available for download.
❖ Hospital Admin Features
Hospital Admin shall function as the admin for the all hospital units. Hospital Admin has a visualisation
of the data and reports of each unit specific along with all the IT Department features.
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

21. CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.

22. Thank You
CONFIDENTIAL © REDWERT 2020, No part of this document may be circulated, quoted or reproduced without prior approval of Redwert.
+91 6363757340admin@redwert.com
+91 7907205424
REDWERT ENGINEERING LABS PRIVATE LIMITED
SY 115/4, 39/2475-B1 SUITE #66 LR TOWERS, SJRRA
104, JANATHA ROAD, COCHIN, KERALA, 682025,
INDIA