This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.

1. EFFECTIVE
COMMUNICATION
SKILLSBy Ranjeet Kumar, Soft Skills Instructor
Email# ranjeet.kumar@amanfoundation.org
Mobile# 0333-7207616, 0333-7234357

2. OBJECTIVES
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication

3. WHAT IS COMMUNICATION?
Communication is the art of transmitting information, ideas and attitudes
from one person to another. Communication is the process of meaningful
interaction among human beings.

4. ITS ESSENCES :

5. CLASS ACTIVITY
Call Participant on the stage,
1. Introduce your self
2. Where do you see your self after 5 to 10 years?
3. Tell us hobbies
4. Who is your ideal personality?
5. What are you Strength, Weaknesses, Opportunities by
viewing the current situation of Pakistan?
6. Do you like soft skills if yes why if not why?
7. Why did you choose Aman Tech to promote your career?

6. WHAT ARE THE MOST COMMON
WAYS
WE COMMUNICATE?
Spoken Word
Written Word
Visual Images
Body Language

7. BODY LANGUAGE

9. DIFFERENCE BETWEEN POSTURE AND
GESTURES
 A gesture is a form of non-
verbal communication in
which visible bodily actions
communicate particular
messages.
 Gestures include movement
of the hands, face, or other
parts of the body.
 Posture is a stance and/or
alignment as compared to
a balanced position for the
human body.
 Posture refers to "the
carriage of the body as a
whole, the attitude of the
body, or the position of the
limbs (the arms and legs)."
GESTURES BODY POSTURES

10. TYPES OF COMMUNICATION
Downwards Communication :
Highly Directive, from Senior to subordinates, to assign duties, give instructions, to
inform to offer feed back, approval to highlight problems etc.
Upwards Communications:
It is non directive in nature from down below, to give feedback, to inform about
progress/problems, seeking approvals.
Lateral or Horizontal Communication:
Among colleagues, peers at same level for information level for information sharing for
coordination, to save time.

11. TYPES OF COMMUNICATION
In modern business environment communication extends
beyond written or spoken words to listened word.
Visual dimension added by T.V., computers has given to new
meaning to communication.
COMMUNICATION NETWORKS
Formal Network: Virtually vertical as per chain go command
within the hierarchy.
Informal Network: Free to move in any direction may skip
formal chain of command. Likely to satisfy social and
emotional needs and also can facilitate task
accomplishment.

12. HIERARCHY LEVEL
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.

13. The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

14. BARRIERS TO COMMUNICATION

15. HEARING VS LISTENING
Hearing – Physical process, natural,
passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.

16. ACTIVITY
1. Assign one topic to participant for example:
How to rescue a declining standard of
Education in Pakistan? (Give 3 to 5 Minutes to
participant for expressing his views on this
topic).
2. Group discussion (4-Participants per group)
“Assign them a single topic”
3. Leader and subordinate session

17. VALUE OF LISTENING
1. Listening to others is an elegant art.
2. Good listening reflects courtesy and good manners.
3. Listening carefully to the instructions of superiors improve competence and
performance.
4. The result of poor listening skill could be disastrous in business,
employment and social relations.
5. Good listening can eliminate a number of imaginary grievances of
employees.
6. Good listening skill can improve social relations and conversation.
7. Listening is a positive activity rather than a passive or negative activity.

18. 1. Always think ahead about what you are going to say.
2. Use simple words and phrases that are understood by
every body.
3. Increase your knowledge on all subjects you are required
to speak.
4. Speak clearly and audibly.
5. Check twice with the listener whether you have been
understood accurately or not
ESSENTIALS OF COMMUNICATION
Dos

19. ESSENTIALS OF COMMUNICATION
Dos
1. In case of an interruption, always do a little recap of
what has been already said.
2. Always pay undivided attention to the speaker while
listening.
3. While listening, always make notes of important points.
4. Always ask for clarification if you have failed to grasp
other’s point of view.
5. Repeat what the speaker has said to check whether you
have understood accurately.

20. ESSENTIALS OF COMMUNICATION
DON’Ts
1. Do not instantly react and mutter something in anger.
2. Do not use technical terms & terminologies not understood by majority
of people.
3. Do not speak too fast or too slow.
4. Do not speak in inaudible surroundings, as you won’t be heard.
5. Do not assume that every body understands you.
6. While listening do not glance here and there as it might distract the
speaker.
7. Do not interrupt the speaker.
8. Do not jump to the conclusion that you have understood every thing.

21. How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA
PRESENTATION ETC.
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.

23. IMPROVING BODY LANGUAGE - TIPS
1. To boost your confidence, assume a power pose
2. To increase participation, look like you’re listening
3. To encourage collaboration, remove barriers
4. To connect instantly with someone, shake hands
5. To stimulate good feelings, smile
6. To show agreement, mirror expressions and postures
7. To improve your speech, use your hands
8. To learn the truth, watch people’s feet
9. To sound authoritative, keep your voice down
10. To improve your memory, uncross your arms and legs

24. …In the new global and diverse workplace
requires
excellent communication skills!
SucceSS for You…

25. Questions