done by ranjeet Kumar

1. THE ABILITY TO RELATE TO COLLEAGUES AND
CUSTOMERS, INSPIRE OTHERS, RESOLVE
CONFLICTS, BE TACTFUL, UNDERSTAND CULTURES,
AND SHOW DIPLOMACY.

2.  Interpersonal Relationships are
social associations, connections or
affiliations between two or more
people.
 They imply the discovery or
establishment of common ground
and may be centered on something
shared in common.

3. 3
Interpersonal Skills/
Facilitation Skills
listening
questioning
language &
communication
using
feedback
conflict handling

4. • Self awareness
• Control
• Motivation
• Acknowledging the interests of
subordinates
• Communication skills
4

5.  Poor Listening
 Emotional Arousal
 Lack of Time
 Differences in objective
5

6. Eric Berne and Transactional
Analysis
Transactional Analysis
A unified system of individual and
social psychiatry
Focuses on the individual but also
one’s relationship to others
A model for explaining why and how:
People think like they do
People act like they do
People interact/communicate with
others

7. “Study of inter and intra individual transactions where there is a
stimulus and response”.
Transactional analysis is a method of analyzing human behavior
in social transactions.
It is a study of human relations through the study of stimuli and
response.
It is an extension of Freudian theory
Id
Ego
Super Ego
TA was developed by Eric Berne and popularized by Harries.
Marial James, Dorthy Jongeward and Wagner.

8. Psycho-Analytical or Psycho-Dynamic TheoryPsycho-Analytical or Psycho-Dynamic Theory
““Sigmund Freud’s STRUCTURAL MODEL OF MENTAL LIFE”Sigmund Freud’s STRUCTURAL MODEL OF MENTAL LIFE”
ID Psychic energy
Inherited, Presented at birth, Present in life.
Store of wishes and unconscious.
Strives for immediate pleasure and avoid pain.
Insistent and rash.
Does not tolerate un-comforts-tension.
Immoral, animal drives, Unorganized.
EGO The Gateway of Action
Separates reality from unreality,
Logical, realistic, practical and rational.
Consciously distinguish between the demands of ID & Realities.
Regulate and integrate inner motives and source of Tension release.SUPER EGO
Sensor agent of – Value, belief and standards of the society.
Ideals & noble thoughts.
Acquired from parents, teachers, friends, religion, etc.,
Describes the right and wrong.
Mediates, filters action.

9. EGOEGO
A Psychological State of an Individual, which GuideA Psychological State of an Individual, which Guide
the Way of Feeling, Thinking and Behaviorthe Way of Feeling, Thinking and Behavior
EGO Status
PARENT
(Taught Ego)
Help
---------------
Control
Controlling
Protective
Critical
Nurturing
Instructive
ADULT
(Acquired by Maturity)
Rational
Factual
Unemotional
Independent
Problem solver
Free
Adp
LP
CHILD
(Felt Ego)
Dependent Spontaneous
Curious Creative
Rebel Clumsy
Frustrated Pleasure seeking

10. Types of TransactionsTypes of Transactions
P P
A A
C C
P P
A A
C C
OPENOPEN
CROSSCROSS
COMPLIMENTARYCOMPLIMENTARY
P – P – C P= Parent
A – A – C A=Adult
C – C C=Child
BLOCKED
P – A
C - P
ULTERIOR - - Transactions influenced by other than ego status (Hidden Meanings)
GALLOWS TRANSACTIONS - - In appropriate smile or love
GAMES – Repeat, Find it ulterior, Sense at superficial level
INEFFECTIVE STYLES OF GAMES – Perfectionist, Driver, Power game,
and Pleasure game

11. 11
Types of Transactions
Complementary Transactions: Appropriate and
Expected Transactions indicating healthy human
relationships.
Communication takes place when transactions are
complementary. A stimulus invites a response; this
response becomes a stimulus inviting further
response and so on.

12. 12
Transactional Analysis Types (I)
Complementary transaction
Supervisor Employee
P
C
A
P
C
A

13. 13
Eric Berne and Transactional Analysis
Transactional Analysis occurs when the ego states
of 2 people interacting is assessed
 Complimentary interaction:
 one person in a nurturing parent ego state
 other person in their adaptive child ego
state

14. 14
Eric Berne and Transactional Analysis
For a leader-follower, the following complementary
transactions could occur:

15. 15
Types of Transactions
Crossed Transaction: This causes most difficulties in
social situations.
“May be, you should improve your study habits”.
“You always find fault with me whatever I do” Parent-
Child interaction.

16. 16
Eric Berne and Transactional Analysis
For a leader-follower, there are a number of possible
crossed transactions:

17. 17
Transactional Analysis Types (III)
Ulterior transaction
Supervisor Employee
Supervisor Employee
P
C
A
P
C
A
P
C
A
P
C
A

18. LIFE POSITIONS
““Assumption about self and others in the Societies”Assumption about self and others in the Societies”
I am OK - You are not OK
I am not OK - You are OK
I am not OK - You are not OK
I am OK - You are OK
I am OK
You are not OK
I am OK
You are OK
I am not OK
You are not OK
I am not OK
You are OK
POSITIVEPOSITIVE
NEGATIVENEGATIVE
NEGATIVENEGATIVE POSITIVEPOSITIVE
AttitudeTowardsSelfAttitudeTowardsSelf

19.  Positive
 Negative
 Neutral
19

20. A stroke is a unit of recognition may be positive or negative of a condition
or both, strokes are required for healthy behavior.
Strokes may be physical, verbal or eye-to-eye contact.
 Child hood learning influences the behavior
 If a child lives with criticism, he/she learns to fight.
 If a child lives with hostility, he/she learns to condemn.
 If a child lives with ridicule, he/she learns to be shy.
 If a child lives with shame, he/she learns to feel guilty.
 If a child lives with tolerance, he/she learns to be patient.
 If a child lives with encouragement, he/she learns confidence.
 If a child lives with praise, he/she learns to appreciate.
 If a child lives with fairness, he/she learns justice.
 If a child lives with security, he/she learns to have faith.
 If a child lives with approval, he/she learns to like himself.
 If a child lives with acceptance and friendship, he/she learns to find
love in the world.

21. Open Area Blind Area
Hidden Area Unknown Area
Known to
others
Unknown to
others
Discussion
Feed Back
Known to Self Unknown to Self
JOHARI WINDOW

22. Compete-When?
•Quick and decisive action is vital
•Unpopular actions need to be
implement
•You know are right
•Against people who take advantages
of non competitive behavior
Collaborate –If
•An integrative solution is required
•Your objective is to learn
•You gain Commitment by transforming
concern in to consensus
•You work through feelings that have
interfered with relations
Compromise-When---
•Goals are worthier than
efforts of assertive mode or disruption
• When opponents of equal power are
committed to mutually exclusive goals
• Temporary settlements are required
•Collaboration or Competition are not
useful.
Avoiding, if
•If is a trivial issue
•You perceive
chance of winning
•Others can solve
it better than you
•You want people
and situation to
cool down
Accommodate, if-
• You find, that you are
Wrong
•You wish the co-operation
of others
•You want social credits for
later issues
•You expect others to learn
From their mistakes