2. Agenda :Agenda :
What is communication?
Why is effective communication important?
When is effective communication important?
Communication process
Types of communication
Barriers in communication and how to overcome
Listening skills and its importance
What makes a good communicator
13. What is Barriers in Communication?What is Barriers in Communication?
They are anything that hinders the process
of communication
Obstacle in a workplace that prevent
effective exchange of ideas or thoughts
14. Types of Barriers in CommunicationTypes of Barriers in Communication
17. What is Listening?What is Listening?
Listening is receiving language
through the ears.
Listening involves identifying the
sounds of speech and processing
them into words and sentences
Listening in any language requires
focus and attention
It is a skill that some people
need to work at harder than others
19. What makes a good communicator?What makes a good communicator?
Fluency
Accuracy
Extensive vocabulary
Being a good listener
Physical apperance
A sense of humour
Not afraid of making
mistakes
Body language