It's KM at Learning Resources and Educational Media Center, Mae Fah Luang University. We are renovating "Ask a Librarian" to "Ask Us". One in the way to branding our library. - Rakphao

1. Ask a Librarian Us
Service
Let’s create “Answer
Team”
(
KM : “Ask Us” Support team
Organize by Rakphao Theppan
Learning Resources and Educational Media Center, Mae Fah Luang University

2. |
?
renew ?
?
?
?
?
?
?
??
eBook / database ?
?
Wi-Fi
Set VPN ?
Wi-Fi / eLearning / Turnitin / OPAC / … ?
Impact Factor ?
?
?

3. •
•
•
•
Ask a Librarian  Ask Us

4. Core Team
Ask Us
Sangduan
Rakphao Danut
Rujirada
Rungarun, Thiranun Sasripat
Reference desk, Training,
Turnitin
Circulation, Fine,
Book holding / Renew
Periodical Service,
Journal Impact Factor
Interlibrary Loan, DDS
eLearning Service Press Releases,
Contact Coordinator

5. New “Ask US” Page
Ask a Librarian
Us

6. Case Studies
Ask a Librarian Service

7. http://www.loc.gov/rr/askalib/

8. http://library.stanford.edu/ask

9. https://library.nyu.edu/ask/

10. https://www.lib.ncsu.edu/askus

11. http://libraries.ucsd.edu/help/ask-a-
librarian/

12. TOOLS FOR ASK A
LIBRARIAN SERVICE

13. LIVE CHAT SERVICE

14. LIVE CHAT Tools for Library

15. LIVE CHAT Tools for Library

16. LIVE CHAT Tools for Library

17. LIVE CHAT SERVICE
Ask a Librarian Service
library.mfu.ac.th
library.mfu.ac.th:8080/webchat/
Spark Client

18. Spark (chat client)
LIVE CHAT SERVICE
Download at :
http://www.igniterealtime.org/proj
ects/spark/
• Server library.mfu.ac.th
• login
• create account

19. Web Chat
LIVE CHAT SERVICE
:
library.mfu.ac.th:8080/webchat/
•
•

20. How to chat
LIVE CHAT SERVICE
web chat Spark Spark

21. CASE STUDIES
LIVE CHAT SERVICE

22. http://www.answerland.org/

23. Email Group for Ask Service
Library-Help-desk@mfu.ac.th
•
• Email Group
Library-Help-desk@mfu.ac.th
• assign

24. Email Group for Ask Service
Library-Help-desk@mfu.ac.th

25. E-News Letter Email
library@mfu.ac.th
• Announcement + Press Release + Current Awareness
Service
• library@mfu.ac.th
•
Topic
• Header
email

26. E-News Letter Email
library@mfu.ac.th
•
MFU Library vs LREMC ?
•
•
MS Word, MS Excel, PDF

27. !!!

28. PDF

29. PDF Display

30. Email Display

31. News letter

32. Thank you for your interest
in joining
Full house ^