Materi presentasi yang sangat bagus tentang bsc, balanced scorecard

1. Balanced Scorecard Cara dan Tahapan Menyusun Balanced Scorecard

2. Download free ebook, free KPIs, dan free powerpoint slides tentang balanced scorecard pada web kami di: www.manajemenkinerja.com

4. Four Perspective in Balanced Scorecard

5. Balanced Scorecard Measurements Financial Perspective Customer Perspective Internal Process Perspective Learning & Growth Perspective H asil keuangan seperti apa yang diharapkan oleh manajemen? Bagaimana memenuhi kebutuhan pelanggan organisasi Proses kerja kunci yang harus dilakukan untuk meningkatkan kontribusi lembaga Bagaimana mutu SDM, organisasi, IT, dan anggaran dikelola dan dikembangkan

6. Balanced Scorecard Measurements Financial Perspective Customer Perspective Internal Process Perspective Learning & Growth Perspective Strategic Outcome Strategic Drivers Learning & Growth

7. Strategy and Balanced Scorecard Mission – Why We Exist Vision – What We Want to Be Values – What’s Important to Us Strategy : Our Game Plan Balanced Scorecard: Map and KPI Strategic Outcomes Satisfied Shareholders Delighted Customers Excellent Processes Motivated Workforce

8. Manage Cost Efficiency Enhance Long-term Shareholder Value Increase Revenue Growth Increase Customer Acquisition Nurture Customer Satisfaction Achieve Operational Excellence Drive Demand via Customer Relation Management Manage Dramatic Growth through Innovation Implement Good Environmental Policy Corporate Balanced Scorecard Map - An Example Financial Customer Business Process Expand Market Share Develop Employee Satisfaction Learning & Growth Enhance Employee Productivity Improve Employee Appraisal System

9. Sumber dalam Perumusan Sasaran Strategis atau Strategic Objectives Sasaran Strategis Visi dan Misi Analisa Lingkungan Eksternal Analisa Proses Kerja Kunci

13. Identifying Key Performance Indicators (KPI)

14. Balanced Scorecard Identifying Defining Measuring Monitoring Reporting Key Performance Indicators Company strategy Vision Mission Strategy Balanced Scorecard

15. Vision Mission and Values Strategy Finance Customer Internal Business Process Learning Key Performance Indicators Key Performance Indicators Key Performance Indicators Strategic Objectives KPI = Ukuran atau Indikator yang akan memberikan informasi sejauh mana kita telah berhasil mewujudkan sasaran strategis yang telah kita tetapkan Key Performance Indicators (KPI)

17. Key Performance Indicators - KPI Relevan dengan Sasaran Strategis Apakah KPI memiliki keterkaitan dengan sasaran strategis? Controllable Apakah pencapaian KPI masih berada dibawah kontrol dan rentang kendali yang ada? Actionable Apakah sejumlah tindakan dapat dilakukan untuk meningkatkan kinerja pencapaian KPI? Simple Apakah KPI-nya mudah untuk dijelaskan dan dikomunikasikan? Kredibel Apakah KPI-nya tidak mudah untuk dimanipulasi?

18. Strategic Objective Measure Results KPIs RESULT Measure Activity KPIs PROCESS Tingkatan Key Performance Indicators KPI yang mengukur pencapaian hasil akhir yang ingin dituju oleh Sasaran Strategis KPI yang mengukur pencapaian proses atau aktivitas yang dilakukan untuk mencapai Result

22. Manage Cost Efficiency Enhance Long-term Shareholder Value Increase Revenue Growth Increase Customer Acquisition Nurture Customer Satisfaction Achieve Operational Excellence Develop Employee Satisfaction Drive Demand via Customer Relation Management Manage Dramatic Growth through Innovation Corporate Balanced Scorecard Map - An Example Financial Customer Business Process Learning & Growth Expand Market Share Enhance Employee Productivity Improve Employee Appraisal System

23. Tabel BSC dan KPI Perspektif Sasaran Strategis KPI Target Financial (bobot 25) Enhance Long Term Shareholder Value Profitability (Rp) 5,000 Profitability Growth (%) 10 Increase Revenue Growth Revenue (Rp) 50,000 Revenue Growth (%) 12 Manage Cost Efficiency Overhead Cost Ratio (%) 8 Customer (bobot 25) Nurture Customer Satisfaction Customer Satisfaction Index 8 Expand Market Share Market Share per Product (%) 40 Increase Customer Acquisition Percentage of Loyal Customers ( %) 50

24. Perspektif Sasaran Strategis KPI Target Business Process (bobot : 25) Achieve Operational Excellence Number of Product Defects 100 per 1 million Drive Demand via Customer Relationship - Time To Response Customers' Request max 24 hours - Number of Customer Gatherings 6 per year Manage Growth via Innovation - Number of New Products Launch 2 in this year - Number of New Initiatives Implemented for Continous Improvement 10 Learning (bobot : 25) Develop Employee Satisfaction - Employee Satisfaction Index 8 Enhance Employee Productivity - Sales Revenue Per Employee (Rp) 500 per employee Menyempurnakan Sistem Evaluasi Kinerja - Persentase Penyelesaian Sistem Manajemen Kinerja Baru 100 % ready in November 2008

25. 97.68 Perspektif Sasaran Strategis KPI Target Achievement Score Financial (25) Enhance Long Term Shareholder Value - Profitability 5,000 5,100 102 103 25.80 - Profitability Growth 10 11 110 Increase Revenue Growth - Revenue 50,000 52,000 104 - Revenue Growth 12 12 100 Manage Cost Efficiency - Overhead Cost Ratio 8 8 100 Customer (25) Nurture Customer Satisfaction - Customer Satisfaction Index 8 7.80 98 93 23.33 Expand Market Share - Market Share per Product 40 37 93 Increase Customer Acquisition - Percentage of Loyal Customers 50 45 90 Business Process (25) Achieve Operational Excellence - Number of Product Defects 10 0 per 1 million 10 0 per 1 million 100 99 24.80 Drive Demand via Customer Relationship - Time To Response Customers' Request max 24 hours average 25 hours 96 - Number of Customer Gatherings 6 per year 6 100 Manage Growth via Innovation - Number of New Products Launch 2 in this year 2 100 - Number of New Initiatives Implemented for Continous Improvement 10 10 100 Learning (25) Mengembangkan Employee Satisfaction - Employee Satisfaction Index 8 7.60 95 95 23.75 Mengembangkan Produktivitas Karyawan - Sales Revenue Per Employee 500 per employee 450 90 Menyempurnakan Sistem Evaluasi Kinerja - Persentase Penyelesaian Sistem Manajemen Kinerja Baru 100 % ready in November 2008 100 % ready on time 100

26. Developing Division Scorecard

27. Visi Misi Strategi Integrasi antara Corporate dengan Department/Division Scorecard Corporate Scorecard Divisional/ Department Scorecard

28. Proses Menurunkan (Cascading) Scorecard Kembangkan sasaran strategis dan KPI yang membantu perwujudan sasaran pada level korporat tersebut, dengan mengacu pada proses kunci dalam departemen Anda Jadikan sasaran strategis tersebut sebagai sasaran departemen Anda Indirect Method Direct Method Identifikasi sasaran strategis (SS) pada level korporat yang seluruh atau sebagian pencapaiannya menjadi tanggungjawab departemen Anda

29. Manage Cost Efficiency Enhance Long-term Shareholder Value Increase Revenue Growth Increase Customer Acquisition Nurture Customer Satisfaction Achieve Operational Excellence Mengembangkan Employee Satisfaction Drive Demand via Customer Relation Management Manage Dramatic Growth through Innovation Implement Good Environmental Policy Mengembangkan Produktivitas Karyawan Menyempurnakan Sistem Evaluasi Kinerja Financial Customer Business Process Learning & Growth Expand Market Share Tanda BINTANG menunjukkan kontribusi Divisi HR dalam pencapaian sasaran strategis level Korporat Review - Corporate Scorecard

30. Customer Learning & Growth Business Process Mengembangkan Produktivitas Karyawan Financial Sasaran Strategis (SS) XYZ yang secara langsung di-cascade menjadi SS Divisi HR Divisi HR Mengembangkan Kepuasan Karyawan (employee satisfaction) Menyempurnakan Sistem Evaluasi Kinerja

31. Analisa Proses Internal Departemen/Divisi HR No. OUTPUT "customer" EKSPEKTASI 1 Sistem dan pedoman pelaksanaan rekrutmen karyawan Semua karyawan Terpenuhinya kebutuhan karyawan baru secara tepat baik dari segi kuantitas maupun kualitas 2 Sistem dan pedoman pelaksanaan penilaian kinerja dan perencanaan karir SDM Semua karyawan Terlaksananya sistem penilaian kinerja dan perencanaan karir yang mampu mendorong pengembangan kapasitas individual dan sekaligus sinergis dengan peningkatan kinerja organisasi 3 Sistem Pelatihan yang Berkelanjutan Semua karyawan Terlaksananya pola pelatihan yang disertai dengan monitoring regular untuk memastikan penerapan materi yang telah diajarkan 4 Lingkungan Kerja yang Kondusif serta Kapabilitas Karyawan Internal HR Division Karyawan Internal HR Terbangunnya lingkungan kerja yang kondusif serta kapabilitas yang solid diantara para karyawan internal bagian HR 5 Pengelolaan Biaya Karyawan yang Optimal Manajemen Terlaksananya pola pengelolaan biaya karyawan yang efisien dan optimal

32. People Development Business Process Financial Sasaran Strategis XYZ yang secara langsung di-cascade menjadi SS Divisi HR Sasaran Strategis bertanda BINTANG adalah Sasaran Divisi yang Didesain dengan Mengacu pada Internal Core process Membangun Sistem Perencanaan Karir yang Efektif Menerapkan Pola Pelatihan Berkelanjutan Menerapkan Sistem Rekrutmen Berbasis Kompetensi Membangun Lingkungan Kerja di Depertamen HR yang Kondusif Mengembangkan Kompetensi Karyawan Internal Divisi HR Mengelola Biaya Karyawan secara Efisien Mengembangkan Produktivitas Karyawan Mengembangkan Employee Satisfaction Menyempurnakan Sistem Evaluasi Kinerja

33. People Development Business Process Financial Membangun Sistem Perencanaan Karir yang Efektif Menerapkan Pola Pelatihan Berkelanjutan Menerapkan Sistem Rekrutmen Berbasis Kompetensi Membangun Lingkungan Kerja di Depertamen HR yang Kondusif Mengembangkan Kompetensi Karyawan Internal Divisi HR Mengelola Biaya Karyawan secara Efisien Mengembangkan Produktivitas Karyawan Mengembangkan Employee Satisfaction Menyempurnakan Sistem Evaluasi Kinerja Customer HR Scorecard

37. Optimize Marketing Efficiency Drive Long term Shareholder Value Increase Sales Revenue Develop Innovative Marketing Communication Program Develop Strategic & Functional Marketing Competencies Develop Marketing Business Intelligence Accelerate New Product Development Ideas Foster Creative Thinking & Innovative Solutions Marketing Strategy Map Template Financial Customer Internal Process Learning & Growth Create Satisfied and Loyal Customers Enhance Brand Image Develop Effective Customer Relation Management

38. Optimize IT Efficiency Drive Long term Shareholder Value Enhance IT Impact on Enterprise Outcome Maintain a Reliable IT Infrastructure Develop Strategic & Functional IT Competencies Develop Effective Decision Support System Propose and Deliver Transformational Applications Promote Customer-focused Culture IT Strategy Map Template Financial Customer IT Internal Process Learning & Growth Deliver Consistent, High Quality IT Service Provide Business Units with Innovative IT Solutions

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