1. Radha Menon Mobile: +971 50 445 90 40 Email: radhamenon222@gmail.com
“True leaders ignite human potential.”
POSITION SOUGHT
CONSULTANCY-ADVISORY
Utilising my wealth of experience and expertise
Performance Management / People Management / Designing and
implementing Training / Analysing Rewards & Benefits / Contracts and
Legal / Setting up Processes / Documentation of departmental functions /
New Joiner Integration / Engagement / Assessment / Recruitment
PROFFESSIONAL-PROFILE SUMMARY
• Motivational speaker, with proven track record in raising employees to a higher standard of
performance. (Performance Manager, UAE Nationals Development, Etihad Airways)
• Proven track record in increasing commercial partnerships portfolio (Partnerships Manager,
Etihad Guest)
• Print collateral expert (Production Manager, Etihad Holidays)
• Advertising experience (Copywriter with leading ad agencies in Dubai, and, Advertising Officer,
Emirates Airlines)
ACHIEVEMENTS
• Managed more than 250 UAE National Trainees directly
• Have completed nearly 75 development and self-improvement courses
• Over 15 years experience in managing people and projects
• Certified Fire Marshal
• Part of the Emergency Response team at Etihad Airways
• Success at Inter-College, Inter-School and Inter-Departmental competitions
STRENGTHS
• A high level of maturity and level-headedness when managing trainees, with positive feedback
continuously received
• Structured and analytical approach
• Excellent interpersonal skills
• Passion, energy and enthusiasm for work
• English – spoken and written
KEY SKILLS
• Process initiation
• Documentation/Processes
• Insight/analytical skills
• Managing people

2. Radha Menon Mobile: +971 50 445 90 40 Email: radhamenon222@gmail.com
“Whether the glass is half full or half empty… it is refillable.”
POSITIONS HELD AND EXPERTISE
• Performance Manager – UAE Nationals Trainees/Etihad Airways
o Responsibilities included recruitment, assessment, performance-tracking and intervening
with disciplinary procedures if and when required
• Manager Talent Development
o Managing rotations of trainees across mandatory departments, tracking and recording
progress
• Etihad Guest – Manager Partnerships
o Sourcing and launching mileage-buying partners for the Etihad Guest Airline Loyalty
programme thereby increasing revenue, both direct and ancillary
• Etihad Holidays – Manager Print Collateral
o Responsible for the design and print of all printed collateral including the annual brochure
• Emirates Airlines – Advertising Officer
o Editing, proof reading brochures, liaising with vendors for printing
• DDB Needham – Copywriter
o Part of an award winning team
• Pangulf Publicity – Copywriter
o Part of an award winning team
INTERESTS
• Human behaviour
• Self-improvement
• The history of the UAE and its development – Emiratisation and its future
• Ancient history, culture and civilisations and how history can and sometimes does repeat itself in
today’s contextual scenarios
• Humanities
PERSONAL DETAILS
Name as in Passport : Radha Vinod Menon
Date of birth : 8th
July, 1958
Gender : Female
Linguistic Ability : Speak:: Fluent English, Hindi, Tamil, Malayalam and very basic Arabic
Write:: English and Hindi
Read:: English, Hindi; Tamil and Malayalam print
Nationality : Indian
Marital status : Married
Children : One son
Preferred mode of : SMS: 050 445 90 40 or email : radhamenon222@gmail.com
communication

3. Radha Menon Mobile: +971 50 445 90 40 Email: radhamenon222@gmail.com
“It’s very powerful when someone sees you as the person you wish you
were.”
ADDITIONAL INFORMATION – PERSONAL. This page is not sugar coated.
I will suffer fools gladly.
I could get impatient with family, colleagues or others whose main areas of expertise include masking
incompetence, intolerance or inhumanness.
On nearly every psychometric test I have done, I have been analysed as:
•Knows how to analyse and resolve problems
•Makes definite decisions
•Relies on rules to perform quality work
•Organised and precise
•Conscientious and serious
•Able to multitask, though not a fan
•Likes mobility and the absence of routine
•Can react quickly
•Looks at the bright side
•Out of the ordinary
•Open-minded
•Cooperative – for the most part
•Tidy, organized work space
•Structured
•High level of quality standards
•Flexibility
•Avoids conflicts
•Humility
•Independent spirit
•Openness to other value systems
•Know how to use rules and procedures
•Make decisions only after gathering all the facts
•Demands quality
•Enjoys analyzing procedures
•Highly intuitive
•Highly structured and organized
•A careful, systematic thinker
•Painfully honest
•Painfully diplomatic
•Enjoys people but is basically introverted
•Being exact
•Requiring clear AND detailed instructions
•NOT a mind reader
•Will not blow up under stress
•Caring deeply for how others feel
•Prefer a rational and moderate approach
•An encourager
•Even-paced
•Fact finder, goes by the book
•Reviews data carefully
•Clarifies expectations before starting
anything
•On DISC I am a high blue and a high
yellow. Yes, I know that’s a paradox.
•On my best days I am precise, reflective,
realistic, objective, sure, organized
•On my worst days I am aware of being
boring, critical, pessimistic, technocratic
and mired in details

4. Radha Menon Mobile: +971 50 445 90 40 Email: radhamenon222@gmail.com
“Innovation makes enemies of all those who prospered under the old regime.”
ADDITIONAL INFORMATION – CAREER
I have included positions held nearly 25 years ago because I still recall and continue
to implement what I learned from those humble beginnings
ETIHAD AIRWAYS
_UAE National Development_ - 2 years + (2013 to date)
Talent Development Manager / Performance Manager
Experience/Expertise
• Managing undergraduate UAE National trainees including performance management
and career development
• Designing UAE National developmental programmes
• Liaising with educational institutions like the HCT’s to ensure ROI
• Ensuring constant engagement between trainee and the corporate
• Process mapping
• Documentation of programmes
• Inculcating the desire in UAE Nationals to be part of and contribute towards the
company’s success
• Placing trainees in relevant roles
• Creating Personal Development Plans
• Career Mapping
Note:
What I do well: Motivating and managing teams with reference to training and development
What I could do better: Learn to say ‘no’ more often
What my future plan is: Seek a consultancy up to 2019 December

ETIHAD AIRWAYS
_Global Business Solutions & Services (GBBS)_, for UAE Nationals, (2013-early 2016)
Training Manager
Experience/Expertise
• Managing the training for all new joiners, in an extremely technical and highly
confidential environment (Airline Revenue Accounting)
• Over 260 trainees were managed until they merged with the business
• Responsibilities included liaising with IATA training, external vendors from India and the
UAE, tracking performance and managing the logistics for graduation
Note:
What I did well: Inspired the trainees into going the extra mile
What I could have done better: Differentiated between being supportive and being naive

5. 

6. ETIHAD AIRWAYS
Etihad Guest – 6 years (2006 – early 2013)
Manager Partnerships
Experience/Expertise
• Launching commercial partnerships – both mileage and benefits-only based
• Managing a team of 9 UAE Nationals and training them in sales and marketing roles
• Liaising with the back office team for system-related functions including mileage
rewarding
• Career development of direct reports
Note:
What I did well: Motivating and managing the team, increasing revenue via partnerships
What I could have done better: Sourced partnerships based on member-requirements

ETIHAD AIRWAYS
Etihad Holidays – 2 years (2004 – 2006)
Manager – Print Collateral
Experience/Expertise
• Managed the launch of the Etihad Holidays brochures
• Liaising with multiple advertising agencies, printers and content providers
• Managed all print collateral requirements including flyers, brochures, leaflets etc
Note:
What I did well: Produced high quality print collateral
What I could have done better: People management re: higher management

EMIRATES AIRLINE
Corporate Communications – 2 years (2002 – 2004)
Advertising Officer
Experience/Expertise
• Wrote content as and when required for new destination launch print material
• Liaising with multiple advertising agencies and Procurement
• Contributed to print collateral requirements including flyers, brochures, leaflets etc
Note:
What I did well: Engagement with colleagues, editing and proofing
What I could have done better: Explored diversification into other departments


7. WAFI ADVERTISING
Copywriter – 1 year + (late 2000 – 2002)
Experience/Expertise
• Wrote content for brochures and contributed to award-winning ad campaigns
Note:
What I did well: Copywriting
What I could have done better: Could have called a spade a diamond! Unfortunately, that is not me.

TD&A-DDB NEEDHAM
Copywriter – 7 years ( 1993 – 2000)
Experience/Expertise
• Wrote content for brochures and contributed to award-winning ad campaigns
Note:
What I did well: Copywriting, engagement with colleagues, editing and proofing
What I could have done better: Gotten less bored with the routine and the same old clients

PANGULF PUBLICITY
Copywriter – 2 years ( 1991 – 1992)
Experience/Expertise
• Started as Receptionist
• Was quickly moved to copywriter position due to my qualifications
• Wrote content for brochures and contributed to award-winning ad campaigns
Note:
What I did well: Copywriting, engagement with colleagues, editing and proofing
What I could have done better: Not much, my priority was my 2-year-old son.


8. Radha Menon Mobile: +971 50 445 90 40 Email: radhamenon222@gmail.com
“Experience is the teacher of all things.”
ADDITIONAL INFORMATION – Qualifications/Certifications summary.
But nothing beats experience.
Q Masters English Literature
Q Diploma in Journalism
Q A Commercial Insight into the Airline Industry
Q Activating Winning Behaviours
Q Activating Winning Behaviours 2
Q Art of Presentations
Q Ask Ali - Certificate
Q Aviation Security (General Awareness)
Q Aviation Security (General Awareness) Refresher
Q Aviation Security: General Awareness Refresher
Q Aviation Security: General Awareness Refresher
Q Aviation Security: General Awareness Refresher
Q AVSEC Training - General - Certificate
Q AVSEC Training - General Refresher
Q Briefing Session - Personal Development for Staff
Q Building Working Relationships - Certificate
Q Code of Business Conduct - Annual Certification
Q Committed To Excellence - Certificate
Q Communication One to One - Certificate
Q Competition Law - Certificate
Q Corporate Security Awareness - Certificate

9. Q Corporate Security Awareness Refresher
Q Corporate Security Awareness Refresher
Q Corporate Security Awareness Program Refresher
Q Customer Service Management - Certificate
Q Data Privacy - Global Privacy Programme - Certificate
Q Disruption Support Group - Certificate
Q Dolphin Contracts & Litigation System Briefing - Certificate
Q Dolphin Contracts & Litigation System Briefing Refresher
Q Emergency Response Airports Authority - Certificate
Q Employee Thriving Index (ETI) - Certificate
Q Empowering Employees Through Effective Delegation -
Certificate
Q Etihad Code of Business Conduct - Certificate
Q Etihad Code of Business Conduct - Manager's Module -
Certificate
Q Etihad Code of Business Conduct Refresher
Q Etihad Fire Marshal Course - Certificate
Q Etihad Safety Week - Certificate
Q Fire Warden Training - Theory and Practical - Certificate
Q Fire Warden Training - Theory and Practical Refresher
Q iAchieve – Towards a Performance Driven Culture -
Certificate
Q iAchieve 2015: Phase 1 - Objective Setting
Q iAchieve 2015: Phase 2 - Mid-Year Review
Q iAchieve 2015: Year-End Assessment
Q iAchieve 2016: Objective Setting Refresher
Q iAchieve Assessment Phase
Q iachieve assessment phase 2010
Q iAchieve End of Year Assessment 2011

10. Q iAchieve Mid-year Review
Q iachieve Performance Management
Q iachieve Performance Management Refresher
Q iachieve review phase 2010
Q iachieve Towards a Performance Driven Culture 2012
Q iAchieve: Mid-Year Review 2011
Q iFly Duty Travel - System Guide
Q Incident Reporting
Q Information Security Awareness Refresher
Q Innovation and Creative Thinking - Certificate
Q Interview Skills for Selection - Certificate
Q Interview Skills for Selection Refresher
Q Intro to the Standard Operating Practice for Review and
Approval of Contracts
Q Management Development Forum - Certificate
Q Management Development Forum Refresher
Q Management Development Forum Refresher
Q Management Effectiveness Workshop - Certificate
Q myRecruitment for Hiring Managers
Q Partners in Performance (PERFORMANCE MANAGEMENT)
Q Performance Improvement Plan Workshop - Certificate
Q Personal Development Plan - Managers Briefing
Q PSS - R&T - Briefing- “The Big Switch”
Q Quality Management Briefing
Q Quality Management System
Q Quality Management System Refresher
Q Safety Management System
Q Safety Management System Refresher

11. Q Successful Selling - Certificate
Q Successful Selling Refresher
Q SUKAD Customizable & Adaptable Methodology for
Managing Projects - Certificate
Q SYNERGY My Pre-Launch Checklist - All Staff
Q SYNERGY My Pre-Launch Checklist - Line Managers
Q Train the Trainer - Certificate
Q Winning Strategy in Action
Q President's Girl Guide (Government of India)
Q Numerous certificates while at school and college for
academics, sports, dramatics, debate and art