1. Batch:- 2011~2013 MCA (Exec.)Batch:- 2011~2013 MCA (Exec.)
2011-
2014
Submitted To:-
Respected Priya Mam ( ...made me Learnt)
Submitted By:-
RACHIT

2. • My sincere thanks to the project coordinator of Deaf n DumbMy sincere thanks to the project coordinator of Deaf n Dumb
school,school, Miss Monica PunjabiMiss Monica Punjabi for giving us opportunity to visit thefor giving us opportunity to visit the
school and complete the project successfully.school and complete the project successfully.
• I extend my heartfelt gratitude to our facultyI extend my heartfelt gratitude to our faculty Ms.Priya DubeyMs.Priya Dubey forfor
her guidance, timely support and encouragement in completingher guidance, timely support and encouragement in completing
this project.this project.
• I am grateful to myI am grateful to my parentsparents for their support in this workfor their support in this work
• I am thankful to my team members andI am thankful to my team members and friendsfriends for their untiringfor their untiring
help throughout this work.help throughout this work.

3. As we are doing personality development module we have been taken
a project related to our module where we would be learning how to
communicate with people around us. We have been divided into three
groups. As I am a group member and the total number of members in
my group are seven including me. The motive of our project is that we
have to learn how to communicate with people and learn about the
various aspect of personality development which are:-
I.I. PerceptionPerception
II.II. RationalityRationality
III.III. AttitudeAttitude
IV.IV. MotivationMotivation
V.V. Emotional IntelligenceEmotional Intelligence
VI.VI. AssimilationAssimilation
VII.VII. PersistencePersistence
VIII.VIII.Empathy and many moreEmpathy and many more

4. Members in my group:-Members in my group:-
Rachit Gaur (leader)
Pragati Gautam
Rajshri Vishwakarma
Ankit Srivastava
Vishal Srivatava
Jitendra Singh
Shikha Srivastava
We had visited:-We had visited:-
Deaf n Dumb School
Domino’s(I.P.Mall)
Sarnath
Café Coffee Day
Barista
(K.Y.H. London)

5. Personality Development
Attend personality
development
classes
Watch how the successful
persons do it
Lose some inhibitions,
Gain some inhibitions
Read a lot. It always
help

6.  KEEPING ……………………….ON YOUR SWOT ?...
Ans:-Ans:- MY SWOT ANALYSIS FIRST DAY ATMY SWOT ANALYSIS FIRST DAY AT
FRANKFINNFRANKFINN.
SWOT:-
STRENGTHS,
WEAKNESS ,
OPPORTUNITY ,
THREATS.
LO:1&LO:3/UNIT:1
Internal Environment
External Environment

7. STRENGTHS:-STRENGTHS:-
ConfidentConfident
IntelligentIntelligent
EnergeticEnergetic
FrankFrank
responsibleresponsible
WEAKNESS :-WEAKNESS :-
 weak in sticking to decisionsweak in sticking to decisions
Short temperedShort tempered
Less adaptableLess adaptable
OPPORTUNITIES :-OPPORTUNITIES :-
Upcoming number of
airlines& hotels
THREATS:-THREATS:-
High competitionHigh competition
 HesitationHesitation
 CommunicationCommunication

8. AFTER COMPLETING THE PROJECTAFTER COMPLETING THE PROJECT
MY SWOT ANALYSIS:-MY SWOT ANALYSIS:-
STRENGTHS:-STRENGTHS:-
 More confidentMore confident
 Effective time managementEffective time management
 bold enough to face all the problemsbold enough to face all the problems
Very frankVery frank
 More responsibleMore responsible
WEAKNESS :-WEAKNESS :-
 Communication skillsCommunication skills
 Short temperShort temper

9. OPPORTUNITIES :-OPPORTUNITIES :-
In airlines.In airlines.
Cabin Crew.Cabin Crew.
Ground staff.Ground staff.
Domestic & International airlines.Domestic & International airlines.
 Customer care executiveCustomer care executive
In hotel industry.In hotel industry.
Receptionist.Receptionist.
F&B manager.F&B manager.
Guest relationship executive.Guest relationship executive.
Pantry stewardPantry steward
Travel industry.Travel industry.
Domestic & International tour package arrangement.Domestic & International tour package arrangement.
Ticket BookingTicket Booking.
Front office executiveFront office executive
 Tour managerTour manager

10. THREATS:-THREATS:-
 Recession
 People with good communication
 experienced people
After completing my project I came toAfter completing my project I came to
know my all weakness and threats & I try to turn myknow my all weakness and threats & I try to turn my
weaknesses into my strength, and if I want a goodweaknesses into my strength, and if I want a good
personality I always have to turn my weakness into mypersonality I always have to turn my weakness into my
strength.strength.
Before joining frankfinn I was not good atBefore joining frankfinn I was not good at
communication but now I have good communication skill.communication but now I have good communication skill.

11.  Factors important for the developments of one’s
personality, state with my observation and
realization? {P1b}
• Perception: I always
had a fear of failure
that pulled me back
from doing things. I
realized that only a
winning perception
makes one successful
Mountain or horse

12. • Learning and Knowledge: I used to learn
everything mugging up with out applying it in my
daily life. I realized whatever I have learned
wrongly I have to unlearn and relearn it
• Rationality: I observed that sentiments and
emotions ruled me and I gave up my goal for
pleasure. I realized that instead of being emotional I
should be rational towards my goal.

13. • Attitude: I am a person who
is so uncertain and doubtful
I realized that attitude is
important than fact so I
should develop a positive
attitude.
• Empathy: I never
understood others feelings, I
realized that stepping into
the shoes of others will
glorify your personality.

14.  Discussing the above mentioned factors, with
example from our experience during the assignment?
(M1)
Perception
• First I was thinking that the students who are studying inFirst I was thinking that the students who are studying in
deaf n dumb school they are not happy, because there lifedeaf n dumb school they are not happy, because there life
was so boring they cannot talk & listen to someone. Butwas so boring they cannot talk & listen to someone. But
when I went there I found that my perception was wrongwhen I went there I found that my perception was wrong
about them, that they are unhappy . And I feel thatabout them, that they are unhappy . And I feel that
always we have to keep a positive perception ,andalways we have to keep a positive perception ,and
perception is all so a essential part of are personalityperception is all so a essential part of are personality
Ans:- experience which I have taken during the assignment with
examples are:-

15. Learning & knowledge
Journey in Personal development
• I observed a person Mr.muffaddal in a bus while I am
going for my project . He used to read religious
books at most of the time. When I started talking to
him he discussed almost everything about Muslim
community with good knowledge and he was keen to
get the information from me about aviation. I found
the quest in learning and adding knowledge in him.
I realized that learning is weapon and knowledge
is power. It is a growing self-reliant self image. I will
also build up the quest to learn and the gain
knowledge.

16. RATIONALITY : logical thinking
• I observed that my team mate Deepak had a
severe leg sprain at the day we have to visit the
deaf & dumb school. As the visit is pre-planned,
we couldn’t cancel the visit, but he in spite of
his pain joined us by taking the decision
logically.
To be successful in life, some decisions have to
be taken logically and reasonably to win in life.

17. ATTITUDE
I met a gate keeper’s friend named Mr. Suresh at the
deaf & dumb school, who has lost almost everything
in life. He was a successful farmer at the beginning,
but suffered a great loss in agriculture. He was not
ready to find a solution for the failure and blamed the
nature and financial to the govt. for the same.
On hearing the words of the resident, I
realized the influence of attitude, especially the
negative attitude in life. The main route to success
and development , and especially to failure is through
attitude, which I realized can be changed
accordingly.

18. EMPATHY : imaginative experience
• I observed my friend Devendra
talking to an students in deaf &
dumb school, who understands
and react to the speech very
slowly. By observing that he
asked questions & always
waited for their answer
patiently.
I realized that by
empathizing in situations
wherever required, we can
understand people and it would
be a helpful tool for me to
achieve sustained relationships
and there by to success .
My friend Devendra with students.

19.  Our statements in a above question to
conditioning? (M2)
Conditioning is the way an individual is
brought up. It is the process by which people
or animal are trained to behave in a
particular way when some situations come
across. We can’t change our past but we can
shape our future by utilizing the present well.
It play’s a important role in our life. To
become a successful person we have to keep
conditioning our self.

20. Effect of conditioning on Perception
when we went to deaf & dumb my perception
was negative I think that the children's are
very innocent because I had seen that people
does sympathy on that kind of children's but
my perception was wrong .I seen that the
children’s are very bold. Then I came to
know about my wrong conditioning & I
changed my self by self conditioning & build
up positive perception.

21. Effect of conditioning on
rationality
During my project I feel that Deepak is a logical
thinking person by giving example above. so, I think
that it may be his good conditioning given by his
mother, relatives &also by good fiends that he has.
Effect of conditioning on
attitude
A negative attitude can be changed & developed to
a positive attitude at any time if the person is willing
to do so. The farmer in a example Mr. Suresh has
negative attitude by his wrong perception & also
because he had face great loss in his life. attitude
formed by family, reference group& different
backgrounds. He has negative attitude because he is
not ready for self conditioning that’s why he is not

22. Conditioning induces development of oneConditioning induces development of one ’’ss
personality:-personality:-
If the person follow all these factors in there life:
Perception
Rationality
Motivation
Attitude
Emotional intelligence
Persistence
Empathy.etc
Then only he/she can develop his/her
personality.

23.  what qualities do you think are
required…………………………in the same context..?
[M1/M3/D1]
• Setting objective: Objectives selected by the leader should be
achievable and should not feel as a burden to the team members.
• Organizing & planning: Important thing in achieving the prefixed
objectives
• Decision making: He should be very careful in making decisions as it
should convince all the members
• Integrity & honesty: the leader should be almost honest towards his
team
• Enthusiasm: leader should be enthusiastic and that should inspire
the other members
• Ambition: he should be ambitious
• Empathy: he should understand and act according to the feelings of
the team members
• Motivational: he should be a motivation and a model to his team
members

24. My role in the same context
I have:-  Integrity & honesty
 Empathy
 motivational
 Ambition
 Awareness to work
 Punctuality
 Regular
 Helpful & Friendly
I want to develop:-
 Self discipline
 Enthusiasm
 positive attitude

25. How can I develop:-
Positive attitude
 Don’t find fault with others
 I can do instead of I cannot do
 I choose to do instead of I have to do or I need to do
Enthusiasm
 It is energy, excitement which gives joy in work and life
 It leads to commitment and overcome feelings of
tiredness, lack of sleep, disappointments and failures
Self discipline
 The major things to discipline are thoughts, emotions,
words, actions, habits and behaviours

26.  If you were given a task to………………………………...in
doing the same?...[M3/D2/D3]
THE PERSON I
OBSERVED
• Name : Mr. Suresh
• Age : 55 yrs
• Occupation : Farmer
• Marital status : Married
• Two daughters, both married.
• & his wife expired last year.

27.  Mr. Suresh was so sad when I met him. His
residence was in shujapur.He was living in Indore
from a year. The friend of Suresh told me that Suresh
is a reserved person and he is very much depressed of
what has happened to his life. He was typical farmer
who owned acres of land where he has made every
types of crops in the seasons. He was a happy man
with his family. Every step in his agriculture was
success. He was a socially respected person. The
agricultural sector begin to decline and Suresh
suffered great losses in his work. He could not
accept what has happened to him, his wife’s death,
daughters questioning his activities etc. He blamed
the nature and improper financial aids from govt.
When I met Mr. Suresh, he was mentally disturbed.
He was the shadow of his past.
Reasons for Weaknesses

28. • From this case the factors which Suresh has to
improve. According to my thinking, he should
improve his :
• Perception
• Attitude
• Rationality
• Persistence
• Learning & Knowledge
• Motivation
Things that he has to develop:-

29. • I strongly believe that the reason for Mr. Suresh depressed
personality is due to his lacking of confidence and motivation.
One another reason is lack of support from common people
because his wife was no more & two daughters had been
married . If he had consulted with a person who would have
given guidance to him in his decline, he would not be in such a
situation now.
Threats:-
• The major threat in converting his weakness to his strength is
his willingness to co-operate with the proper guidance given to
him. it will very difficult for me to convince my family to
support me because they thought that I will not concentrate on
my studies and they will not allow me to do what I want to do!!!
Efforts that he can take:-

30. LO:2/UNIT:1

31.  how do you think time management was important for the
activity that you performed and why? while discussing talk
about the barriers that you came across for managing time
effectively and throw light on how you removed the same…….
[P]
 I think time management was very important for that activity. We had performed
because if we had not managed the time we didn’t get success in our work & also I
had no schedule of time in my life I can not do my work properly . In project we had
face many problems & barriers that came are Time, likes & dislikes & lack of
discipline.
 Time:- There was no time management in our group & this was the biggest
problem we faced while doing the project, but we manage our work.
I think that I am bad time manager & also I have to work hard on it.

32.  Likes & dislikes:- In my group there was many likes & dislikes like some
members wanted to do work & some did not want to do work. So we talked upon that we
are in team & we have to perform like a team then only we will get success.
 Lack of discipline:- In our group there was lack of discipline but it wasn’t so
big. We had talked & removed it.
 removing the above factors
 By taking highly urgent task first.
 By setting deadlines for highly important tasks to make it my daily routine.
 Completing the task within the set time period.
 By making schedule to learn new things and develop my natural talents and
abilities

33.  How do you think an individual can be a better
planner in terms of time Management, discuss…...
[M1]
The individual can be a better planner in term of time
management if he/she or a team apply these approach:-
 Prioritize:- Prioritizing your to-do list helps you and spend
more of your time on the things that really matter to you. Always do
the difficult job first. This will free your time and allow you to spend
time on activities of your interest.
 Plan your schedule:- spend some time at the beginning of each
week to plan your schedule. All you need is fifteen to thirty minutes
each week for your planning. At the end of a day, take a review that
what I want to do & what work I had done. It will helps you to
manage time.

34.  Put things in writing:- Using a to-do list to write things down
is a great way to take control of your projects and tasks and keep
yourself organized.
Applying all these factors any individual can work properly.
A single person has a goal in life he wants to achieve that goal in
any how. He is self dependent & he has time schedule in his/her life
that’s why an individual can be a better planner.
 Set goals/achieve goals:- Make schedule to set your goals. Start
and write down your progress for each goal. Go through your
goal each week to make sure that you are on the right track or not.

35.  Study the team that you work with this assignment.
Analyze good time manager and talk about the good
practices you have noticed for efficient time
management. Looking back, please recollect as to how
you could have saved time in completing this project.
How does your approach compare with your teammate’s
approach......?[D1-D2-D3]
 Al1 the team member’s were good time manager. first we all were
bad time manager but when we talked about it we all improved
ourselves & became a good time manager. Now we manage our time
according to work we all are sincere to our work, honest, punctual
& regular. We all had good behavior & we had friendly nature, all
were disciplined & by utilizing free & wasted time we completed our
project. All these qualities helped us to complete this project in
given time.

36. Good time manager in our team
• I noticed that during the assignment, my teammate
Deepak, managed the time efficiently.
• He was punctual, arriving the place before 15 minutes.
• He talked politely with the student’s & also given
suggestion that how can we save our time likewise.

37. Comparison on time saving
As I observed that Deepak was the efficient time
manager in our team. I could have managed time
efficiently if:-
I could have been punctual, reaching the place before
10 minutes, as I know the route clearly.
I could have prepared a questionnaire the before day
itself to reduce the time in making it on-time
My approach
 My approach was same with my teammates’ approach
because we all were same. We all were good time manager &
we all managed our time very well.

38. LO:4/UNIT:1

39.  What is the importance of having a ‘open self’’What is the importance of having a ‘open self’’
personality? Own does one develop an open selfpersonality? Own does one develop an open self
personality?....[P]personality?....[P]
Open self personality
Open self personality plays a very important role in our life. If a
Person know owns personality and is willing to share ideas ,
thoughts , feelings and values with others , He should know
himself better than others know about him. That person is
called an open self personality. Having open self personality u
can interact with people very easily you can share your dream,
desire & thought.

40. Importance of open self personality
 People skills are essential for success in today's
competitive environment.
 To be successful in service sector.
 Very clear to others.
 Share …without shyness , removing of lack of confidence.
 Make helpful , positive interpersonal relations.
 Get better opportunity.
 Give respect to other and get respect .
 Every one wants to talk you.

41. How to develop an open self personality!
• Know your self
• Decide your objective
• Say ‘ HELLO ‘ first
• Be pro-active at all time
• Share your dreams ,hobbies and ambition
• Be on time
• Smile a lot
• Help others
• Friendly with all
• Keep small success on going on

42.  With respect to interpersonal behaviour, analyze…………………johari window,
Ego states, transactional analysis, an the four basic
attitudes……………how you plan to change………..[M1/M2/M3- D1/D2/D3]
I am TAHER SALIM & my group name isI am TAHER SALIM & my group name is Happy Lions.Happy Lions. In my group there wereIn my group there were
seven members including me. There is some interpersonal behaviorseven members including me. There is some interpersonal behavior
information:-information:-
JOHARI WINDOW:-JOHARI WINDOW:-

43. SOURABH PORWAL:-SOURABH PORWAL:-
Sourabh isSourabh is not very open selfnot very open self
because he didn’t talk to anybecause he didn’t talk to any
person well. In project Iperson well. In project I
had seen that he didn’t askhad seen that he didn’t ask
any question to any personany question to any person
and he always use to keepand he always use to keep
quite and I think that sourabhquite and I think that sourabh
is very knowledgeable personis very knowledgeable person
but he is trying to removingbut he is trying to removing
his hidden self .his hidden self .
40%
17%
23%
20%
Open self
Blind self
Hidden self
unknown self
60%23%
7%
10%
Open self
Blind self
Hidden self
unknown self
DEVENDRE SISODIYA:-DEVENDRE SISODIYA:-
Devendre has open self becauseDevendre has open self because
in Project he goes and talks toin Project he goes and talks to
person very well and he tellperson very well and he tell
maximum thing which he hadmaximum thing which he had
done in his life.done in his life.

44. ARJUN MANDALOI:-
Arjun is openself because
while talking to any person
he didn’t feel hesitation & he
also didn’t think that what was
saying & while when we were
completing our project he had
tell that what he had done &
from which family he belongs
& what his father & mother do
and what he had to become in
his life.
GOVIND S. BHATIA:-
Govind is hidden self he
doesn’t talk to any person & I
had seen that in class he
doesn’t communicate with us
& staff members properly.
45%
10%
25%
20%
Openself
Hiddenself
Blindself
Unknownself
30%
45%
10%
15%
Openself
Hiddenself
Blindself
Unknownself

45. DEEPAK MISTRY:-DEEPAK MISTRY:-
Deepak is openself because when
he talks to person he is very
confident. In project I had noticed
that he is very clear that what he is
saying. He is also a creative
person. He had also tell us about
his past that from where he is &
about his family. In my opinion if
he removes his hidden self he
would be successful in his life.
55%
13%
25%
7%
Open self
Blind self
Hidden self
unknown self
55%
20%
15%
10%
Open self
Blind self
Hidden self
unknown self
ROHIT SHARMA:-ROHIT SHARMA:-
Rohit has open self because he
used to tell maximum things
which he had faced in his life &
20% he is blind self because he
doesn’t no what qualities he had
& what he can do in his life
because he choose not to do work
at time.

46. EGO STATES

47. EGO STATE of my group members.
ROHIT  Adult Ego State
He has adult ego state but sometimes he uses child ego state but although
we were comfortable with him.
SOURABH  Adult Ego State
Sourabh has adult ego state in project when we gave any work he did it
properly & nicely.
DEVENDRE  Adult Ego State
Devendre has adult ego state because when we were doing our project he was
very sincere & listening the manager that what he was saying.
ARJUN  Child Ego State
He has child ego state In project if we give some work he always
take it lightly & do mimicry.
GOVIND  Adult Ego State
while we were going for our project he told that if we go pizza hut first our
time will be save & we can utilize our time at other place.
DEEPAK  Parent Ego State
Deepak is very knowledgeable person.

48. LIFE ATTITUDE (STROKES)
of my group members
ROHIT  I am OK/you are OK, I am not OK/you are OKI am OK/you are OK, I am not OK/you are OK..
SOURABH  I am OK/you are not OK, I am not OK/you are not OKI am OK/you are not OK, I am not OK/you are not OK..
DEVENDRE I am OK/you are OK, you are OK/I am not OKI am OK/you are OK, you are OK/I am not OK..
ARJUN I am OK/you are not OK, I am not OK/you are not OKI am OK/you are not OK, I am not OK/you are not OK..
GOVIND  I am OK/you are not OK, I am not OK/you are notI am OK/you are not OK, I am not OK/you are not
OKOK..
DEEPAK I am OK/you are OK, I am not OK/you are OKI am OK/you are OK, I am not OK/you are OK..

49. Transactional AnalysisTransactional Analysis for group members.for group members.
ROHIT:-
Abbreviation used
A.E.S. :- Adult Ego State
P.E.S. :- Parent Ego state
C.E.S. :- Child Ego State
Devender
A.E.S
Govind
A.E.S
Arjun
C.E.S
Deepak
A.E.S
Sourabh
A.E.S
Taher
A.E.S
Rohit
A.E.S
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult

50. SOURABH:-
Devender
A.E.S
Govind
A.E.S
Arjun
C.E.S
Deepak
A.E.S
Rohit
A.E.S
Taher
A.E.S
Sourabh
A.E.S
Adult
Adult
Child
Child
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult

51. Devender:-
Sourabh
A.E.S
Govind
A.E.S
Arjun
C.E.S
Deepak
A.E.S
Rohit
A.E.S
Taher
A.E.S
Devender
A.E.S
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult

52. Arjun:-
Devender
A.E.S
Govind
A.E.S
Sourabh
A.E.S
Deepak
A.E.S
Rohit
A.E.S
Taher
A.E.S
Arjun
C.E.S
Adult
Adult
Child
Child
Adult
Adult
Adult
Adult
Adult
Adult
Child
Child

53. Govind:-
Devender
A.E.S
Arjun
C.E.S
Sourabh
A.E.S
Deepak
A.E.S
Rohit
A.E.S
Taher
A.E.S
Govind
A.E.S
Adult
Adult
Child
Child
Adult
Adult
Adult
Adult
Adult
Adult
adult
adult

54. Deepak:-
Devender
A.E.S
Arjun
C.E.S
Sourabh
A.E.S
Govind
A.E.S
Rohit
A.E.S
Taher
A.E.S
Deepak
A.E.S
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Parent
Parent

55. My interpersonal behavior skills are :-My interpersonal behavior skills are :-
JOHARIJOHARI
WINDOW:-WINDOW:-
68%
9%
11%
12%
Openself
Blindself
Hiddenself
Unknownself
I am openself because I
share all the things
with my friends related
to anything first I can
not communicate
properly .but after my
PD classes I had
removed my hesitation
but then after I have to
work hard upon many
things like hidden self,
blind self etc.

56. EGO STATE
My EGO state is :-My EGO state is :-
ADULTADULT
Life stroke
My life stroke is :- I am OK/ You are OK, I am not OK/YouMy life stroke is :- I am OK/ You are OK, I am not OK/You
are not OK.are not OK.
My ego state is adult because if someone give me a task
then I think that I have to complete as fast as possible
then I think upon it and reach to my destination .but
sometimes I use child ego state.
I am very empathy

57. TransactionalTransactional
AnalysisAnalysis
Devender
A.E.S
Arjun
C.E.S
Sourabh
A.E.S
Govind
A.E.S
Rohit
A.E.S
Deepak
A.E.S
Taher
A.E.S
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Adult
Child
Child

58. The changes which I want to bring in myself
My hidden self, Unknown self, into my open my self and as well as myMy hidden self, Unknown self, into my open my self and as well as my
stroke. I am not OK you are not OK.stroke. I am not OK you are not OK.
How can I develop
To change my hidden self into my open self personality as well as myTo change my hidden self into my open self personality as well as my
stroke I am not OK / you are not OK into I am OK / you are OK.stroke I am not OK / you are not OK into I am OK / you are OK.
By proactive at all the time.By proactive at all the time.
By communicating..By communicating..
By share my ideas, desires, hobbies and ambition..By share my ideas, desires, hobbies and ambition..
By empathy.By empathy.

59. The interpersonal skills of other two group are:-The interpersonal skills of other two group are:-
Group I :-Group I :-
In this group maximum people have hidden self and minimumIn this group maximum people have hidden self and minimum
person have open self, maximum person have adult Ego state andperson have open self, maximum person have adult Ego state and
there life Stroke is I am OK/you are OK.there life Stroke is I am OK/you are OK.
Group II :-Group II :-
In this group Maximum people have open self and minimumIn this group Maximum people have open self and minimum
persons Have hidden self, maximum person have child Ego statepersons Have hidden self, maximum person have child Ego state
and there life stroke is I am not OK/You are OK.and there life stroke is I am not OK/You are OK.

60. LO:1/UNIT:3

61. • It’s a process of convey the message from sender
to receiver threw the channel and receiver sends
feed back to sender.
What is communication ?

62. What are the most important parts of
communication......... Discuss in detail...........how
you could remove them…[P]
COMMUNICATION
Verbal 7% Non verbal 93%
Voice Modulation
Tone, Pitch, volume
38%
Body language
55%

63. VERBAL COMMUNICATION
The basis of communication is the interaction between people.
Verbal communication is one way for people to communicate face-
to-face. Some of the key components of verbal communication are
sound, words, speaking, and language.
NON-VERBAL COMMUNICATION
Non verbal communication is usually understood as the process of
communication through sending and receiving wordless messages.
Non verbal communication can be communicated through gesture,
touch, by body language or by facial expression and eye contact.

64. Barriers of communication
Personal barrier:-
Your style and character (rude, polite, shy, outspoken)
Preparation & presentation
Lack of clarity (pronunciation, pitch, etc.)
Lack of credibility
Timing
Physical barrier:-
The barrier comes due to the physical or virtual
object and it effects to the communication process that is
called as physical barriers. Like noise or partition between
sender and receiver.
Semantic barrier:-
The Barriers comes due to the language is called as
semantic barriers. Most of the difficulties in communication
arise because the same word or symbol means different
things to different individuals.

65. Barriers which I had faced
When we were doing our project we went to CCD (Cafe Coffee Day)
the manager of ccd Mr. Richard Thomas was very fluent in english
the barrier which i had faced is that i can’t understand that what he
was saying.
 removing the barriers
I. By start improving upon pronunciation
II. By develop habit of reading – start with the English newspaper / Comics
III. By understand first, then communicate

66. How would you correlate this assignment ............... for a
job that you plan………this course? Is there any correlation
communication? How?
[M2/M3]
By using Personality development factors and communication skillsBy using Personality development factors and communication skills
correlation of my experience with respect to job which I would take up incorrelation of my experience with respect to job which I would take up in
the future:- clarity, correctness, courtesy and completion.the future:- clarity, correctness, courtesy and completion.
I) Make eye contact while you communicate with other person.I) Make eye contact while you communicate with other person.
II) Always maintain your facial expression with words which you use.II) Always maintain your facial expression with words which you use.
III) Communication must be in positive language.III) Communication must be in positive language.
IV) Always be in a neat & proper grooming.IV) Always be in a neat & proper grooming.
V) Positive attitude.V) Positive attitude.

67. Verbal:- Use of correct words can impress professionally attached
people, and it gives as a status in society.
Non-Verbal:- Body language can help us to explain what we mean.
Our expressions can make some one to pay attention.
Our voice modulation can give more impact in world.
Confidence can given positive impact on others.

68.  Plan for another project like wise for
future……………………….also share your plans for
improvement for the next project taking the corrective
measures from the current one…..[D2/D3]Hospitality and Aviation.Hospitality and Aviation.
How to attend customer’s in Hospitality & Aviation industryHow to attend customer’s in Hospitality & Aviation industry
Aim:-Aim:- Cabin crew and Hotel managementCabin crew and Hotel management
The plan for Making the next project taking the corrective measuresThe plan for Making the next project taking the corrective measures
from the last one.from the last one.
Suggestion and changes for next project:-Suggestion and changes for next project:-
I) Need proper directionI) Need proper direction
II) Need own vehicleII) Need own vehicle
III) By managing time of instituteIII) By managing time of institute
IV) By taking full knowledge about industryIV) By taking full knowledge about industry

69. HEAD
OFFICE
CENTRE HEAD
STAFF
TEACHER
STUDENT

70. COMPANY
HEAD
GENERAL MANAGER
RECEPTION
STUDENT

71.  Evaluate your own communication skills and
suggest improvement for same …...[D1]
StrengthStrength
I. Positive attitude
II. Assimilation
III.Confident
IV.Good relation
WeaknessWeakness
I. Lack of knowledge
II. Lack of communication Skill
III.Lack of work experience
IV.Nervousness
Removing of above barriers:-Removing of above barriers:-
I) Work upon communication skillsI) Work upon communication skills
II) work for good relationshipII) work for good relationship
III) Removal of personal barriersIII) Removal of personal barriers
IV) By reading booksIV) By reading books

72. LO:2/UNIT:3

73.  Make an …………………..understand about Moral Values
and character building………….In one’s career….[P2a]
Moral Values
It plays a very important role in our life,
because all the moral values come from
our parents, teachers, elders, friends,
and from our religion. It shows our
personality and family background.
Importance of moral values
Values are the guiding principles, decisive
in day to day behaviors as also is critical
life situations. Values are a set bring of
principles or standards of behavior. Values
are regarded desirable, important and held
in high esteem by a particular society in
which a person lives.

74. Character Building :-
Character building plays a important role in our life to
build a good character because in moral values we get
knowledge about behavior and nature. The factors which
requires to build a good character are:- Sincere, honesty,
positive attitude, good and friendly nature.
Development of moral values:-
We can develop our moral values by reading good and
knowledgeable books & taking guidance by good person
and also by communicating with people.

75.  Map your personal experience of this……………
you observed around you………[M1/M3]
The places which we had visited I observe that they had:-
• Good and friendly nature
• Positive attitude
• Sincere, Honest
• Perception
• Motivation.
• Politeness
• Respectful

76.  Plan/give a suggestion for others and yourself for
building a strong………personal & professional life……
[M2/D2/D3]
Suggestion for others:-
Respectful
Good behavior
Sincerity
Assimilation
Positive attitude
Persistence
Perception
Suggestion for myself:-
Honesty
Respectful
Good behavior
Politeness
friendly relation
Sincerity
Positive attitude
Persistence

77. Importance in personal life:-
 Good thinking ability
 Sincere
 Honest
 Good and friendly relation
Well groomed
Importance in Professional life:-
 Helps to maintain a good relation in industry.
 gives full attention towards our work.
 Helps to maintain a good personality.
 Helps to Make a Good career.

79. DEAF & DUMB association Indore (M.P.)

80. I TAHER SALIM Fifth from Left
Prize distribution to students of Deaf n Dumb School, Indore (M.P.)

81. Mr.Jagdish namdev manager of pizza hut Indore (M.P.)
I TAHER SALIM First from Left

82. • We are honored to spent time those childrenWe are honored to spent time those children
who is in Deaf n Dumbwho is in Deaf n Dumb
• I feel some Big changes in me because of themI feel some Big changes in me because of them
and those factors which I learnt in Personalityand those factors which I learnt in Personality
development.development.
• I am inspired threw them that still we haveI am inspired threw them that still we have
more opportunities in our hand to do somemore opportunities in our hand to do some
thing.thing.
• Now I realize the importance of timeNow I realize the importance of time
managements.managements.

83. I here by declare that the assignment
“Personality Development” is done by
me and it is my own work.