The document outlines six steps to deal with complex problems: 1) Know your motives and acknowledge the complexity, 2) Define the problem, 3) Go deeper into the underlying issues, 4) Decompose the problem into smaller components and involve others, 5) Generate and evaluate potential solutions, and 6) Implement plans, check results, and be ready to address new complexities. It emphasizes moving from control to influence, plan to learn, and predict to understand complex issues. The process involves questioning assumptions, analyzing root causes, simplifying problems, considering multiple perspectives, and being willing to try new approaches.
2. Problem
Any situation or matter that involves doubt,
uncertainty, difficulty and need attention to be
solved or discussed
Complexity
Something that is difficult to understand means
lack simplicity, leads to complexity
3. “To Solve any problem, here are three
questions to ask yourself: First, What could I
do? Second, what could I read? And third,
Who could I ask?”
4. Manage the Complexity
From Predict to Understand
From Control to Influence
From Plan to Learn
“There is time in the life of problem when it is
big enough to see, yet small enough to solve”
5. Steps to Deal with Problem
1- Know Your Motives
Asking WHY helps us to go deeper into our
reasoning and unconscious beliefs
Acknowledge the complexity
Recognizing the problem
6. 2- Define the Problem (What is the problem?)
Create a focusing Statement
What is the desired problem and what is the
desired outcome
Analyze
Collecting the correct concerning information
Investigating the real facts and causes
“The real problem may not be what you initially
think the problem is”
7.
8. 3- Go Deeper into the Issue
Identify the underlying issue
Mental Modeling that is drawing the problem out
of your mind
Understanding the problem
9. 4- Problem Decomposition
Breakdown into smaller components
Involve all the right people who can help
“Complex things can be simplified in a way that
makes them easier to understand”
10. 4- Converge and Diverge Ideation (What is the solution
to this problem?)
Design a solution search strategy
“The first solution is not necessarily the best one and a
few alternatives should be considered”
Diverge is throwing in every possible solution
Converge is the opposite that is removing options
according to whether they’re impractical, improper
11. 5- Translate Plans to Actions
Selection of the appropriate solution
Prioritize the work
Implement plan
Check the results/Assess the effectiveness
Compromise with the change
12. 6- Try Again
Ready to deal with the next complexity
Draw the Behavior time graph
Structured information
Cope with the problem/Try to minimize the
problem
13. Questions to ask
“What would solve the problem?”
“What strategy could resolve the root cause?”
“What solutions have already been thought of?”
“What approaches haven’t been thought of?”
“How could we stop this situation from recurring?”
“What different methods might work?”
“What crazy ideas might help?”