Relationship Sales in the Call Centre

•

12 gostaram•883 visualizações

Robert Beckerman

Relationship strategies to increase sales in the call centre with existing agents. RIGHT. NOW.

Negócios

Relationship Strategies can Increase Sales in the Call Centre with No Risk and Low Cost ,[object Object],[object Object],[object Object],[object Object]

The Potential Longer-Term Impact of Selling on an Inbound Customer Service Interaction Over-emphasizing sales can hurt relationships.

How Relationship Strategies Can Sell More Business as Usual Relationship Strategy Inbound Call Sale No Sale No Feedback Automated Relationship Sales Program Issue Resolved Initiate Dialogue Collect Feedback Close The Call

Actual Results: More Sales after ‘No Sale’ Calls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collect Feedback for the Relationship Sales Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Selling Automatically Continues After the Call ,[object Object],[object Object],[object Object],[object Object],Customer Follow-Up Strategy After-Call Sales Contact Call Data

How the Raybec Solution Makes It Easy To Sell More After the Agent Completes the Call ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mechanizing Best Sales Practices Increases Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Click to Micro-Site Personalized Micro-Site

Case Study Relationship Sales Strategies for Call Centers Increasing Sales, Retention and Satisfaction Presented at : Purdue University Call Centre Campus Las Vegas Conference

Agents asked for Feedback. A Thank You Card was sent as a follow-up Process ,[object Object],[object Object],[object Object],[object Object]

Customer feedback was collected ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales and retention results were outstanding ,[object Object],[object Object],[object Object],Increase in Sales + 5.6% Measurement was tracked with statistical confidence of 95% for 12 months 5.6% X%

What was learned… ,[object Object],[object Object],[object Object]

How To Get Raybec Working For You ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mais conteúdo relacionado

Mais procurados

How Do You Measure Online Rewards Program ROI?Incentive Solutions

How Digital Marking Can Pay For Itself - Amplify Digital Conference CorkWolfgang Digital

Affiliate based ppc_issues_and_options-david_naffzigerzachbrowne

permission based marketingFrederick Camp

Ashley Plack - Profit-Driven Marketing: The New PlaybookAutumn Quarantotto

Wolfgang Essentials 2017 - Tracking In-Store Sales - ONLINE!Wolfgang Digital

Advertisers: Why Affiliate Commission Segmentation MattersWade Sisson

5 more ideas to improve loyalty program cost effectiveness Benjamin FILAFERRO

Chapter 7- PresentationMCM354Basim

Automation Toolkit: Go Ahead's Tips for Moving to 1:1 CommunicationSalesforce Marketing Cloud

Net Promoter Camp TrainingIPRA conference

It Takes Two: How to Grow with your Customers for Relationships that LastInfluitive

Successful PPC Campaigns for Lead GenerationMartin Svilenov

How to enhance direct mail resultsAgilOne

Grow your email maturity: Essential emails you should be sendingPure360

Using Analytics to Improve Your Affiliate MarketingAffiliate Summit

Are All Digital Things Created Equal?DigitalMarketingShow

The UPS Store Presentationbarnes_mich

Mais procurados (18)

How Do You Measure Online Rewards Program ROI?

How Digital Marking Can Pay For Itself - Amplify Digital Conference Cork

Affiliate based ppc_issues_and_options-david_naffziger

permission based marketing

Ashley Plack - Profit-Driven Marketing: The New Playbook

Wolfgang Essentials 2017 - Tracking In-Store Sales - ONLINE!

Advertisers: Why Affiliate Commission Segmentation Matters

5 more ideas to improve loyalty program cost effectiveness

Chapter 7- Presentation

Automation Toolkit: Go Ahead's Tips for Moving to 1:1 Communication

Net Promoter Camp Training

It Takes Two: How to Grow with your Customers for Relationships that Last

Successful PPC Campaigns for Lead Generation

How to enhance direct mail results

Grow your email maturity: Essential emails you should be sending

Using Analytics to Improve Your Affiliate Marketing

Are All Digital Things Created Equal?

The UPS Store Presentation

Destaque

Grow Sales with Customer Relationship ManagementCraig Klein

Why Relationships Matter in Modern SellingIntrohive

Relationship sellingSujit Shrivastava

Retail salesmanship in retail storeAlfian Rinaldi

Relationship Selling PresentationSilicon Halton

Customer preference for volkswagen carsSwamit Gupta

Volkswagen marketing pptSachin Kharatmol

presentation on Toyota motors L.t.dShivam Gupta

Services Marketingsarveshsoni

Destaque (9)

Grow Sales with Customer Relationship Management

Why Relationships Matter in Modern Selling

Relationship selling

Retail salesmanship in retail store

Relationship Selling Presentation

Customer preference for volkswagen cars

Volkswagen marketing ppt

presentation on Toyota motors L.t.d

Services Marketing

Semelhante a Relationship Sales in the Call Centre

Making Money In A Downturn EconomyIncome Access

Making Money In A Downturn EconomyNicky Senyard

Marketing Strategies That Enable Sales Force SuccessISA Marketing & Sales Summit

Panel Discussion: DemandGen Report Marketing Automation User SurveyManticore Technology

OpsStars Boston Session | A B2B Revenue Ops Success Framework and Maturity ModelLeanData

Revenue Operations Research & Best PracticesHeinz Marketing Inc

“Who's Calling? Customizing the Caller Experience to Feed the Bottom Line”InfoCision Management Corporation

Cracking the C-Suite: Finding and Aligning with the Relevant Executive in 2010G3 Communications

OpsStars NY Session | A B2B Revenue Ops Success Framework and Maturity ModelLeanData

Social media roi_draftMiCAFreaka

Channel Leads Processes Best Practicesguest8fae1d

What is Customer Success?Shreesha Ramdas

Customer World Marketing OperationsAdam "AB" Bloom

Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...amber-javaid

Delivering a Predictable Pipeline: B2B Revenue Ops Success FrameworkHeinz Marketing Inc

Demand Generation - Best Practices & Lessons Learnedmparin

The Power of Offline Data, OnlineHanapin Marketing

Email Marketing Best Practicesabunoaman

Mystery Shopping, Customer Feedback, Social Media Monitoring ServicesAnn Michaels & Associates

Semelhante a Relationship Sales in the Call Centre (20)

Making Money In A Downturn Economy

Marketing Strategies That Enable Sales Force Success

Panel Discussion: DemandGen Report Marketing Automation User Survey

OpsStars Boston Session | A B2B Revenue Ops Success Framework and Maturity Model

Revenue Operations Research & Best Practices

“Who's Calling? Customizing the Caller Experience to Feed the Bottom Line”

Cracking the C-Suite: Finding and Aligning with the Relevant Executive in 2010

OpsStars NY Session | A B2B Revenue Ops Success Framework and Maturity Model

Social media roi_draft

Channel Leads Processes Best Practices

What is Customer Success?

Customer World Marketing Operations

Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...

Delivering a Predictable Pipeline: B2B Revenue Ops Success Framework

Demand Generation - Best Practices & Lessons Learned

The Power of Offline Data, Online

Email Marketing Best Practices

Mystery Shopping, Customer Feedback, Social Media Monitoring Services

Último

Mckinsey foundation level Handbook for ViewingNauman Safdar

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwaitdaisycvs

PHX May 2024 Corporate Presentation FinalPanhandleOilandGas

Cannabis Legalization World Map: 2024 UpdatedCannaBusinessPlans

joint cost.pptx COST ACCOUNTING Sixteenth Edition ...NadhimTaha

Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecZurliaSoop

Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Availablepr788182

Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...pujan9679

Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGpr788182

Marel Q1 2024 Investor Presentation from May 8, 2024Marel

Arti Languages Pre Seed Teaser Deck 2024.pdfwill854175

How to Get Started in Social Media for Art League CityEric T. Tung

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Falcon Invoice Discounting

Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic

Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAITim Wilson

Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizharallensay1

QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptxDitasDelaCruz

New 2024 Cannabis Edibles Investor Pitch Deck TemplateCannaBusinessPlans

Phases of Negotiation .pptxnandhinijagan9867

Putting the SPARK into Virtual Training.pptxCynthia Clay