Even if you are not into marketing and design, your input as a startup owner in developing your brand matters. Here's why and how.

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The Non-marketer's
Guide to Building a
Startup Brand

2. Richmond Corporate Advisory Pte. Ltd. | www.rbcrca.com.sg | +65 6423 0777 | acc@rbcs.com.sg
Have you ever asked your existing and potential clients about their first impression of your
product or services? If yes, do their answers match your expectations? Or did you hope to
hear more exciting insights?
It’s true that when you are setting up a company in Singapore, you would likely prioritize
funding, product development, and company registration before anything else. But when
your product is out there, the key to your business’ success is branding. Why?
 Your sales and marketing activities are based on what your brand conveys.
 You and your competitors may be carrying out the same marketing tactics. The only
thing that would make you stand out is your brand.
 It is branding that develops and strengthens customer loyalty.
As an entrepreneur, you might reason that you do not even know how branding works or
what it really is. You can outsource branding consultants and marketing agencies to help
you establish your brand, but branding requires more than just skills. Branding does not
start and stop at your logo, its colors, or your business slogan. Branding only becomes
possible with your vision.
Here are the things you need to know about branding as a startup owner:
What is a brand?
The definitions of a brand are well summed up at The American Marketing Association’s
website. The basic is "name, term, design, symbol, or any other feature that identifies one
seller's good or service as distinct from those of other sellers."

3. Richmond Corporate Advisory Pte. Ltd. | www.rbcrca.com.sg | +65 6423 0777 | acc@rbcs.com.sg
The more meaningful definition is: “a customer experience represented by a collection of
images and ideas; often, it refers to a symbol such as a name, logo, slogan, and design
scheme. Brand recognition and other reactions are created by the accumulation of
experiences with the specific product or service, both directly relating to its use, and through
the influence of advertising, design, and media commentary."
Note the term experience above. Experience may refer to what the experts at Kissmetrics
believe a brand is all about: your purpose, personality, voice, culture, values, and most of
all, your audience.
A quote from Maya Angelou simplifies the goal of branding: “I've learned that people will
forget what you said, people will forget what you did, but people will never forget how you
made them feel.”
Appealing to the emotions and memory of your audience may be tricky, but you can
incorporate techniques into the process of building your brand.
Know your startup to the core
Your brand is what separates you from your competitors. Also, how you treat your startup
will reflect on the message of your branding. If you can determine what makes you unique
and how you want to connect with your market, then your introduction to branding would
be a breeze. You can use these guide questions:
 What is your startup’s mission-vision?
 What are the different benefits and features of your products or services?
 Who are your target customers? What motivates them? Why do they need your
products or services? What struggles or issues are you trying to help them solve?
 When they chance upon your startup’s products or services, what kind of feeling or
mood you want them to experience? Do you want them curious, amazed or amused?
 What words you want them to associate with your startup?
 What type of relationship do you want to establish with your customers? Would they
appreciate a home type of environment, a corporate style, or a fancy atmosphere?
Details matter
You can still be involved in the process of developing your brand even if you plan to
outsource design services.
Here are some details for your brand that may need your input as a startup owner:
- Audience. Dig deep and wide when it comes to your audience so you can identify
the elements that will connect your brand to them and make it more relevant. For
example, NewsCred’s findings suggest that businesses that target millennials need to
be aware that they want brands that respond to their needs and resonate with their
cultural interests without the hard sell. So what is the lifestyle of your target
customers? What are their aspirations in life? What are their values?
- Colors. A report released by Xerox Corporation reveals that color increases readers’
attention span and recall by 82%, improves brand recognition by up to 80%, and
helps sell up to 80% more. Choose one or two colors that suit the product or service

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you are offering as well as the personality of your target buyers. Take a look at how
international brands fit their colors:
- Font. Even the font you will use for your brand may create an impact on the
message of your startup. According to the study Perception of Fonts: Perceived
Personality Traits and Uses by A. D. Shaikh, B. S. Chaparro, & D. Fox, there are
personalities associated with the different types of font. You need to choose which
will accurately represent your business.
Results suggest that the Script/Funny fonts are highly perceived as youthful, casual,
attractive, and elegant,which are all related to Children’s Documents and artistic
elements, while the Serif and Sans Serif fonts were seen as stable, practical, mature,
and formal.
The table below shows the fonts rated the highest for each personality trait
evaluated in the survey.

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- Shapes. Like fonts, shapes reveal different meanings to humans, according to an
article on Creative Bloq. For example, circles, ovals and ellipses are associated with
community, friendship, love, relationships and unity. Straight-edged logo shapes like
squares and triangles express stability, balance, and power. Vertical lines symbolize
masculinity, strength and aggression while horizontal lines can mean community,
tranquillity and calm. Curved typefaces and cursive scripts are typically appealing to
women.

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- Logo. Once you’ve determined the colors, shapes, you can come up with your own
drafts first and then share them with the branding agency you will hire. You can use:
 Graphic Springs
 DesignMantic
 Logo Garden
- Slogan. Entrepreneur.com defines a slogan as “a catch phrase or small group of
words that are combined in a special way to identify a product or company.”
It can be difficult to come up with a slogan when you are not into marketing or
writing, but you can always pick five to 10 existing slogans in the market that appeal
to you and your target market and have your consultant look at the samples so they
have an idea of what you want to achieve.
You can also try Shopify’s free slogan maker to get some ideas and inspiration:

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Create a brand bible
When your brand essentials are final, you need to come up with a brand style guide that will
compile your design templates and brand standards for all your business and marketing
materials, such as your website, social media accounts, brochures, and even emails. This
way, you can ensure consistency and intensify the recall of your brand.
Lastly, it is important to note that the physical materials that promote your business can
attract and engage your ideal market, but branding is also strongly communicated through
the experience of your customers with your startup—how they get answers when they
inquire about your business, how they perceive your values in relation to theirs, and most
importantly, how they find the quality of your product and services.