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Why AXA
are investing in
content
July 2014
Martin Wingfield
AXA Central Brand Marketing
PPP
Healthcare
Home
Insurance
Car
Insurance
Wealth /
ASI
Brand Awareness
Brand Engagement
Business
Insurance
In a low interest category,
where brand awareness and
price comparison websites
rule – why should a brand
like AXA invest in content?
Content & AXA’s five challenges
AXA’s challenges Content
Low engagement category
Our diversity
Our product are complex
We’re a brand with a
limited personality
We have a poor Google
ranking
Content helps boost
SEO rankings
Bringing the brand to life
Engaging ways to educate customers
Interesting ways to showcase
our services
Allows us to reach & engage with more
customers, esp. using ‘borrowed interest’
Why is content important to a brand ?- Purchase Funnel
Awareness
Consideration
Preference
Quote
andBuy
ATL
Digital
PR
TV / OOH
Objective
Awareness
Content
• Explain & build trust
• Support brand promise
• Encourage quote & buy
Brand Content - the bridge between advertising and purchase
Online /
Direct
Sales
AXA’s environment
 Customers in market for an AXA
product - 5% of the time
Hygiene Content
 Provides helpful, relevant and timely information
 Explains complex products
 When customers are not in market
- 95% of the time
Hero Content
 Reminds them that AXA exists, and has
something interesting to say
Content & Always On
Brand Awareness & Campaign peaks
Ads - on air
Brand
Awarenessfrom
Ads - off air
Time
The audience for content
 External
 The AXA master brand
 Campaigns
 Our products & sales funnel
 Internal
 Staff engagement – AXA’s mission
 What we stand for
 Recruitment
 Showcasing AXA to graduates
Competition Snapshot
‘How to’ DIY films & pdf
guides byTommy
Walsh
• Maintenance
• Freezing weather
• Home security
134 films onYouTube
channel
Films on health &
‘BUPA running’
Website has an help
section with 600 topics
& 21 apps, tools &
calculators
140 films onYouTube
channel
Tools, apps,
downloads, guides
and videos housed in
an online hub.
27 Films on website
82 Films onYouTube
channel
Borrowed Interest
 Lifestyle -
Jewellery
 Music
Borrowed Interest
 Newsworthy topics
 Floods
 Ageing
 Macro finances
The future of content?
Speed & Agility
24 hours later
https://t.co/w9QR94Zh1K
How quickly can we
react to topical events
with branded content?
Any questions?
AXA Self Investor
ASI short film

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Why Low Interest Categories Should Invest in Content Marketing

  • 1. Why AXA are investing in content July 2014 Martin Wingfield
  • 2. AXA Central Brand Marketing PPP Healthcare Home Insurance Car Insurance Wealth / ASI Brand Awareness Brand Engagement Business Insurance
  • 3. In a low interest category, where brand awareness and price comparison websites rule – why should a brand like AXA invest in content?
  • 4. Content & AXA’s five challenges AXA’s challenges Content Low engagement category Our diversity Our product are complex We’re a brand with a limited personality We have a poor Google ranking Content helps boost SEO rankings Bringing the brand to life Engaging ways to educate customers Interesting ways to showcase our services Allows us to reach & engage with more customers, esp. using ‘borrowed interest’
  • 5. Why is content important to a brand ?- Purchase Funnel Awareness Consideration Preference Quote andBuy ATL Digital PR TV / OOH Objective Awareness Content • Explain & build trust • Support brand promise • Encourage quote & buy Brand Content - the bridge between advertising and purchase Online / Direct Sales
  • 6. AXA’s environment  Customers in market for an AXA product - 5% of the time Hygiene Content  Provides helpful, relevant and timely information  Explains complex products  When customers are not in market - 95% of the time Hero Content  Reminds them that AXA exists, and has something interesting to say
  • 7. Content & Always On Brand Awareness & Campaign peaks Ads - on air Brand Awarenessfrom Ads - off air Time
  • 8. The audience for content  External  The AXA master brand  Campaigns  Our products & sales funnel  Internal  Staff engagement – AXA’s mission  What we stand for  Recruitment  Showcasing AXA to graduates
  • 9. Competition Snapshot ‘How to’ DIY films & pdf guides byTommy Walsh • Maintenance • Freezing weather • Home security 134 films onYouTube channel Films on health & ‘BUPA running’ Website has an help section with 600 topics & 21 apps, tools & calculators 140 films onYouTube channel Tools, apps, downloads, guides and videos housed in an online hub. 27 Films on website 82 Films onYouTube channel
  • 10. Borrowed Interest  Lifestyle - Jewellery  Music
  • 11. Borrowed Interest  Newsworthy topics  Floods  Ageing  Macro finances
  • 12. The future of content?
  • 15. How quickly can we react to topical events with branded content?
  • 17. AXA Self Investor ASI short film