1. QUEEN OLOCHA
703 Binkley Walk, Sugar Hill, GA 30518 | C: 404-692-9650| queenokay@gmail.com
Summary
Personable Customer Service Associate dedicated to providing the highest level of
customer service. Outgoing, and efficient with the capacity to multi-task.
Highlights
 Cash handling accuracy
 Organized
 Mathematical aptitude
 Time management
 Detail-oriented
 Excellent multi-tasker
 Proficient in MS Office
 Flexible schedule
 Strong communication skills
Experience
Front End Associate July 2014 to May 2015
Kroger Sugar Hill, GA
Answered customers’ questions and addressed problems and complaints in person and via
phone.
Opened and closed the store, which included counting cash drawers and making bank
deposits.
Helped customers select products hat best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate
feedback.
Cashier June 2013 to Oct. 2013
McDonald’s Cumming, GA
Processed all sales transactions accurately and in a timely fashion.
Education
Chemistry 2018
Georgia State University Atlanta, GA
GPA: 3.54
High School Diploma 2014
Lanier High School Sugar Hill, GA
GPA 3.57
EXPERIENCE
BETA Club Member, Forsyth Central High School & Lanier High School

2.  Aug. 2013 – May 2014 Volunteer in community organizations.
 Aug. 2013 – May 2014 Leading by serving others. Experience resolving conflicts and
motivating others to their highest achievement.
DECA Member, Forsyth Central High School
 Aug. 2012 – May 2013. Competed in State competitions. Experience providing
effective leadership through goal setting and project implementation.
 Aug. 2013 – May 2013. Experience gaining an appreciation for the benefits of service
and their potential impact on the community and world.
Student Council Member, E.L. Bowsher High School & Forsyth Central High School
 Aug. 2011 – June 2012. Student Council member. Experience preparing pep rallies
and homecoming, decorating for homecoming, and creating posters for each school
held activities.
 Aug. 2012 – May 2013. Student Council member at Forsyth. Experience preparing
for homecoming and counting money for Relay for Life.
Yearbook Committee Member, E.L. Bowsher High School
 Jan 2012 - June 2012. Yearbook staff member. Experience taking photographs,
designed Sophomore Class page, writing captions and selling/passing yearbooks to
the Senior class at Senior Breakfast.
 Jan 2012 – June 2012. Leader of the sophomore Class page publication teams form
initial layout through finished product.
RELEVANT HIGH SCHOOL STUDIES
Computer classes providing knowledge of word procession, desktop publishing, and Web
software; debate; advanced composition; good problem-solving skills; Spanish; practical
math; psychology.
HONORS, AWARDS, AND MEMBERSHIPS
 YWOE Secretary , 2011 – 2012
Secretary attends meeting, takes notes, take attendance, and keeps track of
assignments.
 Dean’s List, 2010- present
Awards are presented for having a 3.5 GPA or higher.
 Inducted, Mu Alpha Theta (Math National Honor Society), 2014
Inductions are based from having the equivalent of two years or college preparatory
mathematics that was done with distinctions.
 Bronze Community Service Award

3. Awards presented for volunteer service within a 12-month period, and earn an
official President’s Volunteer Service Award pin.
 Alpha Lambda Delta Honor Society, present
Membership based on highly successful college students for having a GPA of 3.5 or
better during their first term of college while enrolled full-time
 National Society of Collegiate Scholars, present
Membership based for collegiate attaining their goals and commended for their
outstanding academic excellence as well their leadership and service achievements