Quatrro Corporate Presentation

About Quatrro Quatrro Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A Tradition of Excellence Service Lines Company Snapshot Technical Support Knowledge Services Risk & Fraud Management Mortgage Loan Processing Financial Processing Interactive Entertainment

Shaping the Business Processing Industry for over 19 years Quatrro Confidential Complexity – Added Value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(1992-1996) (1996-2000) (2000-2005) (2005 and beyond) Recognized as “The Pioneers of the Indian BPO Industry” – Created over 35,000 new jobs Indian BPO industry was in its nascent stage (only sign of BPO in India was data entry) India established as the premier global offshoring destination for call center and BPO Started and led Spectramind into India’s largest third party BPO company Targeting uncontested service spaces and pioneering new service lines ,[object Object],[object Object],Pioneering Business Processing Services BUSINESS TRANSFORMATION

Quatrro’s Service Offerings Quatrro Confidential Services ,[object Object],[object Object],[object Object],Platform-Based and Domain-Backed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Risk & Fraud Management United States Canada United Kingdom India Mortgage Loan Processing Financial Processing Technical Support Knowledge Services Interactive Entertainment

Team Quatrro Board of Directors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Lines V Balakrishnan President & Chief Executive, Strategic Business Development 28+ yrs Experience GE, Larsen & Tubro, Wipro… Raja SV EVP and Chief, Human Resources Officer 25+ yrs Experience Amex, Tata, Wipro… Sunil Rawal EVP and Chief Quality, Risk and Compliance Officer 27+ yrs Experience GE, Wipro… Sunil Gujral EVP and Chief Technology Officer 23+ yrs Experience Amex, Wipro… Rakesh Sharma EVP, Infrastructure Services 24+ yrs Experience Oracle, Wipro… Ed Quintero EVP, Business Development 28+ yrs Experience Andersen, Wipro… Corporate Functions Technical Solutions Knowledge Services R. Sivadas Managing Director, Scope eknowledge 26+ yrs Experience Escorts, UB Chandu Nair Executive Director, Scope eknowledge 26+ yrs Experience Businessworld, Asian Paints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sunil Gujral Business Leader 23+ yrs Experience Amex, Wipro… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Financial Processing Glen Ofenloch COO, Quatrro FPO Solutions 22+ yrs Experience RSM McGladrey, The Balcor Company… Banking Solutions Shyam Sundar COO Quatrro Mortgage Solutions 25+ yrs Experience Motorola, GE, Equinox Mortgage Services Vijayalakshmi Rao Director & COO, Scope eknowledge 25+ yrs Experience TI Cycles, SAIL… Quatrro Confidential Risk Management Sriram Natarajan COO, Quatrro Risk Management 21+ yrs Experience GE Money, Amex, National Bank of Kuwait, HSBC Interactive Entertainment Richard Leinfellner CEO, Babel Media 26+ yrs Experience EA among others Tram Venkatraman President, Scope eknowledge 30+ yrs Experience Allsec Technologies & TCS BPO

Global Service Delivery Quatrro Confidential ` Gurgaon Headquarters Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Modern infrastructure with latest equipment to meet our clients’ requirements US Delivery Centers Burlingame, CA Pleasant Prairie, WI Madison, WI Canton, OH Montreal, Canada Gurgaon, India Global Headquarters Brighton, UK Mumbai, India Chennai, India Global Delivery Centers Chicago, IL US Headquarters

Leaders in Data Security and Technology Adoption Quatrro Confidential Secure and robust technology infrastructure – ISO 27001, DPA and PCI DSS Certified Agility and flexibility in customizing technology architectures to client’s requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Platforms Based on Process and Design Excellence Quatrro Confidential Solutions designed for high availability and fast recovery Support procedures and practices with well defined and documented SLA’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Innovative HR and People Practices Quatrro Confidential Unlocking of People Potential through Integrated HR Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Attract Induct Motivate Retain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People practices driven by automation

Quality built on Six Sigma, Kaizen & Lean Quatrro Confidential ,[object Object],Vision - “Delivering Best in Class Performance on Customer CTQ’s…” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Six Sigma Lean Kaizen (People Involvement – Incremental Improvement) Implementing People Practices for a maturing Outsourcing industry Error proofing to eliminate chance of mistakes-accidental or deliberate (Variation Reduction / Exponential Improvement) (Waste Reduction) ,[object Object],[object Object],(Variation Reduction / Exponential Improvement Methodology (Waste Reduction Methodology) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PEOPLE PROCESSES TECHNOLOGY

The Quatrro Advantage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quatrro Confidential Operational Excellence Best in class IT Infrastructure Quality Driven Operations 3 Levels of People Resources

Quatrro Confidential Thank You!

Quatrro Corporate Presentation

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Quatrro Corporate Presentation