This document discusses Qualtrics, a company that provides a platform for quickly and easily collecting customer and employee insights. It highlights key features of the Qualtrics platform including collecting insights across various sources, integrating with other systems, analyzing trends and driving improvements. The document also notes that over 8,000 brands and organizations use Qualtrics, including 99 of the top 100 business schools. It outlines the top 10 ways organizations use Qualtrics and how the platform compares favorably to traditional and low-end providers.

1. The Importance of Fast Data –
How to quickly and easily
collect Customer and Employee insight
SM

2. Who is Qualtrics
Demonstration
What makes us unique
Q&AToday’s Agenda

3. Brands & Organizations
8K +
of the top 100
business schools
99
Users
1.8M+
Used In
Countries
75+
The World’s
Leading
Insight
Platform
PROVO / USA
DUBLIN / IRL
SYDNEY / AUS
SEATTLE / USA

4. KNOW
Your
Customers
Your
Employees
Your
Market

5. Customer Insights
Voice of the Customer Programs
Customer Satisfaction Surveys
Net Promoter Systems
Website Experience Feedback
Employee Insights
360-degree Employee Feedback
Employee Engagement Surveys
Employee Satisfaction Surveys
Exit Interviews
Market Insights
Ad Testing
Concept Testing
Market Research
Academic Studies
All your insights in one place

6. Enterprise-wide Solution
Voice of the Customer
Customer Satisfaction
Net Promoter Score
OPERATIONS /
CX
Market
Customer
Academic
RESEARCH
Concept Testing
Product Testing
Feature Prioritization
PRODUCT
DEVELOPMENT
Single Data Collection Platform
Best-in-class Security
Easy to Implement
IT
Ad Testing
Website Targeting & Feedback
Brand Tracking Studies
MARKETING
Employee Engagement
360 Degree Feedback
Employee Satisfaction
EMPLOYEE
DEVELOPMENT

7. Top 10 Ways to Use Qualtrics
360-degree Employee Feedback
Customer Loyalty – NPS
Ad Testing
Brand Tracking Studies
Product Development
& Concept Testing
Customer Satisfaction
Market Research
Employee Engagement
Website Feedback
Voice of the Customer

8. Online surveys
Website intercepts
Mobile and SMS
Offline / In-person
IVR surveys
Social media
Kiosk
QR code
Website link
Analyze trends across
channels
Zoom into individual
customers,
zoom out for big picture
Integrate with existing
systems
Text analytics
Key driver analysis
Turn data into insights
Reporting
& Role-based
Dashboards
Solicited
Feedback
Unsolicited
Feedback
Dynamic Case
Management
Automated alerts
Close the loop
Drive improvement
Launch new
studies
Create new
initiatives
ASSIGN ACTIONS TO
Individuals
Groups
Departments
Locations
Collect
Analyze
Act

9. What makes
us unique?
SM

10. Leading Enterprises Choose Qualtrics
more than 8,000 and growing

11. Why
Organizations
Use
Qualtrics
o Easiest to use products
o Enterprise-grade platform
o Best-in-class security
Powerful survey engine
Open architecture
Secure & scalable across the enterprise
Case
management
Role-based
dashboards
Data from any
channel and
source
Over
40 languages
World-class
Training and
Support

12. o Integrate with
existing systems
o Collaborate across the
enterprise
o Sophisticated,
yet simple to use
o Full control and
scalability
o Fast results
Traditional
Providers
o Requires
programming
o Must be customized
o Outdated & slow
o Excessive time to
value
o Complex
implementation
Low-end Providers
o Basic
o Easily outgrow it
o Not professional
grade
o Company data owned
by employee
How do we
stack up?

13. o CRM integration
Deliver actionable customer insights to
the CRM of your choice.
o Qualtrics API
Seamless integration with other best-in-
breed software solutions.
o Ultimate flexibility
Singular view of all your voice of
customer
data and consumer insights.
Cross-
Platform
Integration

14. Patryk Chowanski
patrykc@qualtrics.com