this is an amend version of the original PPT presentation. I only changed the summary bits... the reason for changes was that it would not make any sense because I was basically talking everyone through the findings, but I think it would be nice if others who are not at the presentation that day can get a taste of what was presented as well... Let me know if you have any questions :)

1. Managing Stakeholder Involvement in Service Design: Qin Han DJCAD, University of Dundee Two stories from British service designers

2. Stakeholders

4. British Service Design

5. British Service Design

6. Search for Service Design Stories

7. Search for Service Design Stories

8. Search for Service Design Stories

9. Search for Service Design Stories

10. 2 Service Design Stories

11. Service Design Story 1 Image from Live|work website

12. Service Design Story 2 Image from CAOS project report

13. Service Design Stories

14. Leading and Facilitating

15. E merging insights Story 1 Leading Facilitating

16. Emerging Insights Story 2 Leading Facilitating

17. Summary

18. Understanding the knowledge generation and diffusion that underlines at the local context is essential to service designers’ decision-making and their approaches of handling dynamic stakeholder relationships at the project environment. Summary

19. Thank you Qin Han DJCAD, University of Dundee [email_address] www.designgeneralist.com twitter: Qin_Han